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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

AkueShop

Aug 24, 2024  on Shopify

I can't understand anything and been trying to connect for 8 months now.. very complicated.. bad instructions

tuelectro

Aug 23, 2024  on Shopify

Tengo comprado un dominio a mi nombre, validado etc... Según me dicen, perteneció a otro usuario en el pasado y parece que está baneado, no puedo recuperar ese dominio para usarlo en nuestras redes sociales. ¿Solución? Literalmente no hay, no pueden hacer nada. Así que nos tenemos que fastidiar y perder dinero en nuestra tienda.

Kalash22

Aug 23, 2024  on Shopify

Foi uma ajuda valiosa as indicações do Facebook e Instagram para que eu conseguisse adequar o nível adequado de apresentação dos produtos, referente as políticas comerciais e de descrição de cada produto. Muito obrigada.

My Store

Aug 22, 2024  on Shopify

det tar på tok för lång tid innan min sida blir "REviewd" kan inte göra någonting trots att allt är klart i butiken...

Netties Sjop

Aug 22, 2024  on Shopify

als je weet hie het werkt zal het best een fijn iets kunnen zijn maar ik krijg de winkel niet te zien op mijn facebookpagina

Ziba Gold

Aug 21, 2024  on Shopify

Diese App macht Dinge wie Facebook Pixel, Werbungen schalten Produkte im Shop synchronisieren mit Facebook & Instagram etc. etc. alles viel einfacher. Funktioniert super und in wenigen Sekunden. Daumen hoch!

Campbell Vintage

Aug 21, 2024  on Shopify

On the shopify facebook instagram setup page it says; Next Step for your shop... then a bubble then; allow messaging for customer support so customers can contact you quickly. If you select enable messaging nothing happens. Why is this?

TORISO

Aug 20, 2024  on Shopify

Meta for along time has the best services and the best platform for all brand and how easy that u can use facebook or instagram to boost ur brand around the world

Auvoir Diffuser

Aug 20, 2024  on Shopify

Ez to use unlike other platforms that have so many isssues to advertise a product, hopefully meta wouldnt ban my ad accs,cuz im still scaling

Wood Art HAS 木象嵌作家 蓮尾知子

Aug 19, 2024  on Shopify

まだ使い始めたばかりで良くわかりませんが 難しいですが初心者でもはじめられそうです。

WHITECOMET.co

Aug 19, 2024  on Shopify

Has made advertising on Facebook and Instagram easy would recommend that. I would like to see more pacific help info for example if you type how do i delete a Datasets it gives me directions to do just that.

STAY WOKE supplements

Aug 19, 2024  on Shopify

It is awesome bringing both instagram and facebook in one manageable place. Downside is the policies

The Fndation

Aug 19, 2024  on Shopify

Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced

Swifitbuy

Aug 18, 2024  on Shopify

Boa tarde eu instalei o facebook e instagran na loja errada como faço as alterações para minha loja certa na shopifay.

Laurie Déco et lumières

Aug 17, 2024  on Shopify

réseaux sociaux me permettant de promouvoir chaque jour ma marque et de me faire connaitre auprès d'un large public

Fancy Farmer

Aug 17, 2024  on Shopify

overly complicated, terrible support, i had to set up a whole new meta account just to make this work because i got scammed on marketplace 3 years ago and my account was flagged.. only using it because i have to reach more customers. painful experience so far and i have barely touched the sides of this rubbish. so many menus and sub-menus you can tell its made by people who are not working in a coherent team to achieve a polished product that works seamlessly for the benefit of the user. instead we have been left with a labrynth of menus and dead end troubleshooting articles to become a full time job just to promote a business on their platform. junk

Eu preciso

Aug 16, 2024  on Shopify

Horrivel! Minha loja só fica em analise e nao tem ninguém pra me ajudar. estou perdendo tempo e dinheiro por causa dessa merda.

Karwan

Aug 16, 2024  on Shopify

Shit app ever, not measuring purchase conversion and also no support provided by the team, worst experience from this app.

TJ's Unlimited

Aug 16, 2024  on Shopify

Nice to have a free app that helps with social media advertising but would love more features in shopify :)

Trading House JP

Aug 16, 2024  on Shopify

This app has greatly increased the number of customers we attract to our store. We will continue to use it in the future.

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