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Customer reviews: Hulk Form Builder

Develop by HulkApps.com

Reviews (1,628)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Renegade Hoof Boots

Sep 18, 2024  on Shopify

Hulk Form Builder works really well and the tech support is super responsive. They are so easy to work with and so is the app itself. Highly reccomend!

Stitchdom

Sep 16, 2024  on Shopify

Did no expect the 2 mins response. The staff was super useful and the problem got solved in less than 5 mins. Great support great app

Cake Me Crazy

Sep 12, 2024  on Shopify

i had an issue with some conditional logic and form options showing incorrectly and Danko fixed this so quickly and offered alternatives to make the form look neater and run smoother for customer experience. A++ service.

Antica Distilleria Petrone

Sep 12, 2024  on Shopify

User-friendly app, very simple and efficient. The support in extremely rapid and helpful, you can write them via chat and they will help you as soon as possible.

Tappeti Pty Ltd

Sep 11, 2024  on Shopify

Very good app! They helped build a custom feature to prepopulate one element of the form based on the page the form is opened on. It works perfectly, I'm grateful for the support! I do wish there was an option to remove the "Powered by HulkApps" from forms on the free plan, as we did not require the pro features, but had to upgrade simply for that.

Mi tienda

Sep 10, 2024  on Shopify

Muy buena experiencia. El soporte me ayudó mucho a poder resolver el problema que tenía. Su nombre es Vedran. Muchas gracias.

Oriental Rug Mart

Sep 08, 2024  on Shopify

So far, so good. My only quibble is that the conditional logic is limited. For example, I'd like to be able to check a number field for greater than or less than conditions. I'd did a workaround, so no problem. Other than that, the app is excellent.

Crown Home Canada

Sep 08, 2024  on Shopify

Vedran is the best! He is proactive and helped me with my request quickly and smoothly. This app is great as well. Definitely recommend it to other users who are looking to install a third-party form app.

La Jolla Gems

Sep 02, 2024  on Shopify

Works great, its a simple and easy way to get form uploads in Shopify without having to do your own complex setup. I had an technical issue, but there support responded in 2 minutes and fixed it right away.

PHANTOM LEDZ

Sep 01, 2024  on Shopify

Very good customer service by Segmedina. She handled all my problems with professionalism and was very courteous.

welovescifi.net

Aug 30, 2024  on Shopify

They are so helpful and the app is so easy to be configured that i’ll subscribe to the paid version ! It’s always a good test to see how the devs help when you are on free plan. They were great! But the paid will give so much more opportunities that it worth it- and now i know they will be there if i have issues. Thanks a lot!

Design'Pro Graphix

Aug 29, 2024  on Shopify

Pour l'instant tout est nickel, prise en main facile et service client très réactif donc rien a signaler pour le moment. Je recommande

Epicurean Butter

Aug 29, 2024  on Shopify

I really like this app! It has the features I need and is easy to use. I had an issue with one of my forms not saving, so I contacted support via chat. They responded immediately and, over a couple of days, fixed the issue.

My Store

Aug 28, 2024  on Shopify

Excellent app and customer service as well! Super easy to set up and customer support was fast to help.

Yg Hair Supply

Aug 25, 2024  on Shopify

The response was very timely, the form was beautiful, and the design was simple and easy to use. Overall, full marks!

GB Importadora

Aug 22, 2024  on Shopify

The app is wonderful! It is easy to drive and has a very intuitive interface. Meet my needs. Support of extreme agility, efficiency and dedication! I'm looking forward to my customization that I requested.

The Shoe Healer

Aug 20, 2024  on Shopify

Segmedina was so helpful, she replied quickly and professionally and got to the root of the problem in no time - thanks again for your help!

ENERGECIA

Aug 16, 2024  on Shopify

Une application tres pratique et un super help center rapide et efficace pour guider dans la resolution de mise en place.

LightsOn

Aug 14, 2024  on Shopify

A simple to use app with great possibilities for customization. Excellent customer support. Highly recommended!

Crafty Weka

Aug 13, 2024  on Shopify

Easy to use forms and export function. Has been working really well for us. Excellent free version, really appreciate that option for small business. Would definitely recommend.

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