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Customer reviews: Hulk Form Builder

Develop by Shopify

Reviews (1,444)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

My Store

Aug 28, 2024  on Shopify

Excellent app and customer service as well! Super easy to set up and customer support was fast to help.

Yg Hair Supply

Aug 25, 2024  on Shopify

The response was very timely, the form was beautiful, and the design was simple and easy to use. Overall, full marks!

GB Importadora

Aug 22, 2024  on Shopify

The app is wonderful! It is easy to drive and has a very intuitive interface. Meet my needs. Support of extreme agility, efficiency and dedication! I'm looking forward to my customization that I requested.

The Shoe Healer

Aug 20, 2024  on Shopify

Segmedina was so helpful, she replied quickly and professionally and got to the root of the problem in no time - thanks again for your help!

ENERGECIA

Aug 16, 2024  on Shopify

Une application tres pratique et un super help center rapide et efficace pour guider dans la resolution de mise en place.

LightsOn

Aug 14, 2024  on Shopify

A simple to use app with great possibilities for customization. Excellent customer support. Highly recommended!

Crafty Weka

Aug 13, 2024  on Shopify

Easy to use forms and export function. Has been working really well for us. Excellent free version, really appreciate that option for small business. Would definitely recommend.

Bowling World

Aug 12, 2024  on Shopify

Good, simple app. Easy to set up and manage. I had a question about getting notifications anytime a form is submitted so I reached out to support through the live chat and got a clear answer with screenshotted instructions in less than 3 minutes.

Muse For Hair

Aug 11, 2024  on Shopify

Really happy with the app so far—it's super easy to use! The customer service has also been excellent!

Pyramid Display Materials

Aug 11, 2024  on Shopify

I "broke" our form that we use in our Shopify Store and urgently need help to get it back online. I used the Chat support and Adis helped me get it back up and running with minimal impact to our customers. Great speedy, professional service. Thank you!

Gravyr Store

Aug 11, 2024  on Shopify

This was absolutely the best treatment I have received, especially Segmedina who has helped me with everything, I am so grateful. Quick reply with solutions thanks again

furnish nyc

Aug 10, 2024  on Shopify

Easy to navigate for basic form building (can include drop-downs and alter order of fields). They were very quick to respond to my questions. Overall 5/5.

One Revolver Surfboards

Aug 09, 2024  on Shopify

Customer support is awesome and really helped out a lot! The app is very easy to use too. I highly recommend it. My customer support agent Ken was so helpful and knowledgeable.

bobandbrad

Aug 07, 2024  on Shopify

This is my first time using the form app, and I found it incredibly user-friendly. The online chat support was also very responsive and helpful.

esthemax Europa

Aug 06, 2024  on Shopify

We are satisfied with the application and usually do not have any problems, however, when we do, customer support is quick to solve them and allows us to continue with our business.

NasalFresh MD

Aug 04, 2024  on Shopify

Their Customer Support, for example Adna there whom I talked to, is unbelievably responsive and helpful. Great app too. Works great. Highly recommended.

Junior Blvd AU

Aug 03, 2024  on Shopify

Every time I have reached out for help I have been met with friendly staff that have solved the problem within minutes. Highly recommend Hulk.

My Store

Aug 01, 2024  on Shopify

Slightly buggy interface, miss-spelling everywhere, and the phone number dropdown form has very outdated country codes. Customer service rep was 10/10.

BOLSA MEXICANA DE VALORES SAB de CV

Aug 01, 2024  on Shopify

Aunque en general es buena, tengo un problema para recibir las notificaciones cuando alguien llena un formulario, no siempre me llega el correo de notificación. :(

South Florida Hindu Temple

Jul 26, 2024  on Shopify

Outstanding and friendly customer service! This app does exactly what it's supposed to do, and it does so in a very user-friendly manner. I also really appreciate how helpful and responsive their customer service team has been throughout my experience. They always go above and beyond to assist with any questions or issues I have. It's clear they genuinely care about their users. I would highly recommend this app to anyone looking for a reliable and easy-to-use solution. 10/10, definitely recommend.

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