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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

deangeles

Jul 16, 2024  on Shopify

Me encanta trabajar con Facebook e Instagram porque me permiten comunicarme directamente con mis clientes!

ENUBEE

Jul 16, 2024  on Shopify

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it. Also, no individual customer support assistance to help.

ColdCyber

Jul 15, 2024  on Shopify

what a total pos this app is. the integration sucks. sending test traffic to it from FB BM also sucks

FEMYHORSE

Jul 15, 2024  on Shopify

とても便利なツールです。顧客や販売拡大の促進に役立ちます。利用に関して大変期待が出来ます。

Stambor Vibes

Jul 15, 2024  on Shopify

Excelente!! Nos da la oportunidad de conectar con las redes sociales de nuestra emprendimiento. Muy útil

Buckaroo Bling

Jul 14, 2024  on Shopify

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

Nutrition Education Store

Jul 14, 2024  on Shopify

Nice to have a free app that helps with social media advertising but would love more features in shopify

Realeza Divina Store

Jul 14, 2024  on Shopify

Recomendo o app pois estas redes sociais são poderosos canais de vendas, porém tive muitos contratempos na configuração da integração, e pouco suporte por parte dos responsáveis. No mais, maravilhoso o potencial de integrar estes canais na sua loja!

Callia

Jul 14, 2024  on Shopify

Det har varit svårt att utföra installationerna eftersom jag bara en surfplatta. Och att koppla Facebook med Shopify med min surfplatta. Så nufår jag låna min dotters dator, vilket jag inte kan göra hela tiden.

Pulse products

Jul 14, 2024  on Shopify

“I was very impressed with the quality of the product I received. It was exactly what I was hoping for.”

easishops

Jul 14, 2024  on Shopify

sono un neofita ed all'inizio ho fatto qualche casino, l'assistenza mi ha dato una mano e la consiglio a tutti

rowor.nl

Jul 13, 2024  on Shopify

het kan een maand duren voor je shopify winkel geverifieerd en gecontroleerd word dat is heel erg vervelend

Trésoréa

Jul 13, 2024  on Shopify

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

Il mio negozio

Jul 13, 2024  on Shopify

un app magnifica la consiglio vivamente l ho istallate ieri e ho avuto una pioggia di visualizzazioni

Mariel

Jul 12, 2024  on Shopify

Confuso, tudo ok configurado e a loja nao aparece na pagina do facebook, o sistema é uma zona um monte de opcao inutil

Sabrina Tanaka Art

Jul 10, 2024  on Shopify

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.

My Store

Jul 10, 2024  on Shopify

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L'Syi

Jul 10, 2024  on Shopify

Facebook keeps suspending my new account, I have no ads, no posts or anything that would violate their policies. I just opened it to start posting and they suspended me, I had to verify my account, which I did, facebook unsuspended me and as I was starting to update my account, they suspended me again, and all I did was add my profile picture. This is the most frustrating thing I have come across since starting to build my website. If I could give minus 5 stars I would.

Roamer Shop

Jul 09, 2024  on Shopify

I have downloaded Facebook & Instagram app on my Shopify store on 28/6/2024, and it is taking to long to be reviewed by Facebook & Instagram team.

Mary B Moda

Jul 09, 2024  on Shopify

Ho iniziato a usare Facebook diversi anni fa, attratto dalla possibilità di restare in contatto con amici e familiari. Inizialmente, il social network si è rivelato un'ottima piattaforma per condividere foto, aggiornamenti di vita e momenti importanti. L'interfaccia era intuitiva e le funzionalità come i gruppi e gli eventi hanno facilitato l'organizzazione di attività e la partecipazione a comunità con interessi comuni.

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