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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Umbra® / アンブラ 日本公式サイト

Aug 06, 2024  on Shopify

ショップ機能連携できるのがとても高評価なのですが、現在、設定に手間取っています。ショップ機能が開始できればさらに利用頻度が高まります。

LUIS & LEON

Aug 05, 2024  on Shopify

Seit Wochen werden "Zusätzliche Informationen synchronisiert". Leider keine Nutzung des Shops möglich. Wie ich an Hilfe komme ist mir nicht klar.

Penelope Made This

Aug 05, 2024  on Shopify

finally after months and months of trying everything to sort an issue not allowing me to use this feature I was miraculously today shown that my shop was approved what a relief

My Store

Jul 22, 2024  on Shopify

ESSENCIAL E ESPERO QUE O MESMO VENHA A ME AJUDAR MUITO E MUITO AINDA NAO TIVE EXPERIENCIA MAS ESPERO TER INUMERAS OK.

Thread Carefully

Jul 22, 2024  on Shopify

My shop has been in review for some time.... I am at the: "Syncing additional info You'll be able to start selling once the sync is complete." stage... but I have an indicator saying I need to action something... and there is no obvious (or not obvious) solution. this leads to other issues like unable to integrate other apps like my review app into my store.

Motorix

Jul 21, 2024  on Shopify

Vou testar hoje, quero ver como irá performar, se fluir tudo bem darei 5 estrelas, e obrigado Meta por disponibilizar o aplicativo para nós. Deus abençoe e volto já já para avaliar novamente.

Dorsia

Jul 21, 2024  on Shopify

It enables you to grow your business on Facebook and Instagram while seamlessly managing orders, returns, and more within Shopify.

Corporalis-Essentials

Jul 19, 2024  on Shopify

sehr einfache Bedienung. Tools sind verständlich und Schritt für Schritt Einrichtung ist erleichtert.

Benny Burton

Jul 18, 2024  on Shopify

The verification process takes more than two months without any update. If i ask at customer service, tell me that iam a new business and dont have enough follower in order to sell on ig and fb

LAB

Jul 18, 2024  on Shopify

Je trouve que c’est beaucoup trop compliqué, il y a beaucoup de bugs avec le fait de relier les pages Facebook, la tache très compliqué tout en sachant que là je n’arrive toujours pas à relier le camp de shopify a Instagram

GBAStar

Jul 17, 2024  on Shopify

I have been using Facebook and Instagram integration with Shopify for the past few months and the results have been phenomenal. The setup process was straightforward and we were able to sync our product seamlessly. The Facebook and Instagram integration with Shopify has been a game-changer for our business.

Prismax

Jul 17, 2024  on Shopify

hi , i just connect my meta with shopify and the problem i'm facing is that my pixel account is not being showed in my ads account

Tampa Bay Paddle Company

Jul 16, 2024  on Shopify

I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.

HOTHEADS® Hair Brush

Jul 16, 2024  on Shopify

Having problems posting on instagram it seems FB has audio and instagram does not. I have a second issue I would like to mention, I have been threatened for the past several months from someone saying they are meta they say I have violations and copyright infringements. I have replied may many times, and all i get back is the same old messages saying We have been trying to contact you. Then after a few months they say I am being sued for something. I have requested SO MANY times that they should send me exactly what the problem is so I can address it directly. but this has been going on for months now. Can someone at META contact me directly and stop this harassment.

deangeles

Jul 16, 2024  on Shopify

Me encanta trabajar con Facebook e Instagram porque me permiten comunicarme directamente con mis clientes!

ENUBEE

Jul 16, 2024  on Shopify

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it. Also, no individual customer support assistance to help.

ColdCyber

Jul 15, 2024  on Shopify

what a total pos this app is. the integration sucks. sending test traffic to it from FB BM also sucks

FEMYHORSE

Jul 15, 2024  on Shopify

とても便利なツールです。顧客や販売拡大の促進に役立ちます。利用に関して大変期待が出来ます。

Stambor Vibes

Jul 15, 2024  on Shopify

Excelente!! Nos da la oportunidad de conectar con las redes sociales de nuestra emprendimiento. Muy útil

Buckaroo Bling

Jul 14, 2024  on Shopify

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

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