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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (9,942)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Procrastinazione Zero

Nov 24, 2024  on Shopify

Ottimo canale per vendere on line, bisogna solo prendere un pò la mano e sperimentare ma ci sono le istruzioni che insegnano passo passo

Fantazi Store

Nov 24, 2024  on Shopify

Horrrible app, was trying to connect my facebook account to shopify and wouldn't connect. It shows a button for connecting to facebook but once i click on it it doesn't do anything

Ghabits

Nov 24, 2024  on Shopify

I have just gotten started by the integration was smooth and self explanatory. FAQs were very useful.

Golden Trash

Nov 24, 2024  on Shopify

Super complicado hacer anuncios. De repente no te pilla el pixel de shopify, de repente no en cuentra el catalogo de instagram cuando si iba, etc. Fatal, haré anuncios en TikTok que es mucho menos complicado.

Sensus Cultura

Nov 23, 2024  on Shopify

The worst! Don't even bother trying to install this. Absolute hell! One FB account, one page, one portfolio, and it wouldn't accept connecting to it, claiming the portfolio wasn't mine... (Sorry, but WTF!?). And you can't argue with it.

Sandy Store ByNet

Nov 23, 2024  on Shopify

L'application Facebook & Instagram pour Shopify est une bonne idée en théorie, mais je rencontre plusieurs problèmes dans son utilisation. La synchronisation des produits avec Instagram ne fonctionne pas correctement, et il semble y avoir des doublons ou des comptes qui interfèrent avec le bon fonctionnement de ma boutique. Malgré les efforts pour résoudre les problèmes, les erreurs persistantes, ce qui me fait perdre beaucoup de temps. Je pense que cette application a du potentiel, mais elle nécessite des améliorations pour être plus. intuitif et fiable.

Bsm General Trading Limited

Nov 23, 2024  on Shopify

Using Facebook and Instagram to promote Parfum Facebook's broad reach and engagement tools have helped me connect with customers and build a loyal community. On Instagram, the visually appealing platform, along with Stories and influencer collaborations, has showcased the product beautifully and boosted sales. Both platforms are essential for effective online marketing and have significantly enhanced my product's visibility and success.

Scandalous Coffee

Nov 22, 2024  on Shopify

The Meta Business Suite is a nightmare and I'm having to hire a consultant to straighten it out. I can't link my facebook page for some unknown reason. I can't even log in half the time to Meta as there are 2 of us that are admins. Building campaigns, you can edit them but it won't take you back to where you left off. Overall, it's very difficult.

Original Tigress Pet Shop

Nov 21, 2024  on Shopify

Facebook & Instagram Meta Business was very easy to install on my Shopify account. I will be able to market my Original Tigress Pet Shop easily through my Social Media Channels.

Be Sunset B2B

Nov 21, 2024  on Shopify

Nothing works in Facebook. They make things very difficult and their websites have so many glitches. Their internal processes aren't designed to resolve normal issues that arise from running a business. It's always horrible dealing with Meta.

tricitywholesale.com

Nov 20, 2024  on Shopify

This has caused issues on my Shopify traffic and has caused products not be viewable which is causing sales to drop. No valid troubleshoot has be given to solve isssue

IEM Multiservices

Nov 20, 2024  on Shopify

More than a month and it only says in store evaluation, I had not seen an app that seems to be validated one by one by a person.

Zevaraa

Nov 20, 2024  on Shopify

I'm not able to add the sales channel in to the facebook commerce manager. Everytime I tried add account It ask me to create a shop and in the next page I select shopify then after shopify landing page shows without login. I click on login in shopify it ask me to add channel which I already added. The same process still going on repeat.

Babioles & Bagatelles

Nov 20, 2024  on Shopify

Je ne vois aucun changement ni différence que si je ne le mets pas... J'aimerais bien que vous expliquiez mieux les fonctions de ces options svp

Hunter Valley Premium Meats

Nov 19, 2024  on Shopify

It does not give me succinct reasoning when a product is rejected, just says against commercial policies. Accepts half of our products, but not the other half. All are meat products!

Hasselmarks

Nov 19, 2024  on Shopify

The interface to create the store doesn’t really show a good preview. It says my store is in review but it has been like that for some time and I don’t know what to do.

Giftsplore

Nov 19, 2024  on Shopify

The app prevents you from completing the setup if you're located in a country where Facebook Shop is not supported. As a result, it's not possible to set up the Meta Pixel properly, as the data sharing option remains inactive. If anyone has found a solution to this issue, please share. Thank you!

Arverne Family

Nov 19, 2024  on Shopify

Je trouve que tout cela reste compliqué pour des TPEs comme la mienne - jargon hyper technique; des bugs réguliers avec peu de connaissance technique pour solutionner cela...

Cœurage

Nov 19, 2024  on Shopify

In Shopify wird angezeigt, mein Shop sei mit Instagram verknüpft und aktiv, auf Instagram kann ich auf meinen eigenen Shop (von diversen Accounts aus) nicht zugreifen.

URGO Beauty

Nov 18, 2024  on Shopify

Horrible. So glitchy! Products are approved and appear in one place but not another. Horrible interface that you can't update easily. THE WORST!!

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