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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Mon Enfant

Jan 10, 2025  on Shopify

No he podido sincrinizar mi pagina con Facebook e instagram, se me ha hecho un proceso muy cimplocado de hacer y con pocas indicaciones de como solucionar si hay algun problema porque al parecer no hay ninguno, pero tampoco me lo autorizan

The Hale Herbalist

Jan 10, 2025  on Shopify

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

Coconut Luxe Naturals

Jan 10, 2025  on Shopify

Instagram has now disabled 2 of my business pages - No reason, They just pulled it down, I have now lost all my income as well as navigating cancer! Instagram is now the last resort for me

summersunstories

Jan 08, 2025  on Shopify

it is not worth the money. If I can not grow organic, there is no deal. Instagram has ugly algorithms that makes it no interesting to pay for adds. Small company owners can not effort $100 per month for zero outcome. Same for FB.

Trust the DJ

Jan 07, 2025  on Shopify

customer service sucks. I can't log into anyhting. I've been trying to reach out and I can't get past just a simple fucking code. why do business on here at all, if you make impossible to solve problems. go fuck yourselves.

Blazed Wear

Jan 07, 2025  on Shopify

Simply doesn't work for me. Cannot add all my products. Cannot add hero image or edit the store in any way. Zero assistance available.

The Starriel

Jan 04, 2025  on Shopify

I would my experience with Instagram has been fine but Facebook does have so many scammers as soon as you post a paid ad. It's horrible. They trick you into thinking that you have violated some terms ,send a link to get into your own account. Too much. But I do find that the ads on Facebook go far across the world.

RUDHE COUTURE

Jan 04, 2025  on Shopify

way to buggy, this app does not even have a decent support. try to contact FB support is a impossible quest. Shops stays (in review) for several months..

Villa Pigna

Jan 02, 2025  on Shopify

è una grande risorsa ma come produttore di vino non è consentito vendere il mio prodotto quindi con estrema amarezza non posso utilizzarlo.

BTeamLiquidations

Dec 31, 2024  on Shopify

It sucks bad I spent 55 minutes on tech help with no resolution. I can not edit or update my shop pages. Ive wasted hours trying to get this to work.

HOTSHOP The Virtual Shop

Dec 30, 2024  on Shopify

Nossa experiência se mostra bem enriquecedora. Para nós tanto o Facebook quanto o Instagram são estáveis e tem trazido mais clientes que o google. Ágilidade, versatilidade, engajamento e abrangência são palavras que descrevem muito bem essas plataformas, pois tem sido fundamentais para nossa exposição.

Tracey Keller Artist

Dec 29, 2024  on Shopify

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.

The Crystal Spirit Guild

Dec 29, 2024  on Shopify

disgusting and no help....I wish I could leave a negative one hundred review. We aren't some lying media corporation, just a mom and pop crystal jewelry company looking to get out products out there.

Tinkery

Dec 27, 2024  on Shopify

Literally broken for me. App settings are blank, and can't actually use it from Meta's end as product fixes and reverification is near impossible.

Laura Verdugo del Rey

Dec 26, 2024  on Shopify

fatal, no aparecen mis productos activos después de 3 o 4 meses. No me solucionan desde meta el problema

Spectrum Coffee

Dec 26, 2024  on Shopify

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but without adequate support, the process is unnecessarily frustrating. I can't see how we’d feel confident putting money into their ad platform when the basics aren’t working.

MY OBI

Dec 26, 2024  on Shopify

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.

The ROY Garage | Rebuild Restore Repair - Holt Productions LLC Affiliate

Dec 25, 2024  on Shopify

I just got it set up because it keeps showing the app needs more attention - I think it's because they want me to write a review. We will see how it goes! So far so good - very easy to use!

Lovers Potion

Dec 25, 2024  on Shopify

Absolutely rubbish, all the ai spam bots with no room for individual human recognition of the goodness in my product for humanity. My brand will be better off without paying for this dogs#@t

Irunik Store

Dec 24, 2024  on Shopify

We are currently trying to link our Shopify store to our Instagram and Facebook accounts but have encountered an error that prevents us from proceeding. It appears to be a hard stop, and we are unsure if the issue is related to our Facebook account or another aspect of the setup process. We would greatly appreciate your assistance in identifying and resolving the issue so we can move forward seamlessly.

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