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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

My Store

Jan 25, 2025  on Shopify

Integrating Facebook & Instagram with Shopify has been a great experience. The seamless product sync, shoppable posts, and easy ad management have helped boost sales and engagement. The ability to reach a wider audience and drive traffic directly from social media has been invaluable.

Scalpoon

Jan 23, 2025  on Shopify

I try now for 2 Days to Connect my Store with the App. It does kinda work but I cant get a pixel to work Properly and I do everything the say. Not very nice

AGÜITA

Jan 23, 2025  on Shopify

Meta is always changing for the worse everything. Please, make a streamlined experience for advertisers and engineers. The experience with your business products is pure nonsense.

JARON

Jan 22, 2025  on Shopify

App muito bom, porém seria viável enviar e apresentar apenas os ítens que tivesse em estoque com base no estoque disponível

Tarp Supply Inc.

Jan 20, 2025  on Shopify

The leave a review notification won't go away. The app is working like it's supposed to. No bugs so far.

Artevas

Jan 19, 2025  on Shopify

Meta is bulky and has unnecessary drop down menu's which makes the process of even dealing with it painful. You can almost feel the weight of it simply by looking at it. I appreciate somethings Meta (Instagram devs) have done for me in general, but meta business suite is full of errors and roadblocks leading to what feels like an overloaded, bulky out of date system.

CHAP-OH

Jan 18, 2025  on Shopify

I do most of my marketing on Facebook and Instagram so being able to connect it directly to my store is so amazing

Meridian Etch

Jan 17, 2025  on Shopify

So many issues similar to other reviews. Now trying to contact support as Shopify shows this app as 'unsupported' so I cannot create a catalog for Meta Ads. Rubbish app considering the size of the company and the money they could make if it worked properly!

AREA

Jan 16, 2025  on Shopify

Seems like I am having the same problems as others... Have been waiting for the approval for weeks... The Shopify itself also mentions the developer of the app needs to update the version matches to the newest Shopify version of API which updates every 3 months... If this info is wrong, in any other ways around, please approve my Shopify account syncs with Facebook&Instagram...

All Is Belle

Jan 15, 2025  on Shopify

I don't to leave bad review however I cannot finish connecting Facebook or Tiktok to my shopify store no matter how I try, it always just shows error messages and says unable to connect the accounts. I hope this can be resolved somehow. Thanks for reading

Eeveve

Jan 15, 2025  on Shopify

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

Passport Pantry

Jan 15, 2025  on Shopify

Had a terrible time updating my catalog and connecting my facebook profile such that it has the right "permissions" to be useful. FAQ on Meta sites is bad and Shopify customer service also washes their hands of anything Meta and app related - i.e you're left to fend for yourself.

Taberna Anticae Arelatensis

Jan 12, 2025  on Shopify

Dommage que on ne puisse pas identifier le collaborateurs lors de la programmation des posts. Cela implique de revenir à chaque publication pour les identifier...travail toujours à moitié fait.

MÉRCIO BRÁS

Jan 12, 2025  on Shopify

Como instalei recente o aplicativo, testarei primeiro antes de um feedback. É necessário um teste rigoroso de minha parte para testar a qualidade ou não de um aplicativo.

Veneris & Co Jewelery

Jan 12, 2025  on Shopify

I am really disappointed as my Shopify account cannot show the catalogue in social media, Facebook and Instagram. It is under review for more than 4 weeks and I do not get any support.

Mon Enfant

Jan 10, 2025  on Shopify

No he podido sincrinizar mi pagina con Facebook e instagram, se me ha hecho un proceso muy cimplocado de hacer y con pocas indicaciones de como solucionar si hay algun problema porque al parecer no hay ninguno, pero tampoco me lo autorizan

The Hale Herbalist

Jan 10, 2025  on Shopify

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

Coconut Luxe Naturals

Jan 10, 2025  on Shopify

Instagram has now disabled 2 of my business pages - No reason, They just pulled it down, I have now lost all my income as well as navigating cancer! Instagram is now the last resort for me

summersunstories

Jan 08, 2025  on Shopify

it is not worth the money. If I can not grow organic, there is no deal. Instagram has ugly algorithms that makes it no interesting to pay for adds. Small company owners can not effort $100 per month for zero outcome. Same for FB.

Trust the DJ

Jan 07, 2025  on Shopify

customer service sucks. I can't log into anyhting. I've been trying to reach out and I can't get past just a simple fucking code. why do business on here at all, if you make impossible to solve problems. go fuck yourselves.

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