Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ooakshop

Oct 06, 2024  on Shopify

is the worst app ever, FACEBOOK and META and instagram are sooooooo DIFICULT to conect... 4 WEEKS TO review your store... WOW.. so much money and a lame APP.. and of course CERO custumer service.. there is NOT. ...... shame we are forced to use this chanels to have sales... f u mark z. you can do better than this pice of s.

Lumi

Oct 06, 2024  on Shopify

Péssimo! Já tem tempo que tento usar esse app, mas o status de em análise para ambos as plataformas nunca atualiza.

Zuzu Hair Collections

Oct 03, 2024  on Shopify

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

XINOX SHOP

Oct 03, 2024  on Shopify

O aplicativo é sensacional! Facilita muito a vida do lojista com tamanha agilidade e sincronização. Porém o tempo de avaliação para ser liberado é um pouco demorado, poderia ser mais rápido utilizando uma IA. De qualquer forma estou muito satisfeito. Super recomendo!

100 COISAS

Oct 03, 2024  on Shopify

São 2 app excelentes, uma comunicação que visa orientar as pessoas sobre como melhorar suas ações, comportamentos e tarefas. É uma prática comum que pode ser positiva ou negativa, e que ajuda a identificar o grau de satisfação do consumidor ou a alinhar as partes envolvidas.

Diztractions

Oct 03, 2024  on Shopify

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.

pixxelladen

Oct 03, 2024  on Shopify

Überprüfung des Shops dauert und dauert und man weiß leider nicht, ob noch was fehlt, weil man nur zu allgemeinen Hilfeseiten weitergeleitet wird, wenn man "Mehr erfahren" anwählt. Man kann die Werbefunktion der Vertriebskanäle so lange auch nicht in Anspruch nehmen. Ansonsten ist die App bestimmt okay, aber noch bin ich nicht in den Genuss gekommen.

moom

Oct 03, 2024  on Shopify

Been greate and we are still waiting for a review but the service and the easy step to step guide is just wonderful!

Florescer Store

Oct 02, 2024  on Shopify

por enquanto está indo tudo bem, ainda não terminei de configura toda a loja, para aadepois verificar o funcionamento

Faasfa-laden.de

Oct 02, 2024  on Shopify

Ich bin wirklich beeindruckt von der Benutzerfreundlichkeit und der nahtlosen Integration der Facebook & Instagram App auf Shopify. Die Synchronisation meiner Produkte mit meinem Facebook-Shop verlief reibungslos, und ich konnte ohne Probleme Anzeigen auf beiden Plattformen schalten. Besonders hilfreich war die Möglichkeit, alle meine Produkte über eine einzige Plattform zu verwalten und zu bewerben. Die App bietet klare Anweisungen und hilfreiche Funktionen, die die Verwaltung von Facebook- und Instagram-Werbung wirklich einfach machen. Das Team hinter der App reagiert zudem schnell und unterstützt bei der Lösung von Problemen. Ich freue mich darauf, noch mehr mit der App zu arbeiten und mein Geschäft weiter auszubauen. Sehr empfehlenswert für jeden, der seinen Shopify-Shop mit Facebook und Instagram verbinden und seine Reichweite erweitern möchte!

Luke Decor

Oct 02, 2024  on Shopify

ainda estou com um pouco de dificuldades de manusear a ferramenta pois sou um completo iniciante, mas se tiver calma e resiliência, conseguira alçar seus objetivos.

Alivil Scrubs Boutique

Oct 01, 2024  on Shopify

"Excelente experiencia de compra" La aplicación de mi tienda online de Scrubs Uniforms es muy fácil de usar y cuenta con una amplia variedad de estilos y tallas. La navegación es intuitiva y el proceso de compra es rápido y seguro.Además, el servicio de atención al cliente es muy diferente y siempre dispuesto a ayudar. Definitivamente, ¡la mejor opción para encontrar scrubs de calidad!

Versamarthub

Oct 01, 2024  on Shopify

My Experience with Facebook & Instagram I've used Facebook and Instagram for years, and both are great for staying connected and sharing content. Facebook is excellent for keeping up with friends and groups, but it can feel cluttered and overwhelming at times, with too many features and ads. Privacy concerns also pop up occasionally. Instagram is perfect for visual content and following creators, though the algorithm often favors ads over posts from people I follow. Overall, both apps are user-friendly, but improvements in privacy and ad balance would be appreciated.

Jole Store

Sep 30, 2024  on Shopify

Espetacular, uma excelene ferramente de trabalho, muito eficiente e prestativa!! Estou amando trabalhar com vocês só preciso que me ajudem a vender

The Biz Driven

Sep 30, 2024  on Shopify

Though my shop is still under review, this is a very good platform sync that will give my new business a good reach

Rosa Apparel

Sep 30, 2024  on Shopify

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only. Your ads on desktops becomes full of errors and missed links. Meta support is null!!

J.Ryan Salon & Boutique

Sep 29, 2024  on Shopify

I have been haVing a dfificult time attaching my instagram to my store. Ican attach facebook.vERY HARD TO TALK TO A REAL PERSON. No help withe the chat either.

Makachi Shop

Sep 29, 2024  on Shopify

It was amazing, I gave all the information required and my account became ready. It was timely, professional and went smoothly for me to get into.

orientalmoonshop

Sep 28, 2024  on Shopify

Before I can tag my products in facebook and instagram. I do the same process of uploading photos and information in shopify as before.But now I can not tag my products at all. I need help.

Easy4we

Sep 27, 2024  on Shopify

Não estou conseguindo sincronizar a minha conta no App do Facebook, permanecem análise e nao consigo iniciar as vendas.

Scroll to Top