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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,487)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

STAY WOKE supplements

Aug 19, 2024  on Shopify

It is awesome bringing both instagram and facebook in one manageable place. Downside is the policies

The Fndation

Aug 19, 2024  on Shopify

Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced

Swifitbuy

Aug 18, 2024  on Shopify

Boa tarde eu instalei o facebook e instagran na loja errada como faço as alterações para minha loja certa na shopifay.

Laurie Déco et lumières

Aug 17, 2024  on Shopify

réseaux sociaux me permettant de promouvoir chaque jour ma marque et de me faire connaitre auprès d'un large public

Fancy Farmer

Aug 17, 2024  on Shopify

overly complicated, terrible support, i had to set up a whole new meta account just to make this work because i got scammed on marketplace 3 years ago and my account was flagged.. only using it because i have to reach more customers. painful experience so far and i have barely touched the sides of this rubbish. so many menus and sub-menus you can tell its made by people who are not working in a coherent team to achieve a polished product that works seamlessly for the benefit of the user. instead we have been left with a labrynth of menus and dead end troubleshooting articles to become a full time job just to promote a business on their platform. junk

Eu preciso

Aug 16, 2024  on Shopify

Horrivel! Minha loja só fica em analise e nao tem ninguém pra me ajudar. estou perdendo tempo e dinheiro por causa dessa merda.

Karwan

Aug 16, 2024  on Shopify

Shit app ever, not measuring purchase conversion and also no support provided by the team, worst experience from this app.

TJ's Unlimited

Aug 16, 2024  on Shopify

Nice to have a free app that helps with social media advertising but would love more features in shopify :)

Trading House JP

Aug 16, 2024  on Shopify

This app has greatly increased the number of customers we attract to our store. We will continue to use it in the future.

Personalized Ideas

Aug 15, 2024  on Shopify

Thank you, this has been a great transition from Wix to you. Working with Facebook and Instagram has made my life easier. Now, I can spend more time creating and working, rather than updating all my selling points. Thank you.

6GRAVITY

Aug 14, 2024  on Shopify

It's amazing! I was initially overwhelmed by the number of features, but even as a first-timer, I was able to successfully build an e-commerce site.

Bellame

Aug 14, 2024  on Shopify

minha loja ainda nao esta conectada e ainda nao consigo rodas anuncio no face, demora quanto tempo ?

Artsy's Store

Aug 14, 2024  on Shopify

My store's 'last step' of syncing has been 'in review' since April, no explanation as to what the problem is.

Serene Jewellery

Aug 14, 2024  on Shopify

not great, still hasnt synced my shop with facebook, has been "in review: for 3 months now even though my products have been approved. this has stopped me from properly utilising the app features

RATBAG WORLD

Aug 14, 2024  on Shopify

Not user friendly, anything meta is difficult and makes you jump through 40 mazes and hoops to get nowhere!!!

Tropical Seas Clothing

Aug 14, 2024  on Shopify

not updated enough and could definitely cause a new user to struggle when creating and updating their shop

Shope Elaine

Aug 13, 2024  on Shopify

Bom para mime tudo uma novidade e meio confuso, estou com a loja pronta a mais de um mês e ainda não vinculei nenhum anuncio por conta da dificuldade com configuração de pixel etc.... Com essas atualizações estou tentando e creio que DESTA VEZ VAI

Smartshinesolution

Aug 13, 2024  on Shopify

L'intégration est parfaite c'est le business manager du côté de chez Meta qui est peut-être un peu plus compliqué à gérer en tout cas pour l'intégration shopify rien à redire bravo !

Italian Bracelet

Aug 13, 2024  on Shopify

No funciona como debe, te banean solo por pestañear, deberian mejorar eso porque dificulta mucho su utilizacion. ADIOS

Keep Movin Forward Worldwide

Aug 13, 2024  on Shopify

Horrible! Is the best way to my experience. Unable to get deleted stock removed. Also information is not automatically updated to Instagram.

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