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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

BUNTESHIRTS

Dec 21, 2024  on Shopify

Leider ist die Nutzung von Meta ohne jeglichen Support nahezu unmöglich. Trotz mehrfacher Versuche, Hilfe zu erhalten, gibt es keinerlei Unterstützung oder Reaktion auf Kontaktanfragen. Angeblich verstößt meine Website, www.bunteshirts.com, gegen die Richtlinien, jedoch gibt es keine konkreten Hinweise darauf, welche Verstöße vorliegen. Die Suche nach Lösungen auf den zahlreichen Hilfeseiten war erfolglos, und die Integration der Website in Facebook ist daher nicht möglich. Es wäre sehr hilfreich, wenn bei Problemen konkrete Unterstützung geboten würde. Stattdessen scheint es, als würde das System lediglich Inhalte filtern, ohne klare Hinweise zu geben, wo das Problem liegt. Inzwischen musste ich auf andere Plattformen ausweichen, die offensichtlich keine Probleme mit meiner Website haben. Eine Stellungnahme oder ein konstruktiver Lösungsansatz seitens Meta wäre sehr wünschenswert.

GritRx

Dec 18, 2024  on Shopify

This app brings in one photo for each listing and it's a variation photo. Don't bother trying to change it, because it will just revert right back to the wrong one. The only advice I've received on how to fix this is to manually add the products to Meta...which defeats the whole purpose of even having it connected to Shopify.

Youngshoot

Dec 18, 2024  on Shopify

It is nice to work with these tools specially that the pric e for the ads is very cheap for low budget people like me and also i can have an over view of what the client path in my store

COCO treasures

Dec 17, 2024  on Shopify

Na het koppelen van de shop aan mijn Facebook account, krijg ik de melding dat ik geen toegang heb en dat de functie niet voor mij beschikbaar is.

Forlaget Niveau ApS

Dec 16, 2024  on Shopify

Extremely difficult to set up Facebook and Instagram integration. My God I went through the worst torture to get where I am, and I needed to pay 2 people to help me. Why not make 1 standard process? I had to go into 4 different systems and make a gazillion changes, before I could make the right installation.

Mexipasta

Dec 16, 2024  on Shopify

muchas gracias, la app es muuy buena, pero siento que puede ser bastante compleja para un perfil iniciante

Clark Cosmétique

Dec 16, 2024  on Shopify

J'aime beaucoup l'idée de pouvoir vendre sur Facebook et Instagram mais la démarche prend du temps et on ne sait pas vraiment combien de temps il nous reste avant que la synchronisation fonctionne et si il faut qu'on effectue une tache supplémentaire ou pas.

Sr. Gads

Dec 15, 2024  on Shopify

vou começar agora vou estar dando 4 estrelas, estou ansioso e adorando a esperecia tudo esplicado e como fazer... quanto tiver na pratica dou 5 estrelas

Mundo Marvin

Dec 15, 2024  on Shopify

Muito ruim, vejo sempre anúncios no instagram com propagandas enganosas, gente que vende e não entrega enquanto eu to aqui me matando pra conseguir anunciar com vocês e sempre bloqueiam a minha conta de anuncio.

biorundum

Dec 15, 2024  on Shopify

Ist ok. META ist immer noch mit Business Meta Spark und nicht was alles noch gibt einfach zu viel. Müsste Kompakter sein. Die Schnittstelle von Shopify zu Facebook (META), da hat Shopify wirklich viel dazu beigetragen. META ist oder es war auch schon besser.

Indigo Haveli

Dec 12, 2024  on Shopify

Nothing but trouble with this app and integration with Facebook / Meta. Have had issues and NO shop for over 6 weeks. Up to 25 attempts to fix the issues trying to contact Meta with no resolution in sight. One thing fixed, another breaks. Pathetic and costing me sales in the lead-up to Christmas and shop not working.

abedis.cl

Dec 12, 2024  on Shopify

Hasta el momento ha sido una experiencia no tan sencilla como otras aplicaciones, pero una vez que comprendes como manejar los distintos ítems es bastante eficiente.

Intrecci Preziosi Napoli

Dec 11, 2024  on Shopify

Pessima , non riesco a sganciare il vecchio account instagram per mettere il nuovo e nessuno mi aiuta....

Trendy Vault Trove

Dec 11, 2024  on Shopify

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Frosted Birch Photography

Dec 10, 2024  on Shopify

So far, so good! I've been able to get my products on Facebook & Instagram and all appears to be running well. Fairly easy to set up and everything is talking between Shopify and both platforms.

Handcrafted Jewelry By Teri C

Dec 10, 2024  on Shopify

App no longer working. Keep getting error message. Uninstalled it, now can't reinstall. Hope someone from support will reply. Sigh!

ART-fordable

Dec 10, 2024  on Shopify

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign. Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom. As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

World Wares Express

Dec 09, 2024  on Shopify

Fiquei esperando o processo de verificação da loja por mais de 2 semanas e análise em andamento, sem ser informado qual era a pendência. E só ao entrar em contato com o suporte, fiquei sabendo da pendência, uma pendência simples, que eu poderia ter sido notificado por e-mail, e resolvido em minutos.

Support Friendly People

Dec 09, 2024  on Shopify

Ich habe gute Erfahrungen mit meinem Burger Konzept. Jedoch habe ich Schwierigkeiten eine weitere Brand zu verknüpfen.

The SGB Gallery

Dec 08, 2024  on Shopify

The app is still having issues connecting shop catalogues to Facebook ads Manager. There are no instructions and even tech-support does not have solutions. Again a colossal waste of time.

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