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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,496)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

beautyshop-24

Dec 01, 2024  on Shopify

jegliche hilfe erhält mann durch diesen app und es ist auch sehr gut beschrieben. es ist einfach zum bediehnen und sehr hilfsberitschaft.

Heat Keeper

Dec 01, 2024  on Shopify

Mehr als 2 Wochen werden benötigt zu prüfen ob meine Produkte konform sind in Facebook/ Instagram... Toll.

GlowIt

Nov 30, 2024  on Shopify

LLeva ya una semana "sincronizando" y mientras no me puedo anunciar en facebook. Inviable que tarde tanto

Sculpted Curves Shapewear

Nov 30, 2024  on Shopify

I do love the way everything actually is super easy to link together so its a one post to instagram and facebook at the same time!

Blooming Party

Nov 29, 2024  on Shopify

Compliqué et visuellement inattractif en ce qui concerne Facebook. L'expérience utilisateur est à améliorer.

Want Shop

Nov 28, 2024  on Shopify

pixel simplesmente desconfigurou sozinho e as instruções pra quem não tem muito conhecimento são muito ruins.

キャラの場オンラインストア

Nov 27, 2024  on Shopify

残念ながら全く使えません。 申請して4ヶ月経ちますが、未だに審査中との事で開店出来ていません。 どうしたものでしょうか。困っています。

Trendy treasure

Nov 27, 2024  on Shopify

still waiting for them to finsish the review on my store that was almost a year ago so I can use facebook and instagram for my shop....................................

minki.design

Nov 26, 2024  on Shopify

There is a serious issue re the integration of Facebook/Meta verification for my store. I have now spent over 1 week trying to sort this and spent over an hour in a phone call with Meta direct via the Shopify 'Help'. Meta themselves claim whilst they reset all my details and asked me to resubmit the same impasse results so I am in an endless loop with a store that whilst the catalogue connects will not validate my FB and Instagram shopping links which without the store is worthless. I am left not knowing what to do?

PrimeEssenz

Nov 26, 2024  on Shopify

Super hilfreich durch den Pixel. Ohne würd ich viel weniger Umsatz machen, da ich viel weniger Informationen hätte. Für jeden Shopify-Shop-Besitzer ein muss!

Maria's She Shed

Nov 26, 2024  on Shopify

I like it but Meta banded me from ads. My account was hacked during the pandemic and you guys never gave me a chance to talk to anyone. Your site is not friendly at all

Neokoreancosmetics

Nov 26, 2024  on Shopify

es prácticamente imposible enlazar la tienda de shopify con instagram, llevo meses intentándolo y siempre hay algún problema

sunitystore

Nov 26, 2024  on Shopify

estoy empezando y me parece algo complicado, pero poco a poco voy conociendo mas, espero en breve tener una opinión mas completa sobre todo este mundo.

Practical Mate

Nov 25, 2024  on Shopify

impossible to get support it says email by 1 day ok and the next is "messenger app: which i did twice and after 1 hour no support terrible app

Procrastinazione Zero

Nov 24, 2024  on Shopify

Ottimo canale per vendere on line, bisogna solo prendere un pò la mano e sperimentare ma ci sono le istruzioni che insegnano passo passo

Fantazi Store

Nov 24, 2024  on Shopify

Horrrible app, was trying to connect my facebook account to shopify and wouldn't connect. It shows a button for connecting to facebook but once i click on it it doesn't do anything

Ghabits

Nov 24, 2024  on Shopify

I have just gotten started by the integration was smooth and self explanatory. FAQs were very useful.

Golden Trash

Nov 24, 2024  on Shopify

Super complicado hacer anuncios. De repente no te pilla el pixel de shopify, de repente no en cuentra el catalogo de instagram cuando si iba, etc. Fatal, haré anuncios en TikTok que es mucho menos complicado.

Sensus Cultura

Nov 23, 2024  on Shopify

The worst! Don't even bother trying to install this. Absolute hell! One FB account, one page, one portfolio, and it wouldn't accept connecting to it, claiming the portfolio wasn't mine... (Sorry, but WTF!?). And you can't argue with it.

Sandy Store ByNet

Nov 23, 2024  on Shopify

L'application Facebook & Instagram pour Shopify est une bonne idée en théorie, mais je rencontre plusieurs problèmes dans son utilisation. La synchronisation des produits avec Instagram ne fonctionne pas correctement, et il semble y avoir des doublons ou des comptes qui interfèrent avec le bon fonctionnement de ma boutique. Malgré les efforts pour résoudre les problèmes, les erreurs persistantes, ce qui me fait perdre beaucoup de temps. Je pense que cette application a du potentiel, mais elle nécessite des améliorations pour être plus. intuitif et fiable.

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