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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,155)

Overall rating
3.7

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ㄚ卂爪丨丂ムズひ尺ム ⓈⓉⓄⓇⒺ

Sep 09, 2024  on Shopify

Hasta el momento no puedo ar un comentario, ya que se encuentra en revisión, para poder tener mi tienda en linea en facebook, pero creo que es una buena opción y fácil de configurar, ya que en otras apps como Etsy, suele ser muy costosa y a veces no te dejan publicar todo. Así es que hasta el momento recomendaría bastante vender por Facebook e Instagram.

Chivos.Shop

Sep 09, 2024  on Shopify

Facebook speert einen ohne Gründe - gibt keine Auskunft warum das Problem besteht und man bekommt nur Standard Antworten - nicht zu empfehlen

Awéwà Allure

Sep 09, 2024  on Shopify

App was at "In Review" status for months, with no feedback. Uninstalled and reinstalled app and it's still the same status.

Build My Mini

Sep 08, 2024  on Shopify

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

Cockatoo

Sep 08, 2024  on Shopify

Facebook and Instagram app customer support is absoluteley non-existant. Not a happy customer Im afraid. If there had been support and I could have got it all connected I would have been delighted with it but I have given up as there is seemingly no one who I can speak to to work out how to get the restrictions lifted on my account. Ive wasted hours trying to get it all connected.

Horizsen Market

Sep 08, 2024  on Shopify

Pour un marchand, l’expérience de vente via Facebook et Instagram peut être incroyablement rentable si les bonnes stratégies sont mises en place. Il est essentiel de combiner contenu engageant, campagnes publicitaires ciblées, retargeting et optimisation continue des performances. L'utilisation de fonctionnalités comme le Facebook Pixel, les Lookalike Audiences, Instagram Shopping et les Reels permet de maximiser l'impact et d'atteindre de nouveaux clients tout en fidélisant les anciens.

Riot Mind Studios LLC

Sep 08, 2024  on Shopify

Things dont stay connected, despite them being connected. Meta in general is bloated, hard to navigate and understand and impossible to get REAL support. Not. Worth. It.

Rock Store

Sep 08, 2024  on Shopify

"Setting up my store wasn’t without its challenges. From choosing the right designs to testing different layouts, every step taught me something new. But it’s all part of the journey, and I’m so proud of how everything is coming together!

Whisper Wanda

Sep 07, 2024  on Shopify

expérience satisfaisante, application interactif et facile à utiliser, l'assistance est au top sur face book

Ocean Shop

Sep 06, 2024  on Shopify

Eu gostei, e me ajudou a olhar meus produtos e deixarem eles melhores, só acho que deveria melhorar e ser mais especifico no que mudar

Poolsideglass

Sep 05, 2024  on Shopify

Tried absolutely everything to connect this to my shopify store after spending weeks creating it only to be told about the “step by step” process and that “we’re trying to help” I’ve seen this heaps and seems to be an occurring issue many people are having unfortunately. Something the developer needs to look into To anyone reading this. Please add like one product, see if connects to Facebook first before you spend your time creating an entire shop. If you have issues maybe re consider

Cles®

Sep 05, 2024  on Shopify

Efficient app to active your merchant center in FB and IG. You'll manage all the inventory directly from your online store.

Charlie Loonie

Sep 05, 2024  on Shopify

Integration très facile ! C'est très agréable ! Il faudrait juste essayer de simplifier encore plus la plateforme de modifcation de notre boutique Insta.

sandigitalart

Sep 04, 2024  on Shopify

It was very complicated to set up Facebook for me, and after that, I got a message saying that in Europe is not working!

True Vine Merch

Sep 04, 2024  on Shopify

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page. I'd show you a screenshot if I could share pictures on this review.

Barroso Drop

Sep 04, 2024  on Shopify

Muito obrigado por tudo! Vocês realizaram um sonho que eu temia não conseguir alcançar. Venho de uma família humilde e, infelizmente, meu pai faleceu aos 52 anos. Minha mãe, com 85 anos e já bastante idosa, criou e educou cinco filhos sozinha. Escrevo isso com muita emoção, pois estou fazendo tudo isso por ela. Espero que ela ainda esteja conosco por muitos anos, mas mesmo que não, quero proporcionar a ela conforto e alegria. Este site tem sido uma verdadeira salvação para nós, e não tenho palavras para expressar minha gratidão. Quando consegui fazer a conexão, eu estava tão feliz que nem consegui dormir. Eu ficava verificando o tempo todo, ansioso e animado. Sou novato, mas não posso deixar de agradecer por ter sido atendido pelo Matheus, mesmo não sabendo o sobrenome dele. Ele foi extremamente gentil e me tratou com muita atenção. Quando eu alcançar meus objetivos, lembrarei de cada um de vocês, pois, de certa forma, me ajudaram a tornar isso possível. Sou eternamente grato a todos.

Dynamic Transit

Sep 03, 2024  on Shopify

Facebook detected "automation" when I connected my shopify account. This is absolutely useless, if the automation involved with shopify syncing store data to FB is flagged. Very frustrating and a waste of time.

Kings Crown Jewel Boutique

Sep 02, 2024  on Shopify

My Shop has been showing Under review for months now. I inquired about it and was told nothing we can do. Poor app support

Fluxo Fit

Sep 02, 2024  on Shopify

O app do facebook e instagram ajuda muito na aquisição de novos clientes e na confiança da loja. É indispensável para quem quer ter sucesso nas vendas.

Messgrow

Sep 02, 2024  on Shopify

Gut hab schenll verstande was ich machen muss kann ich nur weiter geben aber ich haben lange gebrauch um es in shopify zu übernehmmen

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