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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,765)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Goldener Wahl

Mar 12, 2025  on Shopify

Welcome to Goldener Wahl, where innovation meets style, and technology seamlessly integrates into your daily life. My experience with Facebook and Instagram have been very exciting and has been the reason for my success in reaching new customers.

Beauty Unstoppable

Mar 11, 2025  on Shopify

I'm not sure why the app keeps disconnecting my shop from Instagram and Facebook; however, it is now costing me money and we'll need to fix that ASAP before the losses get too much.

Jowmaat

Mar 11, 2025  on Shopify

my experience with Shopify is great, because you don`t need experience to build your own Homepage, you just need to start a little patience to learn.

Worth Home Products

Mar 10, 2025  on Shopify

Unfortunately, FB purchases on our shopify store do not allow for any modification to the sale price. If a customer prefers a discount from a damaged item, or wants to purchase a return label from the original purchase we don't have any options to modify the order. It is very limiting and not a good user experience.

The Laughing Pug Coffee Co

Mar 10, 2025  on Shopify

This app helps to simplify staying on top of your Meta Ads, which products are synced, and which are having problems. I do with it provided more specific information when it tells me "something is wrong."

Mau D'Art Gallery

Mar 10, 2025  on Shopify

Le falta manejar mejor las notificaciones para el usuario, por meses me salía un mensaje que el Facebook Shop estaba en review y no me daba mas info, después que contacté a soporte resulta que hay que hacer muchas cosas en la pagina de Meta Business que en ningún lugar dicen que hay que hacer.

Yevhen Bondarenko

Mar 09, 2025  on Shopify

Ich habe die Meta-App (Facebook) für Shopify installiert, um Anzeigen zu schalten, und alles gemäß den Anweisungen eingerichtet. Die Oberfläche ist übersichtlich, die Integration mit dem Produktkatalog funktioniert gut. Allerdings hat die Überprüfung des Unternehmens zu viel Zeit in Anspruch genommen, weshalb ich die Anzeige nicht rechtzeitig schalten konnte – das ist ein großes Minus. Ich hoffe, die Entwickler werden dieses Problem lösen. Ansonsten eignet sich die App gut für die Verwaltung von Werbekampagnen direkt von Shopify aus.

Obsession Gaming

Mar 09, 2025  on Shopify

Setup was a little tedious, but once you have connected your store correctly there is nothing else to worry about, has worked well as a sales channel for me.

Geez Creations

Mar 08, 2025  on Shopify

Issues with shop not allowing me to link facebook products live on facebook. They used to be but now no

Ice Relief2123

Mar 08, 2025  on Shopify

Pour le moment tout ce passe bien je n'hesiterai pas a revenir vers vous si un problème venait a arriver.

Onyx Tanning Lotions

Mar 07, 2025  on Shopify

Bugged as hell. All my specifications are not synchronised. Meta support is worse than in 3rd world countries.

Treelogy Premium Organic Moringa

Mar 06, 2025  on Shopify

I seem to be experiencing a glitch. Once downloaded i do not have the option to get started with a shop but only with advantage+ ? can anyone please guide me through a solution?

Corno Collectables

Mar 05, 2025  on Shopify

I like to use both apps as I can see products easily, search easily, read comments and reviews which helps me make decision

Modova

Mar 04, 2025  on Shopify

I like to use both apps as I can see products easily, search easily, read comments and reviews which helps me make decisions.

Havfruens Hjørne

Mar 04, 2025  on Shopify

Har hatt litt problemer med tagging. Og vi har hatt problemer med at vi legger ut innlegg i meta og planlegger disse frem i tid, da kommer det ikke med teksten i instagram innleggene.

VOLTTACK

Mar 04, 2025  on Shopify

100% hate this app! They don't even have any support team whenever I need a technical help! It wastes my time!

Loja clicco

Mar 04, 2025  on Shopify

Ótimo melhora a experiência com as pessoas, e desenvolve mais a empresa de voces que aceita e traballha junto. e sempre visar o crescimento e facilidade da a gente, peuqenos e grandes empresarios.

Echo & The Bunnymen

Mar 03, 2025  on Shopify

Has been great for years, however recently I am receiving an error message saying 'I have issues that need attention' when I click on the link to check, there are no issues.

Krystelle Lee Cosmetics

Mar 01, 2025  on Shopify

It is crAPP! They need to include debugging tools into their shopify app connection to give better information about what is not allowing catalogs, meta accounts, and other linkages that are necessary to facilitate creating a working store! They don't want you to use your Shopify account, Meta wants you to use their product catalog and derive it all from them. I and many others have been unable to connect our stores for years! With an "S".

Axen Store

Feb 28, 2025  on Shopify

"Parfait pour booster mes ventes et gérer mes publicités facilement !" J'utilise l'application Meta pour Shopify depuis quelques semaines et je suis vraiment impressionné par ses fonctionnalités. La connexion avec Facebook et Instagram se fait facilement, ce qui me permet de gérer toutes mes campagnes publicitaires directement depuis Shopify. Les outils d'optimisation des annonces sont très performants et me permettent de cibler efficacement mes clients. Grâce à cette app, mes ventes ont augmenté et la gestion de mes publicités n’a jamais été aussi simple. Je recommande vivement cette application à tous les propriétaires de boutique Shopify

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