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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Renato Peres - Joias Artesanais

Jun 03, 2024  on Shopify

Não consigo mais sincronizar os produtos da minha loja para o Meta. E excluir o app do SHOPIFY é impossivel

GOURMEGLOW

Jun 03, 2024  on Shopify

not good because i cant make sales

Guidayne's

Jun 02, 2024  on Shopify

I actually have not immersed in the app as yet. I do have one thing to suggest. When calling for the verification, the recording does not give answer time. It gave me first just 3 digits and hung up. Subsequent calls gave me only 2 digits, and then hung up. There was no repetition. After 5 calls I finally received the full number; just barely. This was with me sitting here with my phone in hand waiting for the call and immediately pressing the button to answer. There is definitely room for improvement there.

Benkno

May 29, 2024  on Shopify

At first, I was a bit hesitant about the connection process, but Daniel's guidance made all the difference. They were incredibly knowledgeable and walked me through the steps with ease. Any concerns I had were quickly addressed, and the connection was established without any issues. If you're facing any challenges with connecting your store or integrating your platforms, I highly recommend reaching out to Daniel Service. You can contact them at [email protected]. They are true professionals in this domain and will ensure your business is up and running without any hiccups. I'm now proudly showcasing my products on my website, Benknostore.com, thanks to the seamless integration facilitated by Daniel Service. It's been a game-changer for my business, and I'm grateful for their expertise and support. Thank you, Meta, for providing the tools and platforms that enable businesses like mine to thrive online. I'm excited to continue growing my presence and serving my customers with the help of this amazing ecosystem.

Shakefav.com

May 21, 2024  on Shopify

Great products, even a better support. I got answers after 2 minutes sending an email out for clarification. Great guys they will have your back. My second order this week. Eric thomson NC

HBCU Vibes LLC

May 21, 2024  on Shopify

I finally got connected to my correct Facebook business page. Everything was easy to do from that point. Thank you!!!

Tulu Skincare

May 17, 2024  on Shopify

The integration between Facebook and Instagram is somewhat complicated but starting from scratch if things do not work out is not a bad idea. If anything thank you for this service and we are greatly looking foreword to doing business with Meta and Shopify.

Ordino

May 03, 2024  on Shopify

Worked perfectly in the past, however since we activated the cookie banner in the Shopify -> Customer Privacy settings, it is not setting correct data to Meta. It only sends 60% of landing page views. Add to cart events are over-reported by 2x. However, the other pixels (TikTok, Pinterest) face the same issues since the activation of Google Consent Mode V2. So might not be the issue of the app, but Shopify's support is not helping either.

Belle pour Dieu

May 01, 2024  on Shopify

So far I'm not thrilled. Most of my products aren't syncing and it shows my account is still in review. I signed up a month ago. Once that's all straightened out, we will see how smooth it goes, but as of right now I can't sell anything through Facebook or Instagram.

333 store

Apr 30, 2024  on Shopify

My Facebook page and Instagram account not connected to my Shopify website Just show this app isn't compatible with your store Tu mai kya karu

DermaOnline by Provederma

Apr 29, 2024  on Shopify

Meta pide actualizar los Pagos en Facebook e Instagram, pero si estamos en el mercado de México no permite hacerlo. ¿Cómo corregimos eso? Además aunque se aplique la configuración de anuncios a México, ha estado enviando a muchísimos paises los anuncios. Desconozco si sea al único que le está pasando esto.

Suushifa supplies

Apr 28, 2024  on Shopify

I have been trying to set it up but it's not working the business portfolio and terms of service are not opening

Dana Cooper Bermuda

Apr 20, 2024  on Shopify

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

Bedfolk

Apr 17, 2024  on Shopify

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking. (I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

Boujii Desirez

Apr 11, 2024  on Shopify

Not letting me connect to facebook over and over put in the correct password and email/phone number nothing works

Gangsta & Gentleman

Apr 09, 2024  on Shopify

I am not computer savvy at all and I find this app very easy to use and a step by step guide that makes it painless.

The Earphone Guy

Apr 06, 2024  on Shopify

1. NO Support. I have reach out numerous times, no response. 2. You are required to use Shopify Payments. Why? Kickbacks? I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.

bukuro

Apr 04, 2024  on Shopify

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

SneakerFantasy

Apr 04, 2024  on Shopify

this shi hard ass fuck i was making 6 figuers a day before installing it now i make 8 figuers a day damn im glad to be here what alife gang

Polished Preppy

Apr 03, 2024  on Shopify

Both apps are user friendly. One would have a wider range of meeting a diverse of persons, especially business wise.

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