Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Be Sunset B2B

Nov 21, 2024  on Shopify

Nothing works in Facebook. They make things very difficult and their websites have so many glitches. Their internal processes aren't designed to resolve normal issues that arise from running a business. It's always horrible dealing with Meta.

tricitywholesale.com

Nov 20, 2024  on Shopify

This has caused issues on my Shopify traffic and has caused products not be viewable which is causing sales to drop. No valid troubleshoot has be given to solve isssue

IEM Multiservices

Nov 20, 2024  on Shopify

More than a month and it only says in store evaluation, I had not seen an app that seems to be validated one by one by a person.

Zevaraa

Nov 20, 2024  on Shopify

I'm not able to add the sales channel in to the facebook commerce manager. Everytime I tried add account It ask me to create a shop and in the next page I select shopify then after shopify landing page shows without login. I click on login in shopify it ask me to add channel which I already added. The same process still going on repeat.

Babioles & Bagatelles

Nov 20, 2024  on Shopify

Je ne vois aucun changement ni différence que si je ne le mets pas... J'aimerais bien que vous expliquiez mieux les fonctions de ces options svp

Hunter Valley Premium Meats

Nov 19, 2024  on Shopify

It does not give me succinct reasoning when a product is rejected, just says against commercial policies. Accepts half of our products, but not the other half. All are meat products!

Hasselmarks

Nov 19, 2024  on Shopify

The interface to create the store doesn’t really show a good preview. It says my store is in review but it has been like that for some time and I don’t know what to do.

Giftsplore

Nov 19, 2024  on Shopify

The app prevents you from completing the setup if you're located in a country where Facebook Shop is not supported. As a result, it's not possible to set up the Meta Pixel properly, as the data sharing option remains inactive. If anyone has found a solution to this issue, please share. Thank you!

Arverne Family

Nov 19, 2024  on Shopify

Je trouve que tout cela reste compliqué pour des TPEs comme la mienne - jargon hyper technique; des bugs réguliers avec peu de connaissance technique pour solutionner cela...

Cœurage

Nov 19, 2024  on Shopify

In Shopify wird angezeigt, mein Shop sei mit Instagram verknüpft und aktiv, auf Instagram kann ich auf meinen eigenen Shop (von diversen Accounts aus) nicht zugreifen.

URGO Beauty

Nov 18, 2024  on Shopify

Horrible. So glitchy! Products are approved and appear in one place but not another. Horrible interface that you can't update easily. THE WORST!!

Sleek

Nov 18, 2024  on Shopify

All the products synked with my shopify stores as been transferred but the main image is not the good one. I tried to delete them to re add them after and it is really difficult

Bonmel(ボンメル)

Nov 17, 2024  on Shopify

とても使い勝手が良さそうで、色々と機能があるので楽しみです。 インスタグラムは直感的に物を見れて把握できるので販売用商品のマーケティングに期待できます。

Beavely Home

Nov 16, 2024  on Shopify

Hello, J'utilise Facebook et Instagram pour mon commerce et aussi pour le plaisir de découvrir de super Tutos et des News à gogo... Tooop :)

Home 4U

Nov 14, 2024  on Shopify

The Facebook & Instagram app is a fantastic tool for connecting my Shopify store with social media platforms. The setup was relatively easy, and I appreciated how the app streamlined the process of syncing my products for shoppable posts. It has definitely helped in improving my store's visibility and engagement. However, I did encounter some challenges with product syncing. Occasionally, products would take a while to appear on Instagram, which caused some delays in running promotions. Additionally, navigating the app could be slightly more intuitive, especially for managing multiple accounts. That said, the customer support team was helpful and responsive in resolving these issues. Overall, this app is a valuable addition to my Shopify store, and I look forward to future updates that might improve its functionality further.

Life Goods Co

Nov 14, 2024  on Shopify

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information. Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

Friendsheep

Nov 14, 2024  on Shopify

Shop hasn't been working for 6 weeks, now it's black friday. No support. We give meta 500k a year in ads. Shameful.

SnugFit

Nov 14, 2024  on Shopify

molto utile e solo un pochino difficile da usare per uno che non usa spesso il compiuter deve essere più intuitiva.

ROUGY

Nov 13, 2024  on Shopify

Você não tem acesso. Esse recurso ainda não está disponível para você. Simplesmente parou de funcionar e exibe essa mensagem. Já tinha instalado em uma outra loja, porém nesta nova loja não funciona. Desinstalei da outra loja e o erro continua e o pior, não informa mais nada

Bare Knuckle Performance

Nov 13, 2024  on Shopify

Meta is the worst and takes you in circles. If you like just talking to an AI bot and wasting your time, not to mention teaching yourself to become a code programmer with their zero customer support, this is the app for you!

Scroll to Top