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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Trendy Vault Trove

Dec 11, 2024  on Shopify

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Frosted Birch Photography

Dec 10, 2024  on Shopify

So far, so good! I've been able to get my products on Facebook & Instagram and all appears to be running well. Fairly easy to set up and everything is talking between Shopify and both platforms.

Handcrafted Jewelry By Teri C

Dec 10, 2024  on Shopify

App no longer working. Keep getting error message. Uninstalled it, now can't reinstall. Hope someone from support will reply. Sigh!

ART-fordable

Dec 10, 2024  on Shopify

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign. Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom. As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

World Wares Express

Dec 09, 2024  on Shopify

Fiquei esperando o processo de verificação da loja por mais de 2 semanas e análise em andamento, sem ser informado qual era a pendência. E só ao entrar em contato com o suporte, fiquei sabendo da pendência, uma pendência simples, que eu poderia ter sido notificado por e-mail, e resolvido em minutos.

Support Friendly People

Dec 09, 2024  on Shopify

Ich habe gute Erfahrungen mit meinem Burger Konzept. Jedoch habe ich Schwierigkeiten eine weitere Brand zu verknüpfen.

The SGB Gallery

Dec 08, 2024  on Shopify

The app is still having issues connecting shop catalogues to Facebook ads Manager. There are no instructions and even tech-support does not have solutions. Again a colossal waste of time.

Runway Runaway Collection

Dec 08, 2024  on Shopify

Impossible. I was a vetted seller - then I changed my bank account info - I have spent 6 weeks trying to get back into the system. No one can help me here. I am frustrated

Thirsty Bird Boutique

Dec 08, 2024  on Shopify

Local pickup is not working. My account always says it needs to be connected but when i go in, its connected. Products always hidden from the shop

Black Week Shop

Dec 07, 2024  on Shopify

serviço de cobrança ruim, dificil de entender e taxação complicada o que leva a não ser escrarecedor

NicelyTrendy

Dec 07, 2024  on Shopify

The process to set up took a little bit to understand but I was able to get there in the end. Fingers crossed to see if this works.

Fixings Factory

Dec 05, 2024  on Shopify

Seems a good and easy to use app. Has everything i needed to get setup, a little complicated in parts but i managed it all in under half an hour.

Born To Be Boss

Dec 05, 2024  on Shopify

Jusque là Facebook et Instagram restent les meilleures moyens d'acquisition, mais il faut faire très attention car Tiktok est Pinterest sont bon aussi et ne font qu'évoluer.

BRITTNEY THOMAS COLLECTION

Dec 03, 2024  on Shopify

absolutely ANNOYING! Every other day im having to verify my identity in order to publish my store to facebook and instagram from shopify. the products show as active but the store is not visible on either facebook or instagram.

LA MINI BOUTIQUE

Dec 02, 2024  on Shopify

me siento comoda en estas plataformas para mi negocio fisico y online, hay cosas que mejoraria, pero estoy conforme.

ShopRestify

Dec 02, 2024  on Shopify

The set up its a bit more complex than tik tok, however it has more systems in place that makes a great marketing channel

Christmastime

Dec 01, 2024  on Shopify

Je pense que c'est une bonne méthode pour la publicités La seul chose c'est qu' il est un peu difficile a paramétré je trouve.

beautyshop-24

Dec 01, 2024  on Shopify

jegliche hilfe erhält mann durch diesen app und es ist auch sehr gut beschrieben. es ist einfach zum bediehnen und sehr hilfsberitschaft.

Heat Keeper

Dec 01, 2024  on Shopify

Mehr als 2 Wochen werden benötigt zu prüfen ob meine Produkte konform sind in Facebook/ Instagram... Toll.

GlowIt

Nov 30, 2024  on Shopify

LLeva ya una semana "sincronizando" y mientras no me puedo anunciar en facebook. Inviable que tarde tanto

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