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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

C&S Pet

Sep 27, 2024  on Shopify

The integration of Shopify with Facebook and Instagram is a game-changer for online businesses. Setting up is straightforward, allowing seamless syncing of your product catalog to create shoppable posts and ads. This feature offers customers a smooth shopping experience, enabling them to browse and purchase products without leaving the social media apps. Pros: - Easy to set up and manage. - Increases product visibility directly within social feeds. - Provides valuable sales analytics to optimize marketing strategies. Cons: - Limited customization options for shoppable posts. - Facebook shop approval process can be time-consuming.

KDD Essence

Sep 26, 2024  on Shopify

I have been trying to connect my Shopify store to Facebook, and it has been an incredibly frustrating experience. In my attempts to set things up, I accidentally created a few Facebook pages and now, I find myself in a situation where I can't link any of my Facebook pages to my store. The lack of clear guidance and support has made this process feel impossible. I’m extremely disappointed that what should be a straightforward integration has turned into such a chaotic mess. I expected better from both Shopify and Facebook, especially considering how crucial these platforms are for my business. I hope there will be improvements to the setup process and better support options for users in the future.

store ANDACTION

Sep 26, 2024  on Shopify

便利にリンクされていると思います。今後の効果はわかりませんが、楽しみにしています。

Woozle Harmonicas

Sep 25, 2024  on Shopify

It’s ok. Most of my frustrations are on the Meta business suite and the ever changing way that it works. The shopify side of things is pretty stable.

Alivil Scrubs Boutique

Sep 24, 2024  on Shopify

"Excelente experiencia de compra" La aplicación de mi tienda online de Scrubs Uniforms es muy fácil de usar y cuenta con una amplia variedad de estilos y tallas. La navegación es intuitiva y el proceso de compra es rápido y seguro.Además, el servicio de atención al cliente es muy diferente y siempre dispuesto a ayudar. "Definitivamente, ¡la mejor opción para encontrar scrubs de calidad!"

Queerly

Sep 24, 2024  on Shopify

Hallo, ich denke Facebook und Instagram (mehr IG) ist sehr wichtig Heutzutage weil die erreichen viele Leute und mögliche Kunden.

Il mio negozio

Sep 24, 2024  on Shopify

facebook per le campagne sta diventando troppo difficile dovete prendere esempio su tik tok ads che e tutto piu facile e non anno regole restritive

JP Shopping Marketplace

Sep 23, 2024  on Shopify

Facilitan el trafico de prospectos para persuadirlos con nuestros productos o servicios, gran estrategia para impulsar ventas. ¡Gracias!

Mulberry

Sep 22, 2024  on Shopify

I am overjoyed to see the revolutionary functionality of both the social media plateform how they eased our businesss and lead to a successful life.

Gadget Grove

Sep 21, 2024  on Shopify

As i started it fresh ,found it easy and the guideline is great to go step by step forward .i rate this app 5* And customer service is great ,they respond quick to help if u get stuck.

Sweet Kids

Sep 21, 2024  on Shopify

Facebook and Instagram are the right place to support dealings with others, and from here they have benefited me a lot in my humble store, as we trade in all kinds of children's products, from clothes and toys to others. From this standpoint, Facebook and Instagram have benefited us a lot to communicate with others, customers and friends.

Rolleo Skates

Sep 19, 2024  on Shopify

No voy a decir que sea un proceso facil, pero si es muy confiable y te guía muy bien cuando tienes tareas pendientes para completar.

SoutherTees

Sep 19, 2024  on Shopify

This requires a higher level of technical savvy than your standard skill set. I found it incredibly challenging and confusing to navigate. If you are not planning to run ads then it shouldn't be an issue. I have had multiple different issues getting set up with META ads through this channel, as well as getting the shop approved within FB. The most frustrating piece has been lack of clarity and support. I have contacted support more than I would like to admit, spent hours on calls over the past couple weeks, and the issues are still there. It's unbelievable really. All of the support team members have been very courteous and kind, they are doing what they have been trained to do. There is a larger structural issue here though. For some reason they allow ease of access to general support but make it quite challenging to directly access support for Ads. In my experience, I found a considerable amount of gatekeeping / stalling to access this level of support. I had to restart and go back through general support each time. Blah blah blah. I really dislike having to report negativity like this but these are the facts. Overall, very challenging. If you are not a Dev or super tech savvy, I recommend hiring a Dev. to get you up and running. Not kidding.

The Type Fella

Sep 19, 2024  on Shopify

Honestly when it works it is nice, but every time I add a new physical — not digital — product it will not automatically sync, then I am forced to reach out to support and talk for multiple days trying so many different things just to get a new product synced. It is a nightmare and delays selling products for myself. A product will randomly sync like 3 weeks later. There is no refresh button for synching or anything simple. I would not suggest it.

Shirabilli Digital&Co.

Sep 19, 2024  on Shopify

Eu as vezes nao concordo que o meu produto esta entre as politcas do facebook e derepenrte ele bloqueia.

Dark Necessities

Sep 18, 2024  on Shopify

Can't connect shopify and facebook, instagram. Been in-review for a couple of weeks. I've had a look and this is a common problem since 2022. Why it hasn't been sorted I don't know. Better off paying a bit extra for Wordpress or something simular.

widropitalia

Sep 17, 2024  on Shopify

L'app va benissimo ma sarebbe interessante poter fare i post direttamente su shopify per poi inviarli direttamente sulla pagina del proprio negozio Facebook

Kiasia

Sep 17, 2024  on Shopify

Ik heb pas net dus helaas kan ik hem niet beoordelen. Ik hoop dat ik in toekomst weer een kans krijgen om deze te kunnen beoordelen.

Esos Güeyes

Sep 17, 2024  on Shopify

Excelente, muy intiutiva de configurar.

Comfortable Silence.

Sep 17, 2024  on Shopify

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once. Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme. I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money. Thanks, Meta!

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