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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Drip Lashes

Nov 08, 2024  on Shopify

Not great tbh, was really hard to navigate and connect the sites together had a really had and frustrating time doing this tbh

Pottery by Faith

Nov 08, 2024  on Shopify

Store was in review over a month. (I read it should officially be 48 hours.) I disconnect and reconnected about 5 days ago. Probably a mistake because now I'm starting the clock over.

Captain Make

Nov 08, 2024  on Shopify

It has gone downhill, why I am forced to create facebook and instagram shops just to connect to pixel and advertise? I do not need these shops, I have already got Shopify.

Creating Unkamen

Nov 08, 2024  on Shopify

I think there are all sorts of good intentions but they are racing to utilize AI and the bugs have not been worked out. I have had repeated issued in the 3 weeks that I have been trying to use this app and am very frustrated with the delay in getting a person involved to actually fix the issues - many were non issues but AI issues.

Prape Rshad

Nov 07, 2024  on Shopify

This feature offers customers a smooth shopping experience, enabling them to browse and purchase products without leaving the social media apps.

Air Trade C0de

Nov 06, 2024  on Shopify

Ive really been a facebook advocate until this weeks struggle . After having my ad account disabled, the Facebook team did nothing to help resolve the issue but instead kept sending me automated messages that don't help a beginner understand where they went wrong and how they could change their practices to suit Facebook policies. I wish they could be more helpful and resolve the case without sending my business into the ground before it even has a chance to stand.

Bellabe

Nov 04, 2024  on Shopify

Ótima experiencia para manusear apps, são cruciais para vendas. Versões cada vez na frente, não tenho do que reclamar, pois tem beneficiado muitas pessoas. E eu sou uma delas!! Obrigada

Rivello Fashion

Nov 04, 2024  on Shopify

niet goed. jullie hebben geld op me geblokkeerde account niet terug gestort. gewoon opgelicht door jullie

Bakhtshope

Nov 03, 2024  on Shopify

Hi dear Mr my name is sudais Khan please grow my account show this account costumers for traffic and sell products I sell home decor, health and beauty, electronics, outdoor and leisure, fitness etc

AMIClubwear

Nov 03, 2024  on Shopify

Terrible customer service... my documents have been in review for 40 days now and support keeps telling e 48 hours.

ROMA máquinas de costura

Nov 03, 2024  on Shopify

Com certeza recomendaria , uma ferramenta poderosa e gratuita , com uma visibilidade fantástica , alcançando uma audiência diversificada , podendo expor qualquer anúncio à um tráfico gigantesco mesmo no orgânico.

Everdean

Nov 02, 2024  on Shopify

Es ist am Anfang etwas schwierig alles richtig einzurichten. nach vielen Youtube Videos und nachlesen hat es dann doch irgendwann funktioniert.

OFERTAS MOURA

Nov 01, 2024  on Shopify

Começando a utilizar , a configuração foi bem tranquila agora é ver na prática o funcionamento.

Gifts To PerfecSion

Oct 30, 2024  on Shopify

Easy and smooth to get your Facebook & Instagram shop installed in your Shopify account as well. Hope to get the most of this.

Mio Inc.

Oct 30, 2024  on Shopify

これから使用してみないと分かりませんが、いい感じになっていけたらいいなとおもいます

WalakuShop

Oct 30, 2024  on Shopify

WalakuShop vừa mới cài đặt và sử dụng ứng dụng Facebook và Instagram trong thời gian ngắn. Chúng tôi hài lòng về những gì các bạn đã hỗ trợ ban đầu, mong rằng thông qua Facebook và Instagram sẽ giúp nhiều lượt khách hàng biết đến WalakuShop; qua đó giúp cửa hàng của chúng tôi ngày càng phát triển...

Wright Brothers Trading

Oct 29, 2024  on Shopify

Utter Garbage! Loads of errors "Something went wrong", completely useless in the UK. Impossible to have a SHOP button on the facebook page in the UK. Even 1+hour of telephone support from Meat couldn't resolve it. Well they did by giving me a "Work around" in the form of a "Sign-up" button which just links to the my website. If Meta support can't get a Facebook Shop up and running this proves it isn't fit for purpose. Complete waste of time!

Casa Pastor

Oct 29, 2024  on Shopify

Deberia haber una opcion de poder publicar en la web todos los videos que se publican en instagram y facebook

Torqued Up

Oct 29, 2024  on Shopify

absolute garbage system. does not sync or show any products between facebook and your store. impossible to setup, tells you all these existing errors but no way of resolving them. waste of time and money. dont bother, use a different store and advertising system.

144 Racing

Oct 28, 2024  on Shopify

Constant errors. Disconnected my store from my Instagram for no reason after selling for half a year. No help from customer service. Was just told "It's fixed" after doing nothing. TikTok shop incoming!

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