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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ElevateResistance.com

Oct 25, 2024  on Shopify

I have found connecting Shopify with Meta Business for Facebook and Instagram is a game-changer! Seamlessly sync your products, manage ads, and track sales all in one place. The integration makes reaching your audience easier, boosting visibility and conversions. Perfect for scaling your store and staying connected with customers across platforms! Kind Regards,

Fuszi

Oct 25, 2024  on Shopify

My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.

Stop Look Promoções

Oct 24, 2024  on Shopify

Estou ainda aprendendo, mais até o momento têm sido gratificante essa experiência porque adquiro conhecimento, consistência e motivação.

Beastfashions.de

Oct 24, 2024  on Shopify

Bin sehr zufrieden mit der App. Meistens gibt es keine Übertragungsfehler, was wirklich Gut ist! Einfach zu bedienen.

RedKarpet Store

Oct 23, 2024  on Shopify

Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

Shop Allure Fashions

Oct 23, 2024  on Shopify

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

Lily Carmen Jewellery

Oct 23, 2024  on Shopify

Honestly nearly everything I have experienced with Meta for Business has been terrible. So many random errors, transient issues with cookies, account verification issues. Nothing has gone smoothly or worked first time at any point in the past year. I honestly can't believe the size of their ads business given how poor the experience as a business is. That said, I did eventually (with much refreshing) get my shops set up on instagram and facebook. I've yet to successfully tag a product in a post though - wish me luck.

Dico Nature

Oct 22, 2024  on Shopify

Me gustaría que la aplicación de Instagram fuera igual en móvil y en ordenador y que dejen programar todo tipo de contenido a veces te ves limitado si adjuntas tu producto además de poder dejar tu link de la tienda online con mas facilidad.

DineVibes

Oct 16, 2024  on Shopify

Taking more than a day is terrible. The Meta company should review the account and allow to start marketing a product within a day as Shopify starts allowing to set up the account within hours and sell the products. Waiting for meta approval not only become a reason to waste of money but also waste time

KaffeExpert.dk

Oct 16, 2024  on Shopify

Open a new webshop, and starting to build up facebook and instagram accounts etc. now to day log in to instagram and they have deactivated it? something about not real or trying to surpas rules. but HOW? its total new instagram account and your even approved it for shopping and got all documents, VAT business number etc. Setting up FB and IG has always been a pain and support has not been there for many years. same BOT that gives same answer al the time... if your BIG corp, no problem small or medium size.... forget it

Viajando a mi planeta

Oct 09, 2024  on Shopify

Fenomenal. De hecho, he tenido un problema y el equipo de asistencia me lo ha solucionado en remoto y en tiempo récord. Gracias por la eficacia y la amabilidad

SAEKE CREATIONS LLC

Oct 07, 2024  on Shopify

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me. So, now my accounts in limbo. And costing me money. Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing. " If I could get Facebook customer support a half of star ⭐ I would. And that is being kind"

ooakshop

Oct 06, 2024  on Shopify

is the worst app ever, FACEBOOK and META and instagram are sooooooo DIFICULT to conect... 4 WEEKS TO review your store... WOW.. so much money and a lame APP.. and of course CERO custumer service.. there is NOT. ...... shame we are forced to use this chanels to have sales... f u mark z. you can do better than this pice of s.

Lumi

Oct 06, 2024  on Shopify

Péssimo! Já tem tempo que tento usar esse app, mas o status de em análise para ambos as plataformas nunca atualiza.

Zuzu Hair Collections

Oct 03, 2024  on Shopify

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

XINOX SHOP

Oct 03, 2024  on Shopify

O aplicativo é sensacional! Facilita muito a vida do lojista com tamanha agilidade e sincronização. Porém o tempo de avaliação para ser liberado é um pouco demorado, poderia ser mais rápido utilizando uma IA. De qualquer forma estou muito satisfeito. Super recomendo!

100 COISAS

Oct 03, 2024  on Shopify

São 2 app excelentes, uma comunicação que visa orientar as pessoas sobre como melhorar suas ações, comportamentos e tarefas. É uma prática comum que pode ser positiva ou negativa, e que ajuda a identificar o grau de satisfação do consumidor ou a alinhar as partes envolvidas.

Diztractions

Oct 03, 2024  on Shopify

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.

pixxelladen

Oct 03, 2024  on Shopify

Überprüfung des Shops dauert und dauert und man weiß leider nicht, ob noch was fehlt, weil man nur zu allgemeinen Hilfeseiten weitergeleitet wird, wenn man "Mehr erfahren" anwählt. Man kann die Werbefunktion der Vertriebskanäle so lange auch nicht in Anspruch nehmen. Ansonsten ist die App bestimmt okay, aber noch bin ich nicht in den Genuss gekommen.

moom

Oct 03, 2024  on Shopify

Been greate and we are still waiting for a review but the service and the easy step to step guide is just wonderful!

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