Terrible customer attitude — their mail servers stopped delivering form submissions for OVER A WEEK and they never notified customers or kept us abreast of their progress. Completely broke our customer service chain and their own CS people said they should communicate better — yet nobody ever took the time to reach out. This was not the first time their mail servers went down for days. RUN to another form provider!

Very Disappointed - App stopped submitting emails re orders 16/1/25 and when we enquired they said its an issue with them and sparcpost and they are "working on it" thats now almost 2 weeks and still not working and no correspondence from the app devs on the outage - basically they seem to be keeping it quiet. Please check with them before you load the app as basically it doesnt work correctly. We are now moving to another form builder app that does work and keeps their customers updated

All I can do is reiterate what everyone else is saying: no app is perfect, and it will fail occasionally. The absolute minimum you could do is NOTIFY YOUR CUSTOMERS. If you don’t tell us, we won’t know it’s not working. It’ll just look like a slow day in the office—we have no way of knowing that customers are submitting enquiries. Hulk’s incompetence has cost us thousands in lost sales. Pathetic, useless company.

This app is constantly 'experiencing issues'. I've been using it for a year now, and I've missed multiple sales because of an ongoing issue with the app not sending notifications when a form is submitted. Would not recommend.

Very poor service and support from the staff. Hulk form builder has been down for 2 weeks now and all i can get from their support team is we are working to fix this issue as soon as possible. This is not good enough as i am losing on business quotes and enquiries and they cannot offer me any further assistance. Very disappointing.

Slow support, support doesnt help at all with no ETA. it's been about 4-5 days and app doesn't work. Built a contact us page but when submit no message saying it's submitted and it's not coming through. I don't know what developers are doing but they need to do better...

1 star is more than enough for this app. It doesn't work. Their email feautre has been down for several days and if you reach out to their support their answer is "We dont know when its back" Highly unreliable. We are trying to switch all of our forms to a different tool. Don't waste your time with this app!

We have been using Hulk Forms since November in that time there has now been 3 times where their service has failed to notify us of leads. I am not sure what is going on behind the scenes but we need reliable provider. We are looking for other providers and we do like Hulk forms but we need reliability.

A Trash app. Not only does is not work half the time. They do not send you updates to let you know that their EMAIL SERVICE is not working and has not been for weeks!!! So all those leads that were not coming in where 100% on this app not being functional!! A complete joke. Then when you reach out, they try to give you a copy and paste reason as to why the app is not working. Which means they have been sending this response to EVERYONE!!! Can't wait to not be refunded for the money we spent on an app that DOES NOT WORK!!!!

This is the 3rd time in a month that the Hulk form builder has stopped sending the forms through to our email, it's getting ridiculous now. We're looking for a new solution as this is just happening far too often.

I have been using this app for a while, but I can't say I am happy. They keep having a problem sending the information submitted by my customers via the forms to my email account, so if your forms are used for time critical or important business requests, i would think twice about using this solution. Their developer is never really around, probably in bed. I am looking for a more reliable solution. Annoyed, frustrated, yes all of the above.

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue in the past and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

Forms have stopped working, company are aware of the issue but haven't thought to inform Shopify stores, I can understand the issue happening, but not to let your customers know is such a poor service. We've had several complaints about not getting back to customers.

Doesn't Work, Is free completely useless

The app is currently down, no report whatsoever from Hulk, customers are angry.