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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Whino

Jul 07, 2024  on Shopify

Me rechaza los productos sin ningún motivo, mientras otros productos con mismas características están aprobadas.

Custom Craft

Jul 07, 2024  on Shopify

Aun no tengo ninguna experiencia, desde ayer esperando la verificacion de la tienda, seguire esperando

Jettah & Till Design

Jul 07, 2024  on Shopify

Challenging. I had to guess my way around and Instagram help haven't even responded to my request as to why my shop tagging system is not working and saying "no product catalogue found". I have resorted to asking Shopify help and hope this works. Challenging when its your livelihood depending on it.

Clothshop.shop

Jul 07, 2024  on Shopify

The guiding instructions were simple and precise. It will help the growth of any business when set up.The support was prompt, I was toldwhat the issue was and how to deal with it. The support was professional and left me very satisfied.

HealthifyPost

Jul 06, 2024  on Shopify

the app is not able to integrate the pixels between shopify and meta, and did not reflect the Ad camping results, we can not read the camping results, in addition Advertising cost high without a real income, its lead me lose the camping,

Nayabeauty

Jul 06, 2024  on Shopify

My shop is placed under review for days and i am still waiting for the approval so i can finish setting up my ads.

11 Stars

Jul 05, 2024  on Shopify

C'est en essayant qu'on peut voir que ca fonctionne! Génial! Je n'y connaissait rien... et maintenant... :-0 André C. Montréal/Québec

JC London

Jul 05, 2024  on Shopify

Great app, but it keeps saying Facebook & Instagram require shop verification to continue selling. Verify business details in their channel. "Nothing to Verify whats strange.

Clothshop.shop

Jul 05, 2024  on Shopify

The guiding instructions were simple and precise. It will help the growth of any business when set up.

Michelle Frerk

Jul 04, 2024  on Shopify

Shop nicht genehmigt ohne irgendeine Info was nicht passen soll? KOMPLIZIERT Ich möchte einfach nur meinen Shop in INSTAGRAM haben, wieso muss ich dafür erst sämtliche Schritte in FACEBOOK??? absolvieren, Einfach nur umständlich, veraltet und nicht zu empfehlen

Clock Block

Jul 04, 2024  on Shopify

why you would not showing my store app to others on Instagram & Facebook i already your members & handling meta account to so many years please allow me or give me soluetions. thanks

La Mundeta

Jul 04, 2024  on Shopify

Tengo un problema con instagram y facebook en shopify que no me solucionan desde hace más de 6 meses

TONNOMAREMIO

Jul 03, 2024  on Shopify

grazie , ai social in questo caso FACEBOOK E ISTAGRAM possono dare una spinta notevole al commercio della propria Azienda , sappiamo tutti come si faceva in quando il negozio / Azienda era Off line : Carta; radio ; televisione . grazie al mondo del web i piccoli Imprenditori possono diventare grandi !!! Facebook e Istagram una mano notevole.

Z3Imports

Jul 03, 2024  on Shopify

UMA BOST4, ESTOU HÁ 28 DIAS SEM CONSEGUIR SINCRONIZAR MINHAS LOJAS E SUPORTE DO FACEBOOK ME JOGA PRO SUPORTE DA SHOPIFY E VICE E VERSA E NINGUÉM RESOLVE. PARECE QUE TENHOQ UE IMPLORAR PRA PAGAR ANÚNCIOS NO FACEBOOK E O QUE PAGO NA SHOPIFY NÃO VALE DE P NENHUMA!!!! SÓ PAGO E NÃO TENHO RETORNO PORQUE NÃO FUNCIONA! ZERO ESTRELA

Around the World Motivation

Jul 03, 2024  on Shopify

I would recommend this app as it is simple to use, has in app motivational speech and really nice and neat products really good quality too

Om Domo

Jul 03, 2024  on Shopify

I always give positive reviews, but almost 3 years ago I lost my personal account and never received the necessary help to recover the account. I followed your recovery instructions more than 7 times and was never able to recover the account. Now I'm trying to connect my online store with a new account and I haven't been able to connect it either. It is true that I have only tried 3 times and I have waited more than 4 months waiting for Facebook verification. If those on Facebook read it, please help me! I do not know what else to do... Siempre hago valorizaciones positibas, pero hace casi 3 año perdí mi cuenta personal y nunca recibi la ayuda necesaria para recuperar la cuenta. Seguí sus instrucciones de recuperación mas de 7 veces y nunca pude recuperar la cuenta. Ahora intento conectar mi tienda online con una cuenta nueva y tampoco eh podido conectarla. Es verdad que solo he intentado 3 veces y he esperado mas de 4 meses esperando la verificación de Facebook. Si lo leen los de Facebook, por favor ayudarme ! ya no se que mas hacer hahaha y ahora no me deja poner 1 estrella , pondré 2 a ver si me deja

GroovesPrints

Jul 03, 2024  on Shopify

terribly difficult to use. Had issues with syncing, and the actual layout looks different on instagram to how ive created it on the app

My Boutique

Jul 02, 2024  on Shopify

cada dia pior toda hora muda as coisas é uma tremenda dor de cabeça mecher ,fora os bug que não param de aparecer cada dia uma experiência pior que a outra

Ponza Magazine

Jul 02, 2024  on Shopify

plataforma difícil de solucionar problemas e muito exigente em suas politicas, não é muito assertiva com a orientação e nem intuitiva para ajudar solucionar dificuldades

Cauldron Queen Creations

Jul 02, 2024  on Shopify

It says that my accounts are already connected to a shopify store. I'm not sure what that is about, but I cannot figure out how to even disconnect the accounts. I've tried uninstalling/reinstalling the app, but it still will not let me select my meta accounts.

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