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Customer reviews: Hulk Form Builder

Develop by HulkApps.com

Reviews (1,628)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Ethics Press

Feb 11, 2025  on Shopify

So far so good - easy to use, good support. I'll change this to 5 stars if it does everything i hope...

Craft'n Build

Dec 29, 2024  on Shopify

It is a good solid app that does what it says, i would wish for a bit more costomization options, but support is so great that my issues was solved promptly. So i can easily recomend this app.

Bagallery

Nov 24, 2024  on Shopify

Very Supportive and easy to use

Greenway Weed Solutions

Nov 13, 2024  on Shopify

Pearl River Mart

Oct 13, 2024  on Shopify

The free version of this app works well. However asking for customized changes was a bit complicated because of unclear communication. Eventually everything worked out but there was frustration at the start.

The Lighting | Architectural Firm

Oct 06, 2024  on Shopify

I've had some trouble getting the form moved around on the Shopify page. I started it on the bottom, but then wanted to move it to the top of the page this change is not executing no matter how many times I refresh or update the settings. And actually what I REALLY wanted to do is put the form in the middle of the Shopify page, but that function is not available.

Olive Love Kreative

Sep 24, 2024  on Shopify

I would recommend. The app isn't necessarily the easiest to use, but the customer service is GREAT, and they will walk you through the process.

Tappeti Pty Ltd

Sep 11, 2024  on Shopify

Very good app! They helped build a custom feature to prepopulate one element of the form based on the page the form is opened on. It works perfectly, I'm grateful for the support! I do wish there was an option to remove the "Powered by HulkApps" from forms on the free plan, as we did not require the pro features, but had to upgrade simply for that.

Oriental Rug Mart

Sep 08, 2024  on Shopify

So far, so good. My only quibble is that the conditional logic is limited. For example, I'd like to be able to check a number field for greater than or less than conditions. I'd did a workaround, so no problem. Other than that, the app is excellent.

RedWrap

Aug 31, 2024  on Shopify

Avantica

Aug 14, 2024  on Shopify

Den är bra

Santa Bling

Aug 12, 2024  on Shopify

Bydaar

Jul 23, 2024  on Shopify

Good customer support

Coaching Armory

Jul 20, 2024  on Shopify

Sanjay, was a great help! I haven't used the app yet but judging by the customer service, I'm already impressed.

Sugarless

Jul 08, 2024  on Shopify

Had a problem, support fixed it for me quickly.

maxikasa

Jul 02, 2024  on Shopify

So far good. Some steps were quite tricky to me, but in general terms I feel I got a pretty good tool.

Caribshopper

Jun 23, 2024  on Shopify

Exactly what we needed to create embedded forms and easily review all answers! We had an issue with the integration on our theme, and it took a bit to get fixed, but the customer support was great and really helpful.

My Store

Jun 15, 2024  on Shopify

great support

Think Batik

Jun 13, 2024  on Shopify

First time use of the app here. Needed some guidance on how to include the app onto our website and the team responded swiftly with clear instructions. Thank you!

Exness

Jun 03, 2024  on Shopify

efficient

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