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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,487)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Friendsheep

Nov 14, 2024  on Shopify

Shop hasn't been working for 6 weeks, now it's black friday. No support. We give meta 500k a year in ads. Shameful.

SnugFit

Nov 14, 2024  on Shopify

molto utile e solo un pochino difficile da usare per uno che non usa spesso il compiuter deve essere più intuitiva.

ROUGY

Nov 13, 2024  on Shopify

Você não tem acesso. Esse recurso ainda não está disponível para você. Simplesmente parou de funcionar e exibe essa mensagem. Já tinha instalado em uma outra loja, porém nesta nova loja não funciona. Desinstalei da outra loja e o erro continua e o pior, não informa mais nada

Bare Knuckle Performance

Nov 13, 2024  on Shopify

Meta is the worst and takes you in circles. If you like just talking to an AI bot and wasting your time, not to mention teaching yourself to become a code programmer with their zero customer support, this is the app for you!

Linver

Nov 13, 2024  on Shopify

Instagram en Facebook verbinden mensen wereldwijd, bieden een platform voor creativiteit en zelfexpressie, helpen bedrijven hun publiek te bereiken en ondersteunen gemeenschappen door middel van informatie, entertainment en sociale interactie.

SandhuStore

Nov 13, 2024  on Shopify

This is really good for advertisement of your store really good with the help of facebook ads you can grow your bussines

Pratic Home Store

Nov 13, 2024  on Shopify

Esse app é incrível! A interface é muito intuitiva e fácil de usar, e as funcionalidades superam minhas expectativas. A variedade de opções é excelente, e ele é muito eficiente para o que preciso. Recomendo para quem busca praticidade e qualidade.

Mi tienda

Nov 12, 2024  on Shopify

Por que esta todo integrado, de esta manera facilita el uso a la hora de crear una web y conseguir ventas.

EsenciasViventa

Nov 12, 2024  on Shopify

Mi experiencia es mala con Meta, primero no he podido agregar un metodo de pago luego no hay manera de conectar el pixel con la tienda muy descontento la verdad

Random Shite

Nov 11, 2024  on Shopify

I have been waiting for almost 3 days for my shop to come out of review with facebook. I would like it to become active ......

The Festive Farm Co.

Nov 11, 2024  on Shopify

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

SIANA AVENUE

Nov 10, 2024  on Shopify

While both platforms are valuable, Facebook excels in community-building and storytelling, whereas Instagram focuses on visual appeal and influencer-driven marketing. For SIANA AVENUE, leveraging both platforms with a tailored approach—Facebook for storytelling and targeted ads, and Instagram for brand aesthetic and influencer partnerships—could create a well-rounded social media strategy.

AlwaysGood Store

Nov 09, 2024  on Shopify

Good app, has the main features. However in my opinion as a such delay for notification and get the update information from Facebook ADS portal.

Mi tienda

Nov 09, 2024  on Shopify

Facebook es una red social popular que facilita la conexión entre personas y permite compartir fotos, videos, y noticias. Ofrece excelentes herramientas para empresas

Happily Shoppe

Nov 09, 2024  on Shopify

trash. it messed up my whole catalog, lost 1000s of items, support no help, and orders didnt sync.

My Lovely Store

Nov 08, 2024  on Shopify

Funciona bem mas exige um pouco de paciência para a correta instalação. Caso dê algum erro, é mais fácil refazer o processo de instalação. No geral é muito bom.

Drip Lashes

Nov 08, 2024  on Shopify

Not great tbh, was really hard to navigate and connect the sites together had a really had and frustrating time doing this tbh

Pottery by Faith

Nov 08, 2024  on Shopify

Store was in review over a month. (I read it should officially be 48 hours.) I disconnect and reconnected about 5 days ago. Probably a mistake because now I'm starting the clock over.

Captain Make

Nov 08, 2024  on Shopify

It has gone downhill, why I am forced to create facebook and instagram shops just to connect to pixel and advertise? I do not need these shops, I have already got Shopify.

Creating Unkamen

Nov 08, 2024  on Shopify

I think there are all sorts of good intentions but they are racing to utilize AI and the bugs have not been worked out. I have had repeated issued in the 3 weeks that I have been trying to use this app and am very frustrated with the delay in getting a person involved to actually fix the issues - many were non issues but AI issues.

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