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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

AdornMe

Sep 01, 2024  on Shopify

It was painful, maybe because of my lack of knowledge, I tried to self help but after 4 days I contacted Meta, the most patient meta employee introduces herself, this was not a quick fix and it took 2.5 hours to resolve, sharing my screen she guided me though the issues, explained the and resolved my issues, top marks for support from Meta.

OZCentralMart

Sep 01, 2024  on Shopify

still waiting for our shop to be reviewed. It has been 7 working days. No support available. Not a good start.

Zarina Shop GbR

Aug 31, 2024  on Shopify

Es ist für Anfänger schwierig sich einzufinden.. Es kann aber auch sein das ich etwas übersehe..

importfirch

Aug 31, 2024  on Shopify

Siempre cuando configuró al final me sale comprar en Facebook está en revisión , Sincronizando información adicional Podrás empezar a vender cuando se complete la sincronización. y no puedo avanzar como solucionar esto. y lo demás es muy buena tienda para emprender

BLCK

Aug 29, 2024  on Shopify

I'm not being able to connect the app with my Facebook account, I'm receiving the message: "You don't have access. This feature isn't available to you yet." And I don't know how to solve the issue.

Deutschmann-Store

Aug 29, 2024  on Shopify

Diese App ist gut doch schwer u verstehen. Support ist leider nur in Englisch. Das Synchronisieren verstehe ich nicht den Produkte und Kategorien muss ich selber eingeben, leichtes zuweisen der Produkte habe ich nicht gesehen. vielleicht dauert es 24 Stunden bis man erfolge sieht????

Mali Bags by Rita

Aug 26, 2024  on Shopify

5 months on shopify waiting for my review to be approve. i have a lot of followers and traffic on instragram and customer service said it only can be approved when i have followers and traffic on facebook, but my mainly customers are from instagram, so there is nothing i can do, and i really think its unfair not having facebook and instagram active on my Shopify because of this. very very upset with this

FashionableCrochet

Aug 26, 2024  on Shopify

I have just learned about facebook and Instagram and I love this app. Even though I have lot's to learn about it. I wouldn't know what to do without it

LuxusTerra

Aug 26, 2024  on Shopify

Mit Facebook und Instagram kann man sehr Groß werden und ebenfalls damit arbeiten und sich viel Möglichkeiten ermöglichen. Ich kann es nur weiterempfehlen.

Adverse Weather Collective

Aug 26, 2024  on Shopify

It doesn't work. My store has been under review for over a month despite all the items being approved and when trying to setup the store through the app, it crashes every time. Stuck with a business advertising through Facebook and Instagram which can't link its products etc...

Phat Moe Clothing Co

Aug 25, 2024  on Shopify

I am so confused! First finding where to create and optimize my shop was almost impossible. Second, the sample pictures show the highest price of my items. I have different prices depending on what size t-shirt is ordered. It shows the highest price instead of the lowest. I'm not tech savvy and really trying hard to figure all this out. Very fustrated.

Simples & Eficaz

Aug 25, 2024  on Shopify

Ainda estou aprendendo, porem, o app é muito intuitivo, a central de ajuda/suporte é de fácil entendimento

Zman’s Cards Comics and Collectibles

Aug 25, 2024  on Shopify

Not very intuitive for sellers. Not connecting well from Shopify or Vendoo and other platforms I need FB and Insta to connect to. I never know what my shops look like and if they are connected to my collections on Shopify from one minute to the next. Shop editor is so far not easy and not user friendly. I had an issue also connect my payment method and the IT team has been working on it for going on 3 weeks now and I don't hear anything back from them unless I reach out. I paid for ads for two weeks and that is hindering me from any gains i've made with those. Has been terrible as a seller so far.

VinNatura

Aug 25, 2024  on Shopify

Las políticas de Facebook con respecto a la promoción de bebidas alcohólicas no son nada claras. Un artículo te lo permiten y otro con el mismo formato y características no lo permiten, solicitas una revisión y lo único que sucede es que la automatización lo vuelve a revisar y te lo restringe, pero no te dice porque, solo que las políticas de comercio no lo permiten. Algo que me pasó. Un archivo decía vino de culto, que es algo inofensivo y significa que un vino es excelente y que es muy buscado, pero para los algoritmos significa algo así como que es una secta. En otro hacia referencia a una bodega que se llama Anónimas Viticultoras, tampoco me lo permitieron. Y después varias formas de verbos que si los dices de una manera no valen, pero de otra si. Ni se os ocurra mencionar la palabra sin sulfitos añadidos. Al final, suprimiendo palabras, te das cuenta de como funcionan los algoritmos de Facebook, ya conseguí tener todos los productos aprobados.

AkueShop

Aug 24, 2024  on Shopify

I can't understand anything and been trying to connect for 8 months now.. very complicated.. bad instructions

tuelectro

Aug 23, 2024  on Shopify

Tengo comprado un dominio a mi nombre, validado etc... Según me dicen, perteneció a otro usuario en el pasado y parece que está baneado, no puedo recuperar ese dominio para usarlo en nuestras redes sociales. ¿Solución? Literalmente no hay, no pueden hacer nada. Así que nos tenemos que fastidiar y perder dinero en nuestra tienda.

Kalash22

Aug 23, 2024  on Shopify

Foi uma ajuda valiosa as indicações do Facebook e Instagram para que eu conseguisse adequar o nível adequado de apresentação dos produtos, referente as políticas comerciais e de descrição de cada produto. Muito obrigada.

My Store

Aug 22, 2024  on Shopify

det tar på tok för lång tid innan min sida blir "REviewd" kan inte göra någonting trots att allt är klart i butiken...

Netties Sjop

Aug 22, 2024  on Shopify

als je weet hie het werkt zal het best een fijn iets kunnen zijn maar ik krijg de winkel niet te zien op mijn facebookpagina

Ziba Gold

Aug 21, 2024  on Shopify

Diese App macht Dinge wie Facebook Pixel, Werbungen schalten Produkte im Shop synchronisieren mit Facebook & Instagram etc. etc. alles viel einfacher. Funktioniert super und in wenigen Sekunden. Daumen hoch!

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