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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,164)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Gangsta & Gentleman

Apr 09, 2024  on Shopify

I am not computer savvy at all and I find this app very easy to use and a step by step guide that makes it painless.

The Earphone Guy

Apr 06, 2024  on Shopify

1. NO Support. I have reach out numerous times, no response. 2. You are required to use Shopify Payments. Why? Kickbacks? I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.

bukuro

Apr 04, 2024  on Shopify

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

SneakerFantasy

Apr 04, 2024  on Shopify

this shi hard ass fuck i was making 6 figuers a day before installing it now i make 8 figuers a day damn im glad to be here what alife gang

Polished Preppy

Apr 03, 2024  on Shopify

Both apps are user friendly. One would have a wider range of meeting a diverse of persons, especially business wise.

Almaari Fashion

Apr 03, 2024  on Shopify

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

The Bombay Store

Apr 03, 2024  on Shopify

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

My Store

Apr 03, 2024  on Shopify

Hello, I am getting an error while connecting my Facebook account, I log in but it does not connect the account.

PawLife

Mar 29, 2024  on Shopify

So far the process has been very smooth to set up shops on the platform and everything worked without a single issue, love the experience, thank you Meta!

Jump and Pump

Mar 28, 2024  on Shopify

The worst support from shopify and meta. Both companies hand balling the issue, after months of continuous contact attempts still no resolution.

Anicoletta's Boutique

Mar 19, 2024  on Shopify

In a few words would like to say that I love it! It keep me in touch with family, friends and clients. Than you!

Madame Peacock's Beer & Bling

Mar 01, 2024  on Shopify

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

MEETYRCOLOR.COM

Feb 20, 2024  on Shopify

I was confused about the new PayPal I was required to make but I already connected here with Shopify , still a bit confusing thou about the connections between both connected together thou cause the both have their own business page still trying to figure it out , but all in all it’s been great . Still waiting on my first sale .

Think Tank Photo

Feb 01, 2024  on Shopify

This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.

Healthy living

Jan 31, 2024  on Shopify

I would always recommend FB & instagram before any. Everything about this app and platform are so user friendly and is worth having . never had an issue that was over looked or fixed .

Pelletgrill.ch

Jan 30, 2024  on Shopify

It is working fine and fast. But there is no option for sending informations like "Own number 0" or "Own label 1" and this is a very important function i need to categorize my products in the Meta Ads Manager..

creative designs by eliana

Jan 09, 2024  on Shopify

Instagram is very engaging. It is easier to use than FB business page. I find FB business page a little more difficult to use as a selling platform. It is good for information about my business to direct them to my actual website but so far I am not sure I can use it to sell from. I primarily use FB Marketplace until I figure it all out.

Pintody

Dec 29, 2023  on Shopify

The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.

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