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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,685)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Jupiter

Mar 30, 2025  on Shopify

Jag har använt både Facebook och Instagram i flera år och mina erfarenheter har varit blandade. Båda plattformarna har sina fördelar och nackdelar, beroende på vad man söker.

The Mains Event

Mar 30, 2025  on Shopify

Completely inefficient and syncing process has been infuriatingly difficult. Also, the meta support caused my store deactivation and then attempting to reactivate, connected it to the incorrect Facebook business profile, therefore blocking it from being accessible on instagram. There is no real time communication, lots of emails and then no ability to respond. I have taken all the steps necessary and I feel your support team caused this chaos and now there is no one to actually communicate about it with. Very dissatisfied.

Giochi didattici

Mar 30, 2025  on Shopify

L'app Facebook e Instagram di Shopify è un vero asso nella manica per chi vende online! Ti permette di mostrare i tuoi prodotti a un sacco di persone, proprio lì dove passano il tempo: sui social. È facilissima da usare e ti fa vendere direttamente dalle foto e dai video. Insomma, è come avere un negozio aperto 24 ore su 24 nella piazza più affollata del web.

Ellar Nova

Mar 29, 2025  on Shopify

Connecting Shopify and syncing the process is very complicated and overwhelming. It's NOT USER FRIENDLY. As you would expect, FB should be in this age of technology.

Spring Proa S.L

Mar 29, 2025  on Shopify

Son dos medio publicitarios de gran alcance que se deben aprovechar al máximo, son especialmente útil para comunicar de manera visual y auditiva, interactuar con el público que circula por estas redes permite alcanzarlos para atraerlos a nuestro negocio. Agradecidos por tener estas herramientas de comunicación...

Yellow Nell Studios

Mar 27, 2025  on Shopify

Terrible experience so far. Unable to get shop verified, but no details on why other that not meeting compliance requirements. No way to get support of an actual human, I'm fairly tech savvy but just being sent in circles. Incredibly frustrating.

Grabuster

Mar 27, 2025  on Shopify

facebook & Meta is really problematic and it's not working at all. my shop is in review for long time and I'm not able to install easy the pixel. relly convoluted even with integration.

runwayfashionista.com

Mar 27, 2025  on Shopify

Facebook the No customer service company, constantly rejecting products that are well within community standards. Faceless appalling company to deal with

Barlovento de Biar

Mar 27, 2025  on Shopify

The app keeps nagging you there's a problem. And the problem appears to be you haven't left a review. Let's see if this clears the problem. If it doesn't, the app nags you there's a problem but doesn't say what.

FLOWY SIGNATURE

Mar 26, 2025  on Shopify

O APP está com bug? Ele apresenta um erro quando instalo na shopify e não há caminho para correção. Mensagem Facebook & Instagram restricted your shop from selling. Complete shop verification in their channel. Preciso de ajuda.

Matcha Crafters

Mar 23, 2025  on Shopify

has been Syncing additional info for quite a while does not, fully sync. been trying to get it to work for a month. info on how to get it fixed has been close to none. try to get of off some one to get this resolved

Matches Seeds

Mar 22, 2025  on Shopify

Not working? No support or help to fix issues "Facebook & Instagram Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them. Learn more". <<< Link shows no issues and there is no more support, no support for products no support for Ads nothing.

Real Timeless Vintage

Mar 22, 2025  on Shopify

This is my third time to try to connect FB & Instagram to my shop until now no success im about to give up on that , and Also delete my Facebook Stupid Account !!

Digicom

Mar 21, 2025  on Shopify

I believe this app is very essential. I’m not really sure whether it has any competitors or not, but I do know that it does its job properly.

BeLeaf Art

Mar 20, 2025  on Shopify

Werkt op zich goed, maar als er een probleem ontstaat dan is het even lastig dit op te lossen door waar je allemaal doorheen moet

Infinite1

Mar 19, 2025  on Shopify

Cannot connect my account. It says, "You don’t have access. This feature isn't available to you yet." So, what good is it to me?

Click One And Done

Mar 19, 2025  on Shopify

Hello, I am confused about why my Instagram and Facebook are under review. It has been like this for quite a while, and I do not understand why. I am unsure how to correct whatever issue you think there is.

LAV AD

Mar 18, 2025  on Shopify

ich bin mir nicht sicher das ich weiß wie das funktioniert und denke sogar darüber nach das ich es abschaffe.

SeedCatalog.com

Mar 16, 2025  on Shopify

Absolutely a horrible experience trying to connect accounts. It constantly tries to add your personal account to your business on Shopify. The Facebook auth and connection process is garbage.

Amazing Mall

Mar 16, 2025  on Shopify

Ich mit damit sehr zufrieden, die Anbindung ist reibungslos und Probleme kann man sofort erkennen und beheben.

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