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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Degoarts

Feb 08, 2025  on Shopify

Yes, I would recomend this app, absolutely, there is a lot to learn and thats just what it takes to be able to create your online Business.

Barone & Co.

Feb 08, 2025  on Shopify

I have multiple Instagram accounts I want to connect to my Shopify store, and this isn't available. i have a personal brand and a shopping brand and it would be ideal to be able to tag products in the same catalog on multiple IG accounts.

House Factory

Feb 07, 2025  on Shopify

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

ASTINE

Feb 06, 2025  on Shopify

technical support is horrible. My account has been restricted for 6 months and we've been going back and forth with faceless no one has been able to provide help for my business

Kool Kolored Kid Generation LLC.

Feb 06, 2025  on Shopify

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality. One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again. These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks. If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

MOMENT(S)

Feb 06, 2025  on Shopify

Je suis bloquée depuis 8 mois sans pouvoir lancer ma boutique shopping sur instagram. Malgré de nombreux contacts auprès de META mon compte est toujours restreint. Je désespère...

LollyDoll

Feb 05, 2025  on Shopify

c'est dommage que le paramétrage soit si compliqué. je n'ai toujours pas ma boutique facebook/instagram publié

CraftyHub

Feb 04, 2025  on Shopify

Schwierig einzurichten. Sehr komplex. Shop nun schon seit Monaten in Prüfung. Wir kommen einfach nicht voran.

Bargain World

Feb 03, 2025  on Shopify

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Poliniceonline

Feb 02, 2025  on Shopify

Me gustaria que fuera más rápida la conección a la redes, parece que tengo que esperar 4semanas.

A F Cover

Feb 02, 2025  on Shopify

ottima piattaforma per lanciare i propi prodotti e far crescere il propio negozio , difficile da scalare ma una fatta e la migliore

Dolmen

Feb 02, 2025  on Shopify

It is very useful for integrating the shop on Instagram and Facebook to increase conversion potential. I would love to have Shopify collections automatically imported.

Anastasia Boutique

Feb 01, 2025  on Shopify

It's crazy! not working I have tried and did everything they asked for without any change!still showing ACTION REQUIRED! What's wrong?

Il Fisco della Porta Accanto

Feb 01, 2025  on Shopify

Ho avuto difficoltà all'inizio a comprendere le funzionalità di Meta Business Suite. Poi piano piano ho compreso le grandi possibilità offerte e mi auguro che la campagna lanciata da oggi possa portarci a un successo di vendite del nostro eBook sulla Manovra Finanziaria 2025 della collana digitale de Il Fisco della Porta Accanto. Grazie per il supporto che ci avete dato e che ci darete in futuro.

E3Live Superfoods

Jan 31, 2025  on Shopify

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them. Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise. I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

Dalupsu

Jan 31, 2025  on Shopify

to a meses esperando a analise se completar mais ate agora nada, bem que poderia ser mais rapia a atualização da analise da loja.

Bison Coolers

Jan 31, 2025  on Shopify

The constant verifying our account and reverifying our account drives me nuts. I spend more time REVERIFYING our account with this app then any other app I use.

RIAJN

Jan 30, 2025  on Shopify

Fantastic app for expanding your sales channels. 100 times easier to setup, verify your business is legit, and sync products compared to TikTok store. Plus you get best of both worlds (FB & IG). Can't go wrong.

Just For You Beauty Box

Jan 29, 2025  on Shopify

Fairly easy to set up but i had problems linking my new account to an exisiting email address and deleting an old email address. It wasn't clear what i needed to do so I will set up a completely new account instead of trying to figure out how to do it. Otherwise it is easy to use and navigate.

Décoration Bohème

Jan 29, 2025  on Shopify

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

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