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Customer reviews: Hulk Form Builder

Develop by HulkApps.com

Reviews (1,628)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

ShopMamaBijoux

Jan 06, 2025  on Shopify

This app has been a life saver! The interface is very easy to use, customizable & has a great back end system to keep track of form submissions. The support team has been a great help with making sure everything was set up perfectly.

Kilburn Jackson Search

Jan 06, 2025  on Shopify

Very very helpful and useful, I needed some assistance building my form so I clicked onto the help chatroom, the person that messaged me was very helpful and solved my problem straight away. Amazing app, with amazing support, definitely a must use.

Kara’s Glass

Jan 02, 2025  on Shopify

I have had great experience to date and when I did require some assistance installing it originally the rep (Danna) was informed, skilled, and efficient in helping me walk through the change over to this app.

Temple Fork Outfitters Canada

Jan 02, 2025  on Shopify

Hulk Apps was super fast and helpful. I had a problem with sending emails out and they knew the answer. Everything is working great now, thanks Hulk Apps.

Craft'n Build

Dec 29, 2024  on Shopify

It is a good solid app that does what it says, i would wish for a bit more costomization options, but support is so great that my issues was solved promptly. So i can easily recomend this app.

Littyville®️

Dec 28, 2024  on Shopify

Had a great experience as my questions were answered quickly and were correct. The app is great for being able to create the forms that I need for my site.

T-Shirt-Buddies.de

Dec 23, 2024  on Shopify

Die APP funktioniert einwandfrei und der Support ist überaus kompetent und hilfsbereit! Daher kann ich diese App und den Anbieter nur empfehlen. Mit herzlichen Grüßen aus Deutschland.

PONO Surf Camp

Dec 12, 2024  on Shopify

Application relativement simple d'utilisation qui m'a permise de créer un formulaire de contact rapidement et efficacement. J'ai également contacté le service client pour une petite modification que je voulais effectuer et cela a été fait très rapidement. Je vous recommande cette application.

VIDA STYLE SHOP

Dec 10, 2024  on Shopify

Hands-on and always ready to give support to me when I need it, regardless of the time of day. They are fast and responsive. Love this developer!

EdenThistle Dog Co.

Dec 09, 2024  on Shopify

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue in the past and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

America's Golf Mats

Dec 08, 2024  on Shopify

Excellent App and fantastic customer service! Juan helped me very quickly resolve minor issues I was having. He responded literally in minutes and I was up and running in less than 15 minutes! Thank you Juan! You ROCK! :)

Computerpilot

Dec 07, 2024  on Shopify

Perfecte klantenservice. Binnen enkele minuten een reactie op mijn vraag. Gebruikde app al ruim 3 jaar

Lily Arkwright

Dec 07, 2024  on Shopify

Forms have stopped working, company are aware of the issue but haven't thought to inform Shopify stores, I can understand the issue happening, but not to let your customers know is such a poor service. We've had several complaints about not getting back to customers.

BOXX11.com

Dec 04, 2024  on Shopify

Einfache APP mit vielen Funktion, einen sehr netten und schnellen Support. Selbst Sonderlösungen wurden angeboten.

Spectrum Sciences

Dec 03, 2024  on Shopify

Hulk Form Builder has made it simple for me to get information from my customers, with notification and their entries sent right to my email. The form was easy to for me to give a professional appearance and provided many options for customization (one of my fields is to select one of 50 states from a drop-down menu). Their app has helped me deliver better service to my customers. Thank you, Arijana, for walking me through!

Professor Wrist

Dec 02, 2024  on Shopify

Works great, its a simple and easy way to get form uploads in Shopify without having to do your own complex setup. I had an technical issue, but there support responded in 2 minutes and fixed it right away.

Axil Coffee

Dec 01, 2024  on Shopify

Great experience as my issue was quickly resolved and was able to get on with the task that required doing. Very attentive and great with communication :)

Texas BUSHMAN

Nov 21, 2024  on Shopify

5 stars alone on their customer service! Everyone I talk to is very easy to work with and patient with all my lack of technical knowledge questions! Thanks again for making this easy!

Manifestation-Checks

Nov 20, 2024  on Shopify

The Hulk Form Builder app is easy to use. Also the Hulk Former Builder support team is very accessible and helpful.

My Store

Nov 17, 2024  on Shopify

I had been searching for a form builder that could cater to my unique requirements, and this one truly surpassed my expectations! The customization possibilities are limitless, and the user-friendly drag-and-drop interface allows me to create professional and polished forms effortlessly. Integrating it into my website was a breeze, and the analytics dashboard offers insightful data on user behavior. Additionally, the customer support team is outstanding, always quick to respond to my inquiries and concerns. I’ve never felt more satisfied with a software tool—this has truly transformed my business!

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