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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

The Type Fella

Sep 19, 2024  on Shopify

Honestly when it works it is nice, but every time I add a new physical — not digital — product it will not automatically sync, then I am forced to reach out to support and talk for multiple days trying so many different things just to get a new product synced. It is a nightmare and delays selling products for myself. A product will randomly sync like 3 weeks later. There is no refresh button for synching or anything simple. I would not suggest it.

Shirabilli Digital&Co.

Sep 19, 2024  on Shopify

Eu as vezes nao concordo que o meu produto esta entre as politcas do facebook e derepenrte ele bloqueia.

Dark Necessities

Sep 18, 2024  on Shopify

Can't connect shopify and facebook, instagram. Been in-review for a couple of weeks. I've had a look and this is a common problem since 2022. Why it hasn't been sorted I don't know. Better off paying a bit extra for Wordpress or something simular.

widropitalia

Sep 17, 2024  on Shopify

L'app va benissimo ma sarebbe interessante poter fare i post direttamente su shopify per poi inviarli direttamente sulla pagina del proprio negozio Facebook

Kiasia

Sep 17, 2024  on Shopify

Ik heb pas net dus helaas kan ik hem niet beoordelen. Ik hoop dat ik in toekomst weer een kans krijgen om deze te kunnen beoordelen.

Esos Güeyes

Sep 17, 2024  on Shopify

Excelente, muy intiutiva de configurar.

Comfortable Silence.

Sep 17, 2024  on Shopify

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once. Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme. I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money. Thanks, Meta!

SparklebyDJ

Sep 17, 2024  on Shopify

We could not connect our shopify store to this app. Meta always returns with tons of unresolvable errors and there is no one to attend.

YeeGa

Sep 17, 2024  on Shopify

Extremely complex to use. Without no support from Facebook knowing that i have created a business account. FB should reach out to customers registered for BA if they need technical help or not.

Four Bears Sticker Club

Sep 16, 2024  on Shopify

It's frustrating that I can't use collections I've already created in Shopify in this app - having to redo work is maddening.

Micane Vendas

Sep 16, 2024  on Shopify

Minha conta de anúncios foi bloqueada no primeiro anúncio, e eu não consigo mudar as páginas do face e do instagram e por um novo pixel para dar continuidade no tráfego pago.. É muito dificil, mas vamos tentar mais um pouco.

Cultivos Borinquen

Sep 15, 2024  on Shopify

No verifica ni identifica mi cuenta de Facebook e instagram con la de Shopify se queda en verificación.

Ribbon Gang Co.

Sep 15, 2024  on Shopify

There's a problem with my app and it says 'Action Needed' but what action is needed? It doesn't tell me. I tried to get help and it said "Your chat is available in Messenger. You can open the chat if you have questions or need more support. Your case number is 26636240612688089." So I clicked "Open chat" and it opened a message window but it's completely blank. Do I wait for someone or begin the chat? I tried typing a message and it says "Couldn't send". Very very frustrating. I have no idea what I'm supposed to do.

Cockatoo

Sep 15, 2024  on Shopify

Once you can get hold of a human the support is second to none. Getting connected to a human being was almost impossible but once I worked out how to get real life support the help I got was 5* and I got everything sorted. Thank you Dennis and Elizabeth!

Ocean Shop

Sep 14, 2024  on Shopify

Não consigo vender, minha loja nunca sai da analise, e eu estou gastando muito dinheiro só para deixar a loja da shopify aberta, eu quero vender outros produtos no catálogo mais não consigo, gastei mais dinheiro para anunciar no facebook e ainda não vendi nada, pelo amor de Deus resolva isso logo, quero colocar novos produtos no catálago e deixar a loja a mostra para que outras pessoas comprem... O app parece que está bugado por que tem muito tempo que ela tá em analise eu já consertei os erros eu só queria vender. Me ajudem na loja diz, Sincronizando informações adicionais Você poderá começar a vender assim que a sincronização for concluída. era pra isso durar apenas 48h mais tem muito tempo que está assim e não sai, EU QUERO VENDERRRRRR!!!!!!!!!!

Katrina Joyas

Sep 14, 2024  on Shopify

Muy complicada, nada fácil de conectar mi tienda shopify con facebook e instagram, me tuvieron que ayudar desde atención al cliente, y ni aún así hemos podido.

Décor d'ambiance lumineux

Sep 14, 2024  on Shopify

le temps d'attente pour la création de ma boutique facebook est interminable. le message "votre boutique est en cours de création, veuillez patienter..." sauf que ça dure des jours déja

Moving Mountains Changing Lives

Sep 13, 2024  on Shopify

It has been very difficult to connect my store. Once I did get it connected, I still get errors, and constant wanting verification. I tried submitting what I had and then it gets rejected, no way of getting in contact with anyone at all.

Timeless Beauty:Modest style for women of all ages

Sep 12, 2024  on Shopify

me gusta mucho su sistema ayuda a uno a resolver futuros inconvenientes, deberían tener también detector de antifraude para uno eliminar de la lista proveedores o productos que sean altamente riesgo en fraude y ayudar a los emprendedores generar ventas ya que si nosotros ganamos ustedes también se beneficiarían de ello y todos ganamos. Me justaría saber si tienen un sistema para pagar publicidad y que esta sea altamente eficiente, gracias

M.G.O 335

Sep 12, 2024  on Shopify

in alcuni miei prodotti dice che gli manca dei discrezioni ma in pratica non gli manca nient , invece per i pagamenti mi stanno facendo pagare 2 dollari al ora ma non ho capito se mi stanno faciendo sponsorizazioni or no , e ce sempre un problema non nei accounto un macello per accedere

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