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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,718)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

結 MUSUBI

Jun 03, 2024  on Shopify

Vatsal さんが不明点をすぐに解消してくれました!対応もはやく助かりました!

El Cappo

Jun 01, 2024  on Shopify

I am trying out Hulk Apps for my store and have been super happy with the app so far. Also the main reason I'm writing this is because I just needed help fixing a small thing (form didn't show up) and they fixed it in the online chat within 5 minutes - on a Sunday too. Highly recommend.

The Supplement Lab

May 30, 2024  on Shopify

I highly recommend this plugin because it helps us collect user data effectively. Additionally, its customer support is very efficient. I have used this app and am very satisfied with it.

TEA CHÂTEAU

May 30, 2024  on Shopify

The form empowers my website to gather information and do some categorization while receiving enquiry! Easy to handle!

SIVA

May 29, 2024  on Shopify

Great tool for creating custom forms. I've been using it together with SC Loyalty Rewards Referrals tool and the two have provided better customer experience in my shop. Definitely recommend to anyone who needs additional options that are not normally offered by Shopify.

1ArtCollection

May 29, 2024  on Shopify

Very impressed. Just started using the app. The app and the forms are well designed, intuitive, and easy to use and modify. After submission email features are very helpful and well thought out by the developers. Support is very responsive. Thanks for creating a smart, user-friendly app.

PANTOCRE

May 28, 2024  on Shopify

This application was essential for resolving my issues quickly. The interface is intuitive and the customer support is exceptional. I recommend it to anyone who needs an efficient solution. Congratulations to the development team!

Revamp'd Marketing

May 22, 2024  on Shopify

I've been using hulk form builder for over 8 years! I absolutely love their features, especially the paid features, and more importantly the customer service is top notch! They are always ready to assist and go into your settings to fix any glitches. What I also love is all the conversations stay in one chat box even if there's a new agent assisting you for the day. I will stick with them for all my forms!

Roca Berry Farm

Apr 27, 2024  on Shopify

It seems to do everything we need in terms of website form submissions. I did just find all their other apps Im excited to try out as well! Shoutout to Deepa for helping me through a problem I was encountering as well!

Snapers E-Shishas

Apr 22, 2024  on Shopify

Sehr positive Erfahrung mit dem Support! Es gab kleine Anzeigefehler, doch dies wurde innerhalb binnen 10 Minuten per Fernzugriff behoben! Vielen Dank' an Nikolina!

SEXY JEANS

Apr 20, 2024  on Shopify

Es una app muy fácil de usar e intuitiva, muy útil, la uso para capturar datos de facturación y es increible las opciones que tiene de arrastrar y soltar, pero lo mejor de todo es su servicio de asistencia es extraordinario, muy recomendable.

Pura Vida Knitting Retreat

Apr 20, 2024  on Shopify

Hulk Form Builder has a chat support. I got a response within minutes. Adna was very polite, quick and thorough. I'm very new to the app and still need to explore it, but feel confident in the customer support.

Simcoe Audio Video

Apr 18, 2024  on Shopify

This app works great and lot's of great features to build any form you need to run your business. Customer service is one of the best I have seen. Had a small issue, response time in chat was very quick and they solved my issue within minutes with their development team.

Secondhand Südtirol

Apr 18, 2024  on Shopify

Great app with a lot of possibilities and easy to use. The customer support is very friendly and quick. The developers quickly made the changes I specificly requested and it all just works perfectly. Big recommendation!

Aimée Maison

Apr 18, 2024  on Shopify

This is a fantastic app! It has all the features you need, and the team are really helpful if you ever want to add something new.

RTA Wholesalers

Apr 17, 2024  on Shopify

The feedback form we have created is very useful for our clients to communicate with us. We have designed our own form and it is reliable and easy to modify when needed. We have had our first Google Meet to work out fine details and got more than we expected. Thank you for your professional assistance.

MAXXUS

Apr 17, 2024  on Shopify

It works very good and it is quite intuitive. Just be aware if you want to send mails with filled form to customers you have to have pay plan. Support works perfectly.

Bookarazzi Eau de Parfum

Apr 13, 2024  on Shopify

From my personal perspective, Hulk Form Builder stands out for its exceptional customer service, which is fast and prompt, even during weekends. The form creation tools are intuitive and flexible, making it a solid choice for various applications.

Sacred Woman

Apr 12, 2024  on Shopify

Amazing customer service, Nejla helped me and fixed my issues promptly, and loving the app, very functional for what I need. thanks you.

HardwareSource

Apr 11, 2024  on Shopify

Powerful, easy to use app at a great price. Customer service is excellent and responsive. Highly recommend.

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