Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Around the World Motivation

Jul 03, 2024  on Shopify

I would recommend this app as it is simple to use, has in app motivational speech and really nice and neat products really good quality too

Om Domo

Jul 03, 2024  on Shopify

I always give positive reviews, but almost 3 years ago I lost my personal account and never received the necessary help to recover the account. I followed your recovery instructions more than 7 times and was never able to recover the account. Now I'm trying to connect my online store with a new account and I haven't been able to connect it either. It is true that I have only tried 3 times and I have waited more than 4 months waiting for Facebook verification. If those on Facebook read it, please help me! I do not know what else to do... Siempre hago valorizaciones positibas, pero hace casi 3 año perdí mi cuenta personal y nunca recibi la ayuda necesaria para recuperar la cuenta. Seguí sus instrucciones de recuperación mas de 7 veces y nunca pude recuperar la cuenta. Ahora intento conectar mi tienda online con una cuenta nueva y tampoco eh podido conectarla. Es verdad que solo he intentado 3 veces y he esperado mas de 4 meses esperando la verificación de Facebook. Si lo leen los de Facebook, por favor ayudarme ! ya no se que mas hacer hahaha y ahora no me deja poner 1 estrella , pondré 2 a ver si me deja

GroovesPrints

Jul 03, 2024  on Shopify

terribly difficult to use. Had issues with syncing, and the actual layout looks different on instagram to how ive created it on the app

My Boutique

Jul 02, 2024  on Shopify

cada dia pior toda hora muda as coisas é uma tremenda dor de cabeça mecher ,fora os bug que não param de aparecer cada dia uma experiência pior que a outra

Ponza Magazine

Jul 02, 2024  on Shopify

plataforma difícil de solucionar problemas e muito exigente em suas politicas, não é muito assertiva com a orientação e nem intuitiva para ajudar solucionar dificuldades

Cauldron Queen Creations

Jul 02, 2024  on Shopify

It says that my accounts are already connected to a shopify store. I'm not sure what that is about, but I cannot figure out how to even disconnect the accounts. I've tried uninstalling/reinstalling the app, but it still will not let me select my meta accounts.

Sébiol

Jul 01, 2024  on Shopify

je suis un peu décu de facebook car c'est un application ou j'ai de bon résultat en terme de vente mais du jour au lendemain facebook n'est plus efficace et ne donne plus de résultat.

CG Handcrafters

Jun 30, 2024  on Shopify

none of my Reels are posted on my Facebook account automatically, I have to do it manually and it takes time.

Magnum

Jun 30, 2024  on Shopify

Excelente aplicativo, pois me ajuda bastante nas informações necessarias para eu esta bem informado e atualizado. Muito bom.

TarbahsExpress

Jun 30, 2024  on Shopify

Syncing additional info You’ll be able to start selling once the sync is complete. Sto aspettando da 4 mesi. Perfavore, potete dirmi il problema. Grazie.

MORAMARE

Jun 30, 2024  on Shopify

Facebook & Instagram - Ohne geht nicht ;-) Die Konfiguration ist etwas umständlich, da sich dauernd das GUI geändert hat. und nun viele Dinge nicht am gewohnten Ort sind. Aber die App ist unverzichtbar.

Greta ALF

Jun 30, 2024  on Shopify

Hi! How can I connect my IG to Shopify for tagging products and sell them on IG if I live in Norway? It seems like it should be available

Mundo Coruja

Jun 30, 2024  on Shopify

Deveria ser um pouco mais simples de saber o motivo de alguns problemas que aparecem. Praticando todos os dias vamos ficando cada vez mais familiarizados com o sistema.

Zarela.es

Jun 29, 2024  on Shopify

Recomendaria pasos más personalizados y seria de gran ayuda poder contactar con facebook por telefono en caso de algun problema para poder dar una solucion más precisa.

kwalispaar.nl

Jun 29, 2024  on Shopify

While at times complicated for a beginner like me, it's a thorough Facebook integration that seemingly doesn't leave any stone unturned. It's comprehensive in its documentation, but complete at that! So far I am enjoying the experience.

Komely

Jun 29, 2024  on Shopify

Trash service and trash app works when it wants to and support it trash too, Been a month trying to solve a problem and all they say is will reach out to you with ana email and then you can forget about it because that's never happening

Graven Street

Jun 29, 2024  on Shopify

the the whole process is so confusing. There should be a set up wizard that walks you through everything.

Avicomshop

Jun 29, 2024  on Shopify

me rechazaron un producto solo por una foto por que aparece una parte de un cuerpo, pero la descripción del producto no viola ninguna norma, deben poner más atención a la validación de imágenes en lugar de enfocarla más en la descripción del producto en cuestión, de ahí en fuera hasta el momento me parece una muy buena aplicación

QATCAN ONLINE

Jun 28, 2024  on Shopify

This is a great app for businesses and personal use. Best features and most user-friendly. strongly recommended to all who are exploring the best social media platforms to exceed.

Sernity

Jun 28, 2024  on Shopify

I personally think it's a good app. Also very nice that it is free of use. Had a bit of a problem setting it up, but got it now. Overall very nice!

Scroll to Top