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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Trésoréa

Jul 13, 2024  on Shopify

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

Il mio negozio

Jul 13, 2024  on Shopify

un app magnifica la consiglio vivamente l ho istallate ieri e ho avuto una pioggia di visualizzazioni

Mariel

Jul 12, 2024  on Shopify

Confuso, tudo ok configurado e a loja nao aparece na pagina do facebook, o sistema é uma zona um monte de opcao inutil

Sabrina Tanaka Art

Jul 10, 2024  on Shopify

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.

My Store

Jul 10, 2024  on Shopify

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L'Syi

Jul 10, 2024  on Shopify

Facebook keeps suspending my new account, I have no ads, no posts or anything that would violate their policies. I just opened it to start posting and they suspended me, I had to verify my account, which I did, facebook unsuspended me and as I was starting to update my account, they suspended me again, and all I did was add my profile picture. This is the most frustrating thing I have come across since starting to build my website. If I could give minus 5 stars I would.

Roamer Shop

Jul 09, 2024  on Shopify

I have downloaded Facebook & Instagram app on my Shopify store on 28/6/2024, and it is taking to long to be reviewed by Facebook & Instagram team.

Mary B Moda

Jul 09, 2024  on Shopify

Ho iniziato a usare Facebook diversi anni fa, attratto dalla possibilità di restare in contatto con amici e familiari. Inizialmente, il social network si è rivelato un'ottima piattaforma per condividere foto, aggiornamenti di vita e momenti importanti. L'interfaccia era intuitiva e le funzionalità come i gruppi e gli eventi hanno facilitato l'organizzazione di attività e la partecipazione a comunità con interessi comuni.

Amanda Marcucci

Jul 09, 2024  on Shopify

TERRIBLE! I have had issues that haven't been fixed with Meta for almost 5 years! VERY expensive, no conversions, no help!

Serein Trek

Jul 08, 2024  on Shopify

Great easy way to manage FB + IG Shops. Only issue we have is unable to find the actual URL link to these live Shops. Would be great if we could know where that is.

evoroma

Jul 08, 2024  on Shopify

Seems to have issues with Weglot and other translating services. Sales not being attributed in Ads Manager.

A Pocketful Of Sequins

Jul 08, 2024  on Shopify

Can't get it to work, or sync up or get support with it. Will have to delete my shopify account because if it doesn't work, then its pointless to me

SulpPlus

Jul 07, 2024  on Shopify

Os App's são muito bons mas por erro de configuração dão alguns bugs enviando para outras url's que não a da minha loja especiicamente. No mais são uma ótima ferramenta para ajudar a aumentar o faturamento.

Elegant based store

Jul 07, 2024  on Shopify

Hey there this app have solved the problem of my ecommerce business making it easier to grow my brand hope to set such services in future also.

Whino

Jul 07, 2024  on Shopify

Me rechaza los productos sin ningún motivo, mientras otros productos con mismas características están aprobadas.

Custom Craft

Jul 07, 2024  on Shopify

Aun no tengo ninguna experiencia, desde ayer esperando la verificacion de la tienda, seguire esperando

Jettah & Till Design

Jul 07, 2024  on Shopify

Challenging. I had to guess my way around and Instagram help haven't even responded to my request as to why my shop tagging system is not working and saying "no product catalogue found". I have resorted to asking Shopify help and hope this works. Challenging when its your livelihood depending on it.

Clothshop.shop

Jul 07, 2024  on Shopify

The guiding instructions were simple and precise. It will help the growth of any business when set up.The support was prompt, I was toldwhat the issue was and how to deal with it. The support was professional and left me very satisfied.

HealthifyPost

Jul 06, 2024  on Shopify

the app is not able to integrate the pixels between shopify and meta, and did not reflect the Ad camping results, we can not read the camping results, in addition Advertising cost high without a real income, its lead me lose the camping,

Nayabeauty

Jul 06, 2024  on Shopify

My shop is placed under review for days and i am still waiting for the approval so i can finish setting up my ads.

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