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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Crep-À-Coer

Feb 18, 2025  on Shopify

pureamber

Feb 17, 2025  on Shopify

Suni and Sol

Feb 14, 2025  on Shopify

Equine Products France

Feb 13, 2025  on Shopify

Difficile a utiliser

Petty in Print

Feb 12, 2025  on Shopify

Hasn't finished 'syncing additional information' for months, so haven't been able to use it

EUROMOB

Feb 12, 2025  on Shopify

I find this app a bit difficult to use, and some products don’t come up for no reason at all, which is super frustrating.

Japan Gemu Tours

Feb 11, 2025  on Shopify

Camperreich

Feb 11, 2025  on Shopify

shamys online shopping

Feb 10, 2025  on Shopify

Muitas regras chatas, não estou nem conseguindo cadastrar um cartão de crédito para fazer minhas campanhas

Boutique ZENALYS

Feb 09, 2025  on Shopify

Ambiance Douceur

Feb 09, 2025  on Shopify

Je n'arrive malheureusement pas à vendre via les réseaux Facebook et Instagram... J'ai pu créer une page Facebook afin de poster mes produits, mais je n'arrive pas à mettre des boutons d'achats sur les produits, et sur Instagram c'est pareil

Barone & Co.

Feb 08, 2025  on Shopify

I have multiple Instagram accounts I want to connect to my Shopify store, and this isn't available. i have a personal brand and a shopping brand and it would be ideal to be able to tag products in the same catalog on multiple IG accounts.

LollyDoll

Feb 05, 2025  on Shopify

c'est dommage que le paramétrage soit si compliqué. je n'ai toujours pas ma boutique facebook/instagram publié

DarkSongWear

Feb 04, 2025  on Shopify

Confusa

Little Love Co Florist

Feb 02, 2025  on Shopify

i dont understand how to set features up

BalancePro

Feb 02, 2025  on Shopify

Bison Coolers

Jan 31, 2025  on Shopify

The constant verifying our account and reverifying our account drives me nuts. I spend more time REVERIFYING our account with this app then any other app I use.

Tiktok.viralitàeguadagno

Jan 29, 2025  on Shopify

non posso dare una valutazione perchè dopo mesi mi da ancora in fase di controllo

LosPeces.es

Jan 24, 2025  on Shopify

K-Ipse Mandu

Jan 24, 2025  on Shopify

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