Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,487)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Prismax

Jul 17, 2024  on Shopify

hi , i just connect my meta with shopify and the problem i'm facing is that my pixel account is not being showed in my ads account

Tampa Bay Paddle Company

Jul 16, 2024  on Shopify

I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.

HOTHEADS® Hair Brush

Jul 16, 2024  on Shopify

Having problems posting on instagram it seems FB has audio and instagram does not. I have a second issue I would like to mention, I have been threatened for the past several months from someone saying they are meta they say I have violations and copyright infringements. I have replied may many times, and all i get back is the same old messages saying We have been trying to contact you. Then after a few months they say I am being sued for something. I have requested SO MANY times that they should send me exactly what the problem is so I can address it directly. but this has been going on for months now. Can someone at META contact me directly and stop this harassment.

deangeles

Jul 16, 2024  on Shopify

Me encanta trabajar con Facebook e Instagram porque me permiten comunicarme directamente con mis clientes!

ENUBEE

Jul 16, 2024  on Shopify

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it. Also, no individual customer support assistance to help.

ColdCyber

Jul 15, 2024  on Shopify

what a total pos this app is. the integration sucks. sending test traffic to it from FB BM also sucks

FEMYHORSE

Jul 15, 2024  on Shopify

とても便利なツールです。顧客や販売拡大の促進に役立ちます。利用に関して大変期待が出来ます。

Stambor Vibes

Jul 15, 2024  on Shopify

Excelente!! Nos da la oportunidad de conectar con las redes sociales de nuestra emprendimiento. Muy útil

Buckaroo Bling

Jul 14, 2024  on Shopify

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

Nutrition Education Store

Jul 14, 2024  on Shopify

Nice to have a free app that helps with social media advertising but would love more features in shopify

Realeza Divina Store

Jul 14, 2024  on Shopify

Recomendo o app pois estas redes sociais são poderosos canais de vendas, porém tive muitos contratempos na configuração da integração, e pouco suporte por parte dos responsáveis. No mais, maravilhoso o potencial de integrar estes canais na sua loja!

Callia

Jul 14, 2024  on Shopify

Det har varit svårt att utföra installationerna eftersom jag bara en surfplatta. Och att koppla Facebook med Shopify med min surfplatta. Så nufår jag låna min dotters dator, vilket jag inte kan göra hela tiden.

Pulse products

Jul 14, 2024  on Shopify

“I was very impressed with the quality of the product I received. It was exactly what I was hoping for.”

easishops

Jul 14, 2024  on Shopify

sono un neofita ed all'inizio ho fatto qualche casino, l'assistenza mi ha dato una mano e la consiglio a tutti

rowor.nl

Jul 13, 2024  on Shopify

het kan een maand duren voor je shopify winkel geverifieerd en gecontroleerd word dat is heel erg vervelend

Trésoréa

Jul 13, 2024  on Shopify

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

Il mio negozio

Jul 13, 2024  on Shopify

un app magnifica la consiglio vivamente l ho istallate ieri e ho avuto una pioggia di visualizzazioni

Mariel

Jul 12, 2024  on Shopify

Confuso, tudo ok configurado e a loja nao aparece na pagina do facebook, o sistema é uma zona um monte de opcao inutil

Sabrina Tanaka Art

Jul 10, 2024  on Shopify

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.

My Store

Jul 10, 2024  on Shopify

lmkiknoihuiuyvgbn koiuhygyfr65t67y8u9iopkljnhbgfdres5467890op´lkçmnjbhgfdsrer5467890-opkjnbhgfdres4567890

Scroll to Top