que fuera mas facil solucionar los problemas de este canal de ventas y que el equipo de soporte entrege la solucion sin derivar a otras areas y al final terminanr en el mismo lugar, sin una solucion

Probably the most difficult thing I have ever done on the internet. The directions seem clear yet do not work. The support is as if coming from am automated response system without any human common sense help. And even once it seems like I've received help, it still doesn't work. I submitted an ad without even having a stupid pixel active...which seem like a waste of 20 bucks. I'd like to submit another ad, but I still do not have an active pixel, so I am not going to do it. I wish someone from Facebook/Meta would actually assist me with their system.

Sometime due to sync or other reason we have to uninstall the app and each time it create a new catalogue which is frustrating. Due to this we have to connect this new catalogue to all campaigns manually and even for a few type of campaign there is no option to add new one and the only option left is to create new campaign due which we loss the historically data. Kindly fix this issue and allow users to connect the existing catalogue after uninstallation

Meta is absolute garbage when it comes to customer service. I have been trying to connect my shop AND pay for ads for over a week. I have contacted support 2x per day at this point and still nothing. TRASH

My experience was amazing, and I got a quick response from the Facebook and Instagram teams. Thank you. I am glad to grow my business and create an ad to direct customers to my website.

WHEN TAGGING PRODUCTS, IT WOULD HELP TO KNOW WHAT ERRORS NEED TO BE CORRECTED IN ORDER TO TAG PRODUCTS. ITS LIKE A GUESSING GAME.

Data does not share very well and when certain events simply have not happened yet, Facebook flags them as Pixel connectivity problems which is very annoying. Also, the biggest issue is that the Shopify product catalog randomly stops syncing to Facebook, so I'll upload new products and they won't sync with Facebook. And in order to fix the issue I need to uninstall the app from Shopify, delete my catalog in Facebook, reinstall the app in Shopify, reconnect to Facebook and create a new catalog... and then I have to wait for hours to see if the catalog will sync. Many times it does not and I need to contact support who basically tell me to do the same thing over again. It's an absolute joke of an integration. Whoever built it is an idiot. Either that, or Facebook or Shopify keep making changes to the API and breaking things. Either way, it's idiotic and an absolute costly pain in the backside for a business owner.

It never connects to my Meta Business account. Always in review I stayed in review for a year. Finally disconnected and reconnected same issue. **Update * Issue resolved. Thank you so much sorry can't remember her name but she was patient and understanding.

Analytics are way off. I’ve verified traffic from paid Facebook / Instagram ads, yet the app still reports **zero** views and activity. Meta support brushed it aside, claiming my ads simply “don’t work.” If the tracking can’t register real, paid traffic, it’s useless for performance analysis.

Ingenting fungerar och man får hela tiden felmeddelanden som: "Sorry, something went wrong. We're working on getting this fixed as soon as we can. Go back" Jag har spenderat timmar på att försöka lösa det, men hamnar bara i en loop av värdelösa hjälpsidor

As I am a beginner, things are a little overwhelming. However, I can already see, that the collection of functions are powerful.

Mon expérience avec Facebook & Instagram Je suis actuellement en phase de lancement de ma première boutique en ligne, RbnMarketHub.com, et j’utilise Facebook et Instagram pour construire ma présence digitale. Même si je débute dans la vente en ligne, j’apprends à utiliser ces plateformes pour : Créer et gérer une page professionnelle attrayante pour ma boutique. Publier du contenu qui met en valeur mes produits et leurs avantages. Comprendre les bases de la publicité Meta afin de toucher mes futurs clients. Utiliser les outils de création de contenu, comme les stories ou les reels, pour donner plus de visibilité à ma marque. Apprendre progressivement à analyser les statistiques pour améliorer mes publications. Je suis motivé et en apprentissage constant, avec l’objectif de bâtir une communauté engagée autour de RbnMarketHub et de réussir mes premières ventes en ligne.

Not worth the $$ as i dont have the ability to tag products, i am relying on people seeing the ad, then going to my page to access my website. I have ran several and have not gotten a single sale.

Obviously both apps are essentials and irreplacable. However, I wish Insta would make it easier to create a password for someone who has always logged in via fb. It took me 3 hours and help from ChatGPT to do it.

It never connects to my Meta Business account. Always in review I stayed in review for a year. Finally disconnected and reconnected same issue.

Ci rinuncio, è sempre tutto troppo macchinoso! Volevo collegare il mio shop online con Whatsapp, ma niente... mi appare "errore 404"

"I've been trying for hours to modify my product. Despite changing the description six times and ensuring there are no medical terms, Facebook still refuses it. It's very frustrating!" here's my product name: Ceinture de Dos Ajustable – Maintien Léger & Confort Optimal

​L'intégration de ma boutique en ligne avec Facebook et Instagram a été incroyablement simple. En quelques clics, mes produits étaient visibles sur les deux plateformes, ce qui a considérablement élargi ma portée et facilité les ventes. Une solution efficace pour tout commerçant souhaitant optimiser sa présence en ligne

Facebook & Instagram make it difficult to find my store as I can't connect it to my Facebook account that has all my friends, but had to start a "page" for my shop then not only do I have to grow my facebook account, but I then have to hope that all my friends will like my "page" and decide to follow that too so I have two Facebook accounts to manage instead of just one. My shop is completely invisible on Instagram, not searchable, not findable. I feel like this shopify app is a complete waste of money, not a single sale or view has come from this app.

So far so good after 4 days of fixing everything. Now I have to fix my catalog even though it says it's perfect for my pixel... I have used this app since 2016 and always there's an issue when I least expect it.