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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Tinkery

Dec 27, 2024  on Shopify

Literally broken for me. App settings are blank, and can't actually use it from Meta's end as product fixes and reverification is near impossible.

Laura Verdugo del Rey

Dec 26, 2024  on Shopify

fatal, no aparecen mis productos activos después de 3 o 4 meses. No me solucionan desde meta el problema

Spectrum Coffee

Dec 26, 2024  on Shopify

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but without adequate support, the process is unnecessarily frustrating. I can't see how we’d feel confident putting money into their ad platform when the basics aren’t working.

MY OBI

Dec 26, 2024  on Shopify

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.

The ROY Garage | Rebuild Restore Repair - Holt Productions LLC Affiliate

Dec 25, 2024  on Shopify

I just got it set up because it keeps showing the app needs more attention - I think it's because they want me to write a review. We will see how it goes! So far so good - very easy to use!

Lovers Potion

Dec 25, 2024  on Shopify

Absolutely rubbish, all the ai spam bots with no room for individual human recognition of the goodness in my product for humanity. My brand will be better off without paying for this dogs#@t

Irunik Store

Dec 24, 2024  on Shopify

We are currently trying to link our Shopify store to our Instagram and Facebook accounts but have encountered an error that prevents us from proceeding. It appears to be a hard stop, and we are unsure if the issue is related to our Facebook account or another aspect of the setup process. We would greatly appreciate your assistance in identifying and resolving the issue so we can move forward seamlessly.

BUNTESHIRTS

Dec 21, 2024  on Shopify

Leider ist die Nutzung von Meta ohne jeglichen Support nahezu unmöglich. Trotz mehrfacher Versuche, Hilfe zu erhalten, gibt es keinerlei Unterstützung oder Reaktion auf Kontaktanfragen. Angeblich verstößt meine Website, www.bunteshirts.com, gegen die Richtlinien, jedoch gibt es keine konkreten Hinweise darauf, welche Verstöße vorliegen. Die Suche nach Lösungen auf den zahlreichen Hilfeseiten war erfolglos, und die Integration der Website in Facebook ist daher nicht möglich. Es wäre sehr hilfreich, wenn bei Problemen konkrete Unterstützung geboten würde. Stattdessen scheint es, als würde das System lediglich Inhalte filtern, ohne klare Hinweise zu geben, wo das Problem liegt. Inzwischen musste ich auf andere Plattformen ausweichen, die offensichtlich keine Probleme mit meiner Website haben. Eine Stellungnahme oder ein konstruktiver Lösungsansatz seitens Meta wäre sehr wünschenswert.

GritRx

Dec 18, 2024  on Shopify

This app brings in one photo for each listing and it's a variation photo. Don't bother trying to change it, because it will just revert right back to the wrong one. The only advice I've received on how to fix this is to manually add the products to Meta...which defeats the whole purpose of even having it connected to Shopify.

Youngshoot

Dec 18, 2024  on Shopify

It is nice to work with these tools specially that the pric e for the ads is very cheap for low budget people like me and also i can have an over view of what the client path in my store

COCO treasures

Dec 17, 2024  on Shopify

Na het koppelen van de shop aan mijn Facebook account, krijg ik de melding dat ik geen toegang heb en dat de functie niet voor mij beschikbaar is.

Forlaget Niveau ApS

Dec 16, 2024  on Shopify

Extremely difficult to set up Facebook and Instagram integration. My God I went through the worst torture to get where I am, and I needed to pay 2 people to help me. Why not make 1 standard process? I had to go into 4 different systems and make a gazillion changes, before I could make the right installation.

Mexipasta

Dec 16, 2024  on Shopify

muchas gracias, la app es muuy buena, pero siento que puede ser bastante compleja para un perfil iniciante

Clark Cosmétique

Dec 16, 2024  on Shopify

J'aime beaucoup l'idée de pouvoir vendre sur Facebook et Instagram mais la démarche prend du temps et on ne sait pas vraiment combien de temps il nous reste avant que la synchronisation fonctionne et si il faut qu'on effectue une tache supplémentaire ou pas.

Sr. Gads

Dec 15, 2024  on Shopify

vou começar agora vou estar dando 4 estrelas, estou ansioso e adorando a esperecia tudo esplicado e como fazer... quanto tiver na pratica dou 5 estrelas

Mundo Marvin

Dec 15, 2024  on Shopify

Muito ruim, vejo sempre anúncios no instagram com propagandas enganosas, gente que vende e não entrega enquanto eu to aqui me matando pra conseguir anunciar com vocês e sempre bloqueiam a minha conta de anuncio.

biorundum

Dec 15, 2024  on Shopify

Ist ok. META ist immer noch mit Business Meta Spark und nicht was alles noch gibt einfach zu viel. Müsste Kompakter sein. Die Schnittstelle von Shopify zu Facebook (META), da hat Shopify wirklich viel dazu beigetragen. META ist oder es war auch schon besser.

Indigo Haveli

Dec 12, 2024  on Shopify

Nothing but trouble with this app and integration with Facebook / Meta. Have had issues and NO shop for over 6 weeks. Up to 25 attempts to fix the issues trying to contact Meta with no resolution in sight. One thing fixed, another breaks. Pathetic and costing me sales in the lead-up to Christmas and shop not working.

abedis.cl

Dec 12, 2024  on Shopify

Hasta el momento ha sido una experiencia no tan sencilla como otras aplicaciones, pero una vez que comprendes como manejar los distintos ítems es bastante eficiente.

Intrecci Preziosi Napoli

Dec 11, 2024  on Shopify

Pessima , non riesco a sganciare il vecchio account instagram per mettere il nuovo e nessuno mi aiuta....

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