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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,487)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Avicomshop

Jun 29, 2024  on Shopify

me rechazaron un producto solo por una foto por que aparece una parte de un cuerpo, pero la descripción del producto no viola ninguna norma, deben poner más atención a la validación de imágenes en lugar de enfocarla más en la descripción del producto en cuestión, de ahí en fuera hasta el momento me parece una muy buena aplicación

QATCAN ONLINE

Jun 28, 2024  on Shopify

This is a great app for businesses and personal use. Best features and most user-friendly. strongly recommended to all who are exploring the best social media platforms to exceed.

Sernity

Jun 28, 2024  on Shopify

I personally think it's a good app. Also very nice that it is free of use. Had a bit of a problem setting it up, but got it now. Overall very nice!

Signé LàLà

Jun 28, 2024  on Shopify

Je suis très déçu de ces deux applications. ils ont fermé mon compte et j ai perdu plus de 16 500 followers

Gooods Market

Jun 27, 2024  on Shopify

It takes too long to review opening of the store request. 4 weeks is too long compared to other marketplaces.

Lureli Kids

Jun 27, 2024  on Shopify

O Facebook e Instagram têm sido uma experiência positiva para mim. Eles me ajudaram a me conectar com amigos e familiares, aprender coisas novas, me divertir e me envolver com o mundo ao meu redor. Acredito que essas plataformas podem ser ferramentas valiosas para se conectar com outras pessoas, expandir seus horizontes e fazer a diferença no mundo.

Zen's Mansion

Jun 27, 2024  on Shopify

Keine Struktur, unglaublich Anfänger feindlich, teure Werbung für gar kein Profit. Tiktok übernimmt leider den Markt, war ein riesen Meta Fan.

Lomeu

Jun 27, 2024  on Shopify

É excelente, muito prático. Possui uma facilidade de interação direta com nossos cliente e com maior potencial de alcance . Parabéns ...

Vision Studios Global

Jun 27, 2024  on Shopify

horrible. Extremely inefficient system, with massive connection gaps in its service. Incredibly unintuitive to use, and has caused me to lose thousands of dollars in sales due to its challenging process to set up.

16BLKS

Jun 26, 2024  on Shopify

The api does what it needs to do. I prefer the ads manager, this api is good for beginners 16blks.com

HORUSMARKET

Jun 26, 2024  on Shopify

espero me aprueben mi revisión pues con eso doy bandera verde para empezar a pagar por publicidad, gracias por su apoyo.

Eterbella

Jun 26, 2024  on Shopify

En lo personal he batallado mucho para configurarla y hasta la fecha no puedo vincular Instagram con mi cuenta. El equipo de soporte me ha apoyado pero no se ha podido solucionar

NobleBack

Jun 25, 2024  on Shopify

Verification of products and store are very bad, I respected all the Policy and Terms Of Services, yet I had a lot of problems verifying them. Also for the store it has been weeks and still in review, so I can't post ads. Most problematic thing if you do dropshipping is Facebook. Sent numerous email and never got a reply. Very bad service and poor experience.

Gentry Crafted

Jun 25, 2024  on Shopify

The shop integration itself is setup but other than tagging products in posts - which only work in the mobile app - I'm unable to display a link to the shop on my Facebook business page. Each time I try to change the action button setup it prompts me for setup/login into Shopify and ultimately takes me to my existing shop without ever adding it to my Business page action button.

MAYLLINDA

Jun 25, 2024  on Shopify

A analize da minha loja esta demorando muito, dis que o tempo previsto é de 4 semanas, mas em outros lugares não fala que é esse tempo todo, queria seber se ta certo isso mesmo?

Le Voyage d'Elisa

Jun 25, 2024  on Shopify

De bonnes applications. Cependant, certaines fois, il est difficile de trouver toutes les informations lorsque l'on est professionnel.

SilverbySwan

Jun 25, 2024  on Shopify

Dealing with Facebook has been overly complicated due to numerous nonsensical prohibitions, bans, and restrictions, making it impossible to use as a reliable platform. As an ordinary jewelry shop, I have been treated like a drug dealer due to their excessive algorithmic detections. I am truly exhausted from trying to cope with this and have decided to give up after five years of constant frustration.

OTSO LAND

Jun 25, 2024  on Shopify

Fatal. De momento aún se están "sincronizando" cosas. LLevamos más de 1 mes y aún no lo hemos podido ni utilizar.

Dopedreamz

Jun 25, 2024  on Shopify

Good so far thought it would be very complicated to set up but meta guide you in the best way to help you understand. Very help full :)

Kilometre Paris

Jun 24, 2024  on Shopify

it's true that it's convenient to link facebook and shopify but there are always problems ... sometimes I enter a product and it's available in the second but sometimes it takes 2 days more there are products that are no longer syncronize.

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