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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,343)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Harry Batten

Jan 27, 2025  on Shopify

All I can do is reiterate what everyone else is saying: no app is perfect, and it will fail occasionally. The absolute minimum you could do is NOTIFY YOUR CUSTOMERS. If you don’t tell us, we won’t know it’s not working. It’ll just look like a slow day in the office—we have no way of knowing that customers are submitting enquiries. Hulk’s incompetence has cost us thousands in lost sales. Pathetic, useless company.

Yours Truly Cake Shop

Jan 27, 2025  on Shopify

This app is constantly 'experiencing issues'. I've been using it for a year now, and I've missed multiple sales because of an ongoing issue with the app not sending notifications when a form is submitted. Would not recommend.

thecenterstonejewelers

Jan 26, 2025  on Shopify

Very easy installation and start up. Very intuitive to use and lots of features even on the free plan.

Cane & Wood Emporium

Jan 26, 2025  on Shopify

Very poor service and support from the staff. Hulk form builder has been down for 2 weeks now and all i can get from their support team is we are working to fix this issue as soon as possible. This is not good enough as i am losing on business quotes and enquiries and they cannot offer me any further assistance. Very disappointing.

edu-Artsdistrict

Jan 26, 2025  on Shopify

Slow support, support doesnt help at all with no ETA. it's been about 4-5 days and app doesn't work. Built a contact us page but when submit no message saying it's submitted and it's not coming through. I don't know what developers are doing but they need to do better...

Danaca Design Gallery

Jan 26, 2025  on Shopify

1 star is more than enough for this app. It doesn't work. Their email feautre has been down for several days and if you reach out to their support their answer is "We dont know when its back" Highly unreliable. We are trying to switch all of our forms to a different tool. Don't waste your time with this app!

Safe Drive Solutions

Jan 23, 2025  on Shopify

We have been using Hulk Forms since November in that time there has now been 3 times where their service has failed to notify us of leads. I am not sure what is going on behind the scenes but we need reliable provider. We are looking for other providers and we do like Hulk forms but we need reliability.

Last Stand Hats

Jan 21, 2025  on Shopify

A Trash app. Not only does is not work half the time. They do not send you updates to let you know that their EMAIL SERVICE is not working and has not been for weeks!!! So all those leads that were not coming in where 100% on this app not being functional!! A complete joke. Then when you reach out, they try to give you a copy and paste reason as to why the app is not working. Which means they have been sending this response to EVERYONE!!! Can't wait to not be refunded for the money we spent on an app that DOES NOT WORK!!!!

Premier Darts

Jan 21, 2025  on Shopify

This is the 3rd time in a month that the Hulk form builder has stopped sending the forms through to our email, it's getting ridiculous now. We're looking for a new solution as this is just happening far too often.

Bluestreak Crystals

Jan 15, 2025  on Shopify

I have been using this app for a while, but I can't say I am happy. They keep having a problem sending the information submitted by my customers via the forms to my email account, so if your forms are used for time critical or important business requests, i would think twice about using this solution. Their developer is never really around, probably in bed. I am looking for a more reliable solution. Annoyed, frustrated, yes all of the above.

VisaMadeEz

Jan 12, 2025  on Shopify

I had a great experience with Hulk Form Builders. Their immediate assistance and support made using the app a much better experience. Special thanks to Andres for his help. I'm glad I chose this app to build my contact form.

Primestyle.com

Jan 11, 2025  on Shopify

great app and highly recommended. Arijana provided excellent support and I am really happy with her service

ShopMamaBijoux

Jan 06, 2025  on Shopify

This app has been a life saver! The interface is very easy to use, customizable & has a great back end system to keep track of form submissions. The support team has been a great help with making sure everything was set up perfectly.

Kilburn Jackson Search

Jan 06, 2025  on Shopify

Very very helpful and useful, I needed some assistance building my form so I clicked onto the help chatroom, the person that messaged me was very helpful and solved my problem straight away. Amazing app, with amazing support, definitely a must use.

Kara’s Glass

Jan 02, 2025  on Shopify

I have had great experience to date and when I did require some assistance installing it originally the rep (Danna) was informed, skilled, and efficient in helping me walk through the change over to this app.

Temple Fork Outfitters Canada

Jan 02, 2025  on Shopify

Hulk Apps was super fast and helpful. I had a problem with sending emails out and they knew the answer. Everything is working great now, thanks Hulk Apps.

Craft'n Build

Dec 29, 2024  on Shopify

It is a good solid app that does what it says, i would wish for a bit more costomization options, but support is so great that my issues was solved promptly. So i can easily recomend this app.

Littyville®️

Dec 28, 2024  on Shopify

Had a great experience as my questions were answered quickly and were correct. The app is great for being able to create the forms that I need for my site.

T-Shirt-Buddies.de

Dec 23, 2024  on Shopify

Die APP funktioniert einwandfrei und der Support ist überaus kompetent und hilfsbereit! Daher kann ich diese App und den Anbieter nur empfehlen. Mit herzlichen Grüßen aus Deutschland.

PONO Surf Camp

Dec 12, 2024  on Shopify

Application relativement simple d'utilisation qui m'a permise de créer un formulaire de contact rapidement et efficacement. J'ai également contacté le service client pour une petite modification que je voulais effectuer et cela a été fait très rapidement. Je vous recommande cette application.

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