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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,223)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Yevhen Bondarenko

Mar 09, 2025  on Shopify

Ich habe die Meta-App (Facebook) für Shopify installiert, um Anzeigen zu schalten, und alles gemäß den Anweisungen eingerichtet. Die Oberfläche ist übersichtlich, die Integration mit dem Produktkatalog funktioniert gut. Allerdings hat die Überprüfung des Unternehmens zu viel Zeit in Anspruch genommen, weshalb ich die Anzeige nicht rechtzeitig schalten konnte – das ist ein großes Minus. Ich hoffe, die Entwickler werden dieses Problem lösen. Ansonsten eignet sich die App gut für die Verwaltung von Werbekampagnen direkt von Shopify aus.

Obsession Gaming

Mar 09, 2025  on Shopify

Setup was a little tedious, but once you have connected your store correctly there is nothing else to worry about, has worked well as a sales channel for me.

Geez Creations

Mar 08, 2025  on Shopify

Issues with shop not allowing me to link facebook products live on facebook. They used to be but now no

Ice Relief2123

Mar 08, 2025  on Shopify

Pour le moment tout ce passe bien je n'hesiterai pas a revenir vers vous si un problème venait a arriver.

Onyx Tanning Lotions

Mar 07, 2025  on Shopify

Bugged as hell. All my specifications are not synchronised. Meta support is worse than in 3rd world countries.

Treelogy Premium Organic Moringa

Mar 06, 2025  on Shopify

I seem to be experiencing a glitch. Once downloaded i do not have the option to get started with a shop but only with advantage+ ? can anyone please guide me through a solution?

Corno Collectables

Mar 05, 2025  on Shopify

I like to use both apps as I can see products easily, search easily, read comments and reviews which helps me make decision

Modova

Mar 04, 2025  on Shopify

I like to use both apps as I can see products easily, search easily, read comments and reviews which helps me make decisions.

Havfruens Hjørne

Mar 04, 2025  on Shopify

Har hatt litt problemer med tagging. Og vi har hatt problemer med at vi legger ut innlegg i meta og planlegger disse frem i tid, da kommer det ikke med teksten i instagram innleggene.

VOLTTACK

Mar 04, 2025  on Shopify

100% hate this app! They don't even have any support team whenever I need a technical help! It wastes my time!

Loja clicco

Mar 04, 2025  on Shopify

Ótimo melhora a experiência com as pessoas, e desenvolve mais a empresa de voces que aceita e traballha junto. e sempre visar o crescimento e facilidade da a gente, peuqenos e grandes empresarios.

Echo & The Bunnymen

Mar 03, 2025  on Shopify

Has been great for years, however recently I am receiving an error message saying 'I have issues that need attention' when I click on the link to check, there are no issues.

Krystelle Lee Cosmetics

Mar 01, 2025  on Shopify

It is crAPP! They need to include debugging tools into their shopify app connection to give better information about what is not allowing catalogs, meta accounts, and other linkages that are necessary to facilitate creating a working store! They don't want you to use your Shopify account, Meta wants you to use their product catalog and derive it all from them. I and many others have been unable to connect our stores for years! With an "S".

Axen Store

Feb 28, 2025  on Shopify

"Parfait pour booster mes ventes et gérer mes publicités facilement !" J'utilise l'application Meta pour Shopify depuis quelques semaines et je suis vraiment impressionné par ses fonctionnalités. La connexion avec Facebook et Instagram se fait facilement, ce qui me permet de gérer toutes mes campagnes publicitaires directement depuis Shopify. Les outils d'optimisation des annonces sont très performants et me permettent de cibler efficacement mes clients. Grâce à cette app, mes ventes ont augmenté et la gestion de mes publicités n’a jamais été aussi simple. Je recommande vivement cette application à tous les propriétaires de boutique Shopify

Tuenne | Technical Outdoor Design

Feb 27, 2025  on Shopify

This app is a glitchy, frustrating mess—just like everything else Meta puts out. Constant bugs, crashes, and an overall terrible user experience. Feels half-baked and poorly maintained. Disappointing.

Infidel Collective

Feb 26, 2025  on Shopify

Meta must be one of the worst businesses you MUST deal with to start a new business - when something goes wrong, it is near impossible to find support and even then I'm 3+ months along and still no resolution. Sad reality is the competition is not much better.

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Feb 26, 2025  on Shopify

2/14/25 - I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support. 2/26/25 - after being passed from one meta support person to the next, they finally got me over to their commerce manager team. I did a screen recording and gave them examples of products that were out of sync and they kept addressing the individual examples i gave them and not the root problem. After calling them out on this, they simply replied asking for another product example. They are completely incompetent. I am replacing this feed with something else. Meta support is pathetic.

OfertMp

Feb 26, 2025  on Shopify

se supone q es buena. pero solo salen errores por todos lados. Me han chapado 2 cuentas antes de siquiera hacer nada. Lamentable

Papagaio Studio

Feb 25, 2025  on Shopify

I find the Meta Business Manager to be quite complicated, so I appreciate that this app makes it easier to set up a shop on Facebook and Instagram. However, I would like to see the app offer an option for creating Shopping Campaigns in just a few simple steps. Additionally, I suggest that the app also includes WhatsApp integration. I’ve been trying to install WhatsApp on my own through Meta Business Manager, but I keep getting error messages. It’s messy and confusing.

Darby Scott

Feb 24, 2025  on Shopify

I have been locked out of my facebook for over a year and there is no live support - I have gone so far as to submit business records facial images for facial recognition and government issued id's. Nothing allows me access to my own account - so I have reached out to my congressmen and women's offices and sent documentation to show how this is effecting my ability to. Meta must do better to support - Shopify should assist as well.

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