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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,344)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

NasalFresh MD

Aug 04, 2024  on Shopify

Their Customer Support, for example Adna there whom I talked to, is unbelievably responsive and helpful. Great app too. Works great. Highly recommended.

Junior Blvd AU

Aug 03, 2024  on Shopify

Every time I have reached out for help I have been met with friendly staff that have solved the problem within minutes. Highly recommend Hulk.

My Store

Aug 01, 2024  on Shopify

Slightly buggy interface, miss-spelling everywhere, and the phone number dropdown form has very outdated country codes. Customer service rep was 10/10.

BOLSA MEXICANA DE VALORES SAB de CV

Aug 01, 2024  on Shopify

Aunque en general es buena, tengo un problema para recibir las notificaciones cuando alguien llena un formulario, no siempre me llega el correo de notificación. :(

South Florida Hindu Temple

Jul 26, 2024  on Shopify

Outstanding and friendly customer service! This app does exactly what it's supposed to do, and it does so in a very user-friendly manner. I also really appreciate how helpful and responsive their customer service team has been throughout my experience. They always go above and beyond to assist with any questions or issues I have. It's clear they genuinely care about their users. I would highly recommend this app to anyone looking for a reliable and easy-to-use solution. 10/10, definitely recommend.

Matscarlux

Jul 25, 2024  on Shopify

Excellente application. Le service client est très réactif et résout tous les problèmes, même s'il y a du code à générer. Je recommande vivement.

DIP OUTLET

Jul 24, 2024  on Shopify

Have been using this app for years, along with other apps by the developer. Love all of them. Recently ran into an issue where my forms weren't loading on my website. Reached out via chat, and within minutes I had a response and a collaborator request. They did their thing and fixed whatever the issue was - all within 10 minutes of opening a chat. Excellent app and customer service. Highly recommend!

Metabolic

Jul 23, 2024  on Shopify

Overall great app. We were able to incorporate a form on a landing page for applicants to provide details that help us determine if they are a fit for our program. Great option to customize a form to match the aesthetic and font styling so the page is cohesive. Customer support is responsive and helpful.

Sri Krishna Sweets

Jul 21, 2024  on Shopify

Its simple to configure and set up. Great prompt customer service from team. I was linked to a person named Vedran, who answered my questions clearly.

Coaching Armory

Jul 20, 2024  on Shopify

Sanjay, was a great help! I haven't used the app yet but judging by the customer service, I'm already impressed.

Fittings Metal Collection

Jul 16, 2024  on Shopify

It has great functionality and is easy to use. Customer service is also top-notch. The chat option is quick and easy.

Ma boutique

Jul 07, 2024  on Shopify

Great services and their app is reallly hepfull for my business. i highly recommend. also their customer service is top notch and super quick. Love Love Love it!!!!

Bodega de la Mascota

Jul 07, 2024  on Shopify

Really useful an easy to use! The customer service is great and they are really willing to help you and make your experience with the app better.

North American Urns and Memorials

Jul 07, 2024  on Shopify

I had to find a way to build forms outside of the Shopify coding (which had failed me on a number of occasions). I thought I'd try Hulk Form Builder and it has been just what I needed. It's pretty easy to set up and modify but most importantly their support is really on the ball. They respond quickly and actually know the product. I recommend this app based on my experience so far. Now I'm thinking about all the uses I could have for it.

Everlyou

Jul 04, 2024  on Shopify

First off, I love this form app. Even the free version has everything that I need and their customer service is off the hook! They are quick to respond and are more than happy to help. I have a theme that allowed my main banner to appear on the front page of my site and my contact page only. I didn't know how to add it to any other pages. I wanted to use my Hulk form as my contact page, but I couldn't figure out how to get the banner from the built in contact page to show on my form page. But, Andres made it happen! I'm so happy and thankful for his help! Awesome service!!

maxikasa

Jul 02, 2024  on Shopify

So far good. Some steps were quite tricky to me, but in general terms I feel I got a pretty good tool.

Smeralda Elite Rentals

Jun 29, 2024  on Shopify

I highly recommend Hulk Form Builder for Shopify! The app is user-friendly with great customization options. Their customer service is exceptional—responsive, knowledgeable, and dedicated to finding custom solutions. They went above and beyond to meet my unique needs, making the whole experience seamless and satisfying. A fantastic tool with top-notch support!

Tideway Shop

Jun 27, 2024  on Shopify

The customer service is the best!! It solve my all difficulties!!! And it is very convenient to collect the information what we want!

Mega Conservation Education Raffle

Jun 26, 2024  on Shopify

This is a user friendly app that produces quality forms. Fantastic customer support with quick responses and knowledgeable assistants.

Pittman®

Jun 26, 2024  on Shopify

The form builder itself is easy to use and offers a lot of customisation. The support team are so easy to talk to as well. They sorted out an issue I was having with no hassle.

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