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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,391)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Born To Be Boss

Dec 05, 2024  on Shopify

Jusque là Facebook et Instagram restent les meilleures moyens d'acquisition, mais il faut faire très attention car Tiktok est Pinterest sont bon aussi et ne font qu'évoluer.

BRITTNEY THOMAS COLLECTION

Dec 03, 2024  on Shopify

absolutely ANNOYING! Every other day im having to verify my identity in order to publish my store to facebook and instagram from shopify. the products show as active but the store is not visible on either facebook or instagram.

LA MINI BOUTIQUE

Dec 02, 2024  on Shopify

me siento comoda en estas plataformas para mi negocio fisico y online, hay cosas que mejoraria, pero estoy conforme.

ShopRestify

Dec 02, 2024  on Shopify

The set up its a bit more complex than tik tok, however it has more systems in place that makes a great marketing channel

Christmastime

Dec 01, 2024  on Shopify

Je pense que c'est une bonne méthode pour la publicités La seul chose c'est qu' il est un peu difficile a paramétré je trouve.

beautyshop-24

Dec 01, 2024  on Shopify

jegliche hilfe erhält mann durch diesen app und es ist auch sehr gut beschrieben. es ist einfach zum bediehnen und sehr hilfsberitschaft.

Heat Keeper

Dec 01, 2024  on Shopify

Mehr als 2 Wochen werden benötigt zu prüfen ob meine Produkte konform sind in Facebook/ Instagram... Toll.

GlowIt

Nov 30, 2024  on Shopify

LLeva ya una semana "sincronizando" y mientras no me puedo anunciar en facebook. Inviable que tarde tanto

Sculpted Curves Shapewear

Nov 30, 2024  on Shopify

I do love the way everything actually is super easy to link together so its a one post to instagram and facebook at the same time!

Blooming Party

Nov 29, 2024  on Shopify

Compliqué et visuellement inattractif en ce qui concerne Facebook. L'expérience utilisateur est à améliorer.

Want Shop

Nov 28, 2024  on Shopify

pixel simplesmente desconfigurou sozinho e as instruções pra quem não tem muito conhecimento são muito ruins.

キャラの場オンラインストア

Nov 27, 2024  on Shopify

残念ながら全く使えません。 申請して4ヶ月経ちますが、未だに審査中との事で開店出来ていません。 どうしたものでしょうか。困っています。

Trendy treasure

Nov 27, 2024  on Shopify

still waiting for them to finsish the review on my store that was almost a year ago so I can use facebook and instagram for my shop....................................

minki.design

Nov 26, 2024  on Shopify

There is a serious issue re the integration of Facebook/Meta verification for my store. I have now spent over 1 week trying to sort this and spent over an hour in a phone call with Meta direct via the Shopify 'Help'. Meta themselves claim whilst they reset all my details and asked me to resubmit the same impasse results so I am in an endless loop with a store that whilst the catalogue connects will not validate my FB and Instagram shopping links which without the store is worthless. I am left not knowing what to do?

PrimeEssenz

Nov 26, 2024  on Shopify

Super hilfreich durch den Pixel. Ohne würd ich viel weniger Umsatz machen, da ich viel weniger Informationen hätte. Für jeden Shopify-Shop-Besitzer ein muss!

Maria's She Shed

Nov 26, 2024  on Shopify

I like it but Meta banded me from ads. My account was hacked during the pandemic and you guys never gave me a chance to talk to anyone. Your site is not friendly at all

Neokoreancosmetics

Nov 26, 2024  on Shopify

es prácticamente imposible enlazar la tienda de shopify con instagram, llevo meses intentándolo y siempre hay algún problema

sunitystore

Nov 26, 2024  on Shopify

estoy empezando y me parece algo complicado, pero poco a poco voy conociendo mas, espero en breve tener una opinión mas completa sobre todo este mundo.

Practical Mate

Nov 25, 2024  on Shopify

impossible to get support it says email by 1 day ok and the next is "messenger app: which i did twice and after 1 hour no support terrible app

Procrastinazione Zero

Nov 24, 2024  on Shopify

Ottimo canale per vendere on line, bisogna solo prendere un pò la mano e sperimentare ma ci sono le istruzioni che insegnano passo passo

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