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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,487)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Whisper Wanda

Sep 07, 2024  on Shopify

expérience satisfaisante, application interactif et facile à utiliser, l'assistance est au top sur face book

Ocean Shop

Sep 06, 2024  on Shopify

Eu gostei, e me ajudou a olhar meus produtos e deixarem eles melhores, só acho que deveria melhorar e ser mais especifico no que mudar

Poolsideglass

Sep 05, 2024  on Shopify

Tried absolutely everything to connect this to my shopify store after spending weeks creating it only to be told about the “step by step” process and that “we’re trying to help” I’ve seen this heaps and seems to be an occurring issue many people are having unfortunately. Something the developer needs to look into To anyone reading this. Please add like one product, see if connects to Facebook first before you spend your time creating an entire shop. If you have issues maybe re consider

Cles®

Sep 05, 2024  on Shopify

Efficient app to active your merchant center in FB and IG. You'll manage all the inventory directly from your online store.

Charlie Loonie

Sep 05, 2024  on Shopify

Integration très facile ! C'est très agréable ! Il faudrait juste essayer de simplifier encore plus la plateforme de modifcation de notre boutique Insta.

sandigitalart

Sep 04, 2024  on Shopify

It was very complicated to set up Facebook for me, and after that, I got a message saying that in Europe is not working!

True Vine Merch

Sep 04, 2024  on Shopify

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page. I'd show you a screenshot if I could share pictures on this review.

Barroso Drop

Sep 04, 2024  on Shopify

Muito obrigado por tudo! Vocês realizaram um sonho que eu temia não conseguir alcançar. Venho de uma família humilde e, infelizmente, meu pai faleceu aos 52 anos. Minha mãe, com 85 anos e já bastante idosa, criou e educou cinco filhos sozinha. Escrevo isso com muita emoção, pois estou fazendo tudo isso por ela. Espero que ela ainda esteja conosco por muitos anos, mas mesmo que não, quero proporcionar a ela conforto e alegria. Este site tem sido uma verdadeira salvação para nós, e não tenho palavras para expressar minha gratidão. Quando consegui fazer a conexão, eu estava tão feliz que nem consegui dormir. Eu ficava verificando o tempo todo, ansioso e animado. Sou novato, mas não posso deixar de agradecer por ter sido atendido pelo Matheus, mesmo não sabendo o sobrenome dele. Ele foi extremamente gentil e me tratou com muita atenção. Quando eu alcançar meus objetivos, lembrarei de cada um de vocês, pois, de certa forma, me ajudaram a tornar isso possível. Sou eternamente grato a todos.

Dynamic Transit

Sep 03, 2024  on Shopify

Facebook detected "automation" when I connected my shopify account. This is absolutely useless, if the automation involved with shopify syncing store data to FB is flagged. Very frustrating and a waste of time.

Kings Crown Jewel Boutique

Sep 02, 2024  on Shopify

My Shop has been showing Under review for months now. I inquired about it and was told nothing we can do. Poor app support

Fluxo Fit

Sep 02, 2024  on Shopify

O app do facebook e instagram ajuda muito na aquisição de novos clientes e na confiança da loja. É indispensável para quem quer ter sucesso nas vendas.

Messgrow

Sep 02, 2024  on Shopify

Gut hab schenll verstande was ich machen muss kann ich nur weiter geben aber ich haben lange gebrauch um es in shopify zu übernehmmen

Vintejj

Sep 01, 2024  on Shopify

terrible, all this account making garbage. forces you to make a facebook account, a page, even if you just want an instagram shop

KCZ Home

Sep 01, 2024  on Shopify

schlechte erfahrungen gemacht bisher, immer diese Wir müssen ihr konto prüfen und was auch immer kostet unnötig Zeit hoffe es wird irgendwann mal schneller!

hiHandmade

Sep 01, 2024  on Shopify

The integration of meta-facebook with Shopify is so seamless. Now hopefully my ads will be much more effective.

AdornMe

Sep 01, 2024  on Shopify

It was painful, maybe because of my lack of knowledge, I tried to self help but after 4 days I contacted Meta, the most patient meta employee introduces herself, this was not a quick fix and it took 2.5 hours to resolve, sharing my screen she guided me though the issues, explained the and resolved my issues, top marks for support from Meta.

OZCentralMart

Sep 01, 2024  on Shopify

still waiting for our shop to be reviewed. It has been 7 working days. No support available. Not a good start.

Zarina Shop GbR

Aug 31, 2024  on Shopify

Es ist für Anfänger schwierig sich einzufinden.. Es kann aber auch sein das ich etwas übersehe..

importfirch

Aug 31, 2024  on Shopify

Siempre cuando configuró al final me sale comprar en Facebook está en revisión , Sincronizando información adicional Podrás empezar a vender cuando se complete la sincronización. y no puedo avanzar como solucionar esto. y lo demás es muy buena tienda para emprender

BLCK

Aug 29, 2024  on Shopify

I'm not being able to connect the app with my Facebook account, I'm receiving the message: "You don't have access. This feature isn't available to you yet." And I don't know how to solve the issue.

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