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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,685)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Amphora Water

Apr 14, 2025  on Shopify

So far so good after 4 days of fixing everything. Now I have to fix my catalog even though it says it's perfect for my pixel... I have used this app since 2016 and always there's an issue when I least expect it.

WeekendFrontier

Apr 14, 2025  on Shopify

Facebook & Instagram make it difficult to find my store as I can't connect it to my Facebook account that has all my friends, but had to start a "page" for my shop then not only do I have to grow my facebook account, but I then have to hope that all my friends will like my "page" and decide to follow that too so I have two Facebook accounts to manage instead of just one. My shop is completely invisible on Instagram, not searchable, not findable. I feel like this shopify app is a complete waste of money, not a single sale or view has come from this app.

Cozy Home Kit

Apr 14, 2025  on Shopify

​L'intégration de ma boutique en ligne avec Facebook et Instagram a été incroyablement simple. En quelques clics, mes produits étaient visibles sur les deux plateformes, ce qui a considérablement élargi ma portée et facilité les ventes. Une solution efficace pour tout commerçant souhaitant optimiser sa présence en ligne

InnoSphere Gadgets

Apr 13, 2025  on Shopify

Mastering Facebook and Instagram can be challenging, especially when clicking on certain sections generates a marketing or campaign ID that is difficult to delete, leading to confusion. Uploading or integrating photos requires patience, as you'll spend a significant amount of time ensuring everything is structured properly for effective management going forward. I highly recommend the TikTok platform; it reduces wasted time significantly and allows you to see results quickly.

Milani Modest Fashion

Apr 11, 2025  on Shopify

My experience with Facebook & Instagram is not a good one! it seems like there's a problem, and nothing is being fixed. My shop shows it's active,but says it's under review with no updates or sales

Plicata

Apr 10, 2025  on Shopify

Ultimamente no puedo conectar mi catálogo, únicamente mi pixel y me presenta un error al hacerlo.

The Indie Wall

Apr 10, 2025  on Shopify

This app has completely failed. My entire store will no longer sync with Facebook ads. I've spent hours with their support team. They are as lost as I am in attempting to get the app to work.

Candace Carroll Art

Apr 09, 2025  on Shopify

App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.

SO-LE STUDIO

Apr 08, 2025  on Shopify

amiamo il fatto che shopify e Instagram siano collegati, è una delle ragioni per cui scegliere Shopify!

Blissina - La bellezza di scegliere tutto

Apr 08, 2025  on Shopify

Fantastica, funziona benissimo ed è il top per poter integrare Shopify con i social. Fatta veramente bene, semplice da utilizzare e completa. Consigliata.

Ma boutique

Apr 07, 2025  on Shopify

Il y'a beaucoup de clics. Ca sera bien de réduire le nombre de clics pour la recherche de solutions.

BULK SERUMS

Apr 06, 2025  on Shopify

Cannot use the sync app feature if your shop does not accept shopify pay and if your a skincare business you already know shopify does not process payments for that type of business so why even offer the FB app. for companies that sell skin care products, but yea

Wayward Gent Cocktails

Apr 06, 2025  on Shopify

The app never works for this on iOS and it’s impossible to find on the website because they make it an app version. Very time consuming to get it working

RakelMacc

Apr 05, 2025  on Shopify

It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.

Get Knitted

Apr 05, 2025  on Shopify

I love the Merino blend products and the hand knits in 8ply. And now I see Lucy can repair a sweater—I will keep this in mind! 5 stars from me! Richard. I love the Merino blend products and the hand knits in 8ply. Now I see that Lucy can repair a sweater—I will keep this in mind! Five stars from me!

Oy surf

Apr 04, 2025  on Shopify

Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.

NİSS HOME

Apr 02, 2025  on Shopify

biraz daha basit kullanim olmali shopify ve sosyal medyayi baglamak icin, piksel de ayni sekilde. ads zaten profesyonel destek almadan kullanmak imkansiz. uzmanlara para vermektense facebook reklamlarina para vermemiz cok daha iyi olacak

Alma De Agua

Apr 02, 2025  on Shopify

Las aplicaciones se traban y no ofrecen soluciones integrales a los negocios, no es intuitiva ni para el negocio ni para el usuario. Mas que solucionar han llenado de trabas los procesos.

Anew Jewellery Design

Apr 02, 2025  on Shopify

You get a good looking shop on your socials, not enough time to truely rate, but hopefully a good experience as well.

Coco & Pud

Apr 02, 2025  on Shopify

Running our online store on Shopify using the Facebook and Instagram App has been a game-changer. It is user-friendly, reliable, and packed with features that make managing an e-commerce business seamless. Facebook & Instagram App on Shopify has helped us grow our brand and connect with customers worldwide.

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