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Customer reviews: Hulk Form Builder

Develop by Shopify

Reviews (1,438)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

The Collagen Co.

Sep 02, 2025  on Shopify

Easy to use app, does everything we need. Also the app support is great! The team are super responsive and helpful. Would recommend!

Castle Sports

Sep 02, 2025  on Shopify

I've enjoyed the form submissions. It makes it easy for our customers to reach out to us and for us to communicate with them!

Lyrovo

Aug 28, 2025  on Shopify

I’ve been using the Hulk Form Builder app for my Shopify store, and it has been an absolute game-changer! The drag-and-drop interface makes it super easy to create custom forms—whether it’s contact forms, surveys, or registration forms. I really love how it integrates directly into the Shopify admin and works smoothly with the latest themes. The conditional logic and file upload features are fantastic, and it’s great that the forms are fully mobile-responsive. It also supports Google reCaptcha, which adds an extra layer of security. The customization options allowed me to design forms that perfectly match the look and feel of my store. Another huge plus is the storage capacity—being able to upload and manage more files without any hassle is a big advantage. The setup was quick, and I was impressed with how user-friendly it is, even for someone who isn’t very technical. Overall, this app saved me a lot of time and effort while improving my customer engagement. I highly recommend Hulk Form Builder to anyone running a Shopify store!

Brawny Bear

Aug 27, 2025  on Shopify

Really supportive people with quick response. The best thing I liked is that their starter (free) plan supports link redirections as well, a feat I didn't find anywhere. Especially useful for lead gen funnels.

Abrams MFG

Aug 26, 2025  on Shopify

I like this app. It's simple to use but is flexible enough to edit some attractive looking forms that suits our website. The support is great and fast. Kudos to Cristian for assisting me quick and straightforward. Keep up the good work guys.

Barwon Timber

Aug 24, 2025  on Shopify

We've been using Hulk Apps for web forms for over 2 years now and have found the web forms to be very useful and easy to use. The support staff are very helpful and provide timely information, and help us with getting the webform we need, and have offered valuable advice and help.

Canaroma Bath & Tile

Aug 19, 2025  on Shopify

I am very pleased with the customer service experience, and I truly appreciate Ken’s efficiency and patience in helping me fix the bug on my form.

Kool Thing

Aug 18, 2025  on Shopify

La atención en el Chat es excelente, creo que solo por eso vale mucho al menos probar esta App (me atendieron rápidamente, aun cuando aun no tengo el plan de pago).

Plush Puppy NZ

Aug 17, 2025  on Shopify

Just downloaded the app to trial. So far, it's been the best form builder I have tried. Ken was very helpful in getting this customised, and set up to look great on our website. Highly recommend! Thanks so much guys!

The Lending Space

Aug 16, 2025  on Shopify

This app seemed to be one of the simplest of the options as I was reading through descriptions, and I was right in my choice. I got the form built with no issues, I ran into a small issue with placement on my page, chatted with support (Vedran) and the issue was fixed within a minute or two...turns out, it was an error on my part. Great app

Umbrella Armory

Aug 15, 2025  on Shopify

Their customer service has been great, and this form app has fulfilled all my needs in a very simple layout! We only need the single form that allows us to run through multiple pages, very efficient for organizing our emails in order to respond to multiple people with different questions!

TCKC-The Cake Kitchen Co.

Aug 14, 2025  on Shopify

The forms have been working great on our website! They are very customizable, and work great for our needs. Also, the support team is very helpful, and assisted with my concerns.

Fancy Harmony

Aug 14, 2025  on Shopify

Very useful plug-in, the tutorial is also easy to understand. Customer service also recovered quickly

New Life Scientific

Aug 11, 2025  on Shopify

Hulk Apps has been a reliable and efficient tool for our website. I've also been impressed with their quick response time to my questions, which has saved me a lot of time.

ニッコー公式オンラインショップ

Aug 07, 2025  on Shopify

Form creation is easy. Support is quick and courteous. I deducted one star because there are occasional reception issues, but overall I am satisfied.

Boat-Stuff

Aug 06, 2025  on Shopify

Sadly my experience was poor as I spent an entire day building an extensive form while hitting save regularly, but when I went to get it back it had not saved at all. The Hulk customer support was excellent but they could not work out what went wrong as their own test saved perfectly. I assume from all the positive reviews that this is an excellent app but I won't be using it as I am not going to spend more time on an app which let me down the first time I used it.

Haarverzorging online by Salon Nature

Aug 06, 2025  on Shopify

Ik had heel veel vragen maar ben echt keurig geholpen. Vedran nam echt de tijd en heeft op al mijn vragen duidelijk antwoord gegeven. Top, dank je wel.

MySeiki

Aug 02, 2025  on Shopify

Super fast and professional support! The team helped me set up everything quickly and made the whole process smooth and efficient. Hulk Form Builder is very easy to use, with multiple customization options to fit any business need. A great solution for any professional store looking for a reliable and flexible forms for their customers. Highly recommended!

Rooted in Royalty

Aug 02, 2025  on Shopify

Was not as intuitive as I would like, but after a developer set it up and missed a step the customer service was quick (on a weekend) solved the problem quickly and were very polite. Would love to see it become more intuitive but could not ask for much more. Would recommend.

Elham Razani

Jul 31, 2025  on Shopify

I like the app so much it does what I want. very easy to set up the form. Also I am very happy with the help support, anytime i send a message that I have a problem, less than an hour they answer. they answers all questions and help me to understand how everything is working. 5 stars

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