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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Il Fisco della Porta Accanto

Feb 01, 2025  on Shopify

Ho avuto difficoltà all'inizio a comprendere le funzionalità di Meta Business Suite. Poi piano piano ho compreso le grandi possibilità offerte e mi auguro che la campagna lanciata da oggi possa portarci a un successo di vendite del nostro eBook sulla Manovra Finanziaria 2025 della collana digitale de Il Fisco della Porta Accanto. Grazie per il supporto che ci avete dato e che ci darete in futuro.

E3Live Superfoods

Jan 31, 2025  on Shopify

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them. Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise. I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

Dalupsu

Jan 31, 2025  on Shopify

to a meses esperando a analise se completar mais ate agora nada, bem que poderia ser mais rapia a atualização da analise da loja.

Bison Coolers

Jan 31, 2025  on Shopify

The constant verifying our account and reverifying our account drives me nuts. I spend more time REVERIFYING our account with this app then any other app I use.

RIAJN

Jan 30, 2025  on Shopify

Fantastic app for expanding your sales channels. 100 times easier to setup, verify your business is legit, and sync products compared to TikTok store. Plus you get best of both worlds (FB & IG). Can't go wrong.

Just For You Beauty Box

Jan 29, 2025  on Shopify

Fairly easy to set up but i had problems linking my new account to an exisiting email address and deleting an old email address. It wasn't clear what i needed to do so I will set up a completely new account instead of trying to figure out how to do it. Otherwise it is easy to use and navigate.

Décoration Bohème

Jan 29, 2025  on Shopify

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

Casever

Jan 28, 2025  on Shopify

a little too complicated (each account have 3 different home page, and each with different functions, why not put into one with catagory), but okay since useful

Savi Alimentos

Jan 28, 2025  on Shopify

¡Mi experiencia con Facebook e Instagram ha sido sumamente positiva! Estas plataformas no solo me permiten mantenerme conectado con amigos y familiares, sino que también son una herramienta poderosa para descubrir nuevos contenidos y tendencias. ✨ En Instagram, disfruto creando y compartiendo contenido visual, desde fotos hasta historias, mientras interactúo con una comunidad diversa y creativa. Los reels y las herramientas de edición son geniales para explorar mi lado más artístico. Por otro lado, Facebook me resulta ideal para grupos, eventos y mantenerme informado. Es perfecto para organizar reuniones, compartir ideas y hasta aprender cosas nuevas a través de comunidades especializadas. Ambas plataformas han sido clave para promocionar proyectos, conectarme con personas que comparten mis intereses y descubrir oportunidades. ¡Definitivamente son indispensables para el día a día, tanto en lo personal como en lo profesional! ✅✨

The Unveiled Faces

Jan 27, 2025  on Shopify

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

Tough Muscles

Jan 26, 2025  on Shopify

Dear Meta, I'm giving you a 1 star review, because of 2 serious issues I have no opportunity to solve on my own through Meta on Shopify. Firstly, a product of mine - Bamboo Men's Briefs - keeps getting rejected, even after I have requested a review over the decision for my product to be rejected because of supposedly it not following Meta Commerce Policies. I do not see how Bamboo Men's Briefs could be in breach of Meta Commerce Policies, hence I kindly request for my product to be approved. Secondly, on the Instagram Shop Builder, there is this cover photo, which I did not choose to place there and I cannot replace it, nor can I remove it, as it is not associated with my brand Tough Muscles (I'm wearing a Tommy Hilfiger hoody and Calvin Klein tracksuit bottoms, which are clothes I have no intention of marketing). If you could be so kind, as to assist me in getting my Briefs approved, so I could start tagging Tough Muscles products on my Instagram reels and my cover photo removed from my Instagram Shop (or to let me know how to do that myself), I would be more than happy to leave another review, this time with 5 stars, describing my potentially positive experience in regards to getting my kind requests approved. I look forward to your reply. Thanks, Tough Muscles

RISEN

Jan 25, 2025  on Shopify

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand. As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them? Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises. If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

My Store

Jan 25, 2025  on Shopify

Integrating Facebook & Instagram with Shopify has been a great experience. The seamless product sync, shoppable posts, and easy ad management have helped boost sales and engagement. The ability to reach a wider audience and drive traffic directly from social media has been invaluable.

Scalpoon

Jan 23, 2025  on Shopify

I try now for 2 Days to Connect my Store with the App. It does kinda work but I cant get a pixel to work Properly and I do everything the say. Not very nice

AGÜITA

Jan 23, 2025  on Shopify

Meta is always changing for the worse everything. Please, make a streamlined experience for advertisers and engineers. The experience with your business products is pure nonsense.

JARON

Jan 22, 2025  on Shopify

App muito bom, porém seria viável enviar e apresentar apenas os ítens que tivesse em estoque com base no estoque disponível

Tarp Supply Inc.

Jan 20, 2025  on Shopify

The leave a review notification won't go away. The app is working like it's supposed to. No bugs so far.

Artevas

Jan 19, 2025  on Shopify

Meta is bulky and has unnecessary drop down menu's which makes the process of even dealing with it painful. You can almost feel the weight of it simply by looking at it. I appreciate somethings Meta (Instagram devs) have done for me in general, but meta business suite is full of errors and roadblocks leading to what feels like an overloaded, bulky out of date system.

CHAP-OH

Jan 18, 2025  on Shopify

I do most of my marketing on Facebook and Instagram so being able to connect it directly to my store is so amazing

Meridian Etch

Jan 17, 2025  on Shopify

So many issues similar to other reviews. Now trying to contact support as Shopify shows this app as 'unsupported' so I cannot create a catalog for Meta Ads. Rubbish app considering the size of the company and the money they could make if it worked properly!

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