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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

AREA

Jan 16, 2025  on Shopify

Seems like I am having the same problems as others... Have been waiting for the approval for weeks... The Shopify itself also mentions the developer of the app needs to update the version matches to the newest Shopify version of API which updates every 3 months... If this info is wrong, in any other ways around, please approve my Shopify account syncs with Facebook&Instagram...

All Is Belle

Jan 15, 2025  on Shopify

I don't to leave bad review however I cannot finish connecting Facebook or Tiktok to my shopify store no matter how I try, it always just shows error messages and says unable to connect the accounts. I hope this can be resolved somehow. Thanks for reading

Eeveve

Jan 15, 2025  on Shopify

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

Passport Pantry

Jan 15, 2025  on Shopify

Had a terrible time updating my catalog and connecting my facebook profile such that it has the right "permissions" to be useful. FAQ on Meta sites is bad and Shopify customer service also washes their hands of anything Meta and app related - i.e you're left to fend for yourself.

Taberna Anticae Arelatensis

Jan 12, 2025  on Shopify

Dommage que on ne puisse pas identifier le collaborateurs lors de la programmation des posts. Cela implique de revenir à chaque publication pour les identifier...travail toujours à moitié fait.

MÉRCIO BRÁS

Jan 12, 2025  on Shopify

Como instalei recente o aplicativo, testarei primeiro antes de um feedback. É necessário um teste rigoroso de minha parte para testar a qualidade ou não de um aplicativo.

Veneris & Co Jewelery

Jan 12, 2025  on Shopify

I am really disappointed as my Shopify account cannot show the catalogue in social media, Facebook and Instagram. It is under review for more than 4 weeks and I do not get any support.

Mon Enfant

Jan 10, 2025  on Shopify

No he podido sincrinizar mi pagina con Facebook e instagram, se me ha hecho un proceso muy cimplocado de hacer y con pocas indicaciones de como solucionar si hay algun problema porque al parecer no hay ninguno, pero tampoco me lo autorizan

The Hale Herbalist

Jan 10, 2025  on Shopify

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

Coconut Luxe Naturals

Jan 10, 2025  on Shopify

Instagram has now disabled 2 of my business pages - No reason, They just pulled it down, I have now lost all my income as well as navigating cancer! Instagram is now the last resort for me

summersunstories

Jan 08, 2025  on Shopify

it is not worth the money. If I can not grow organic, there is no deal. Instagram has ugly algorithms that makes it no interesting to pay for adds. Small company owners can not effort $100 per month for zero outcome. Same for FB.

Trust the DJ

Jan 07, 2025  on Shopify

customer service sucks. I can't log into anyhting. I've been trying to reach out and I can't get past just a simple fucking code. why do business on here at all, if you make impossible to solve problems. go fuck yourselves.

Blazed Wear

Jan 07, 2025  on Shopify

Simply doesn't work for me. Cannot add all my products. Cannot add hero image or edit the store in any way. Zero assistance available.

The Starriel

Jan 04, 2025  on Shopify

I would my experience with Instagram has been fine but Facebook does have so many scammers as soon as you post a paid ad. It's horrible. They trick you into thinking that you have violated some terms ,send a link to get into your own account. Too much. But I do find that the ads on Facebook go far across the world.

RUDHE COUTURE

Jan 04, 2025  on Shopify

way to buggy, this app does not even have a decent support. try to contact FB support is a impossible quest. Shops stays (in review) for several months..

Villa Pigna

Jan 02, 2025  on Shopify

è una grande risorsa ma come produttore di vino non è consentito vendere il mio prodotto quindi con estrema amarezza non posso utilizzarlo.

BTeamLiquidations

Dec 31, 2024  on Shopify

It sucks bad I spent 55 minutes on tech help with no resolution. I can not edit or update my shop pages. Ive wasted hours trying to get this to work.

HOTSHOP The Virtual Shop

Dec 30, 2024  on Shopify

Nossa experiência se mostra bem enriquecedora. Para nós tanto o Facebook quanto o Instagram são estáveis e tem trazido mais clientes que o google. Ágilidade, versatilidade, engajamento e abrangência são palavras que descrevem muito bem essas plataformas, pois tem sido fundamentais para nossa exposição.

Tracey Keller Artist

Dec 29, 2024  on Shopify

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.

The Crystal Spirit Guild

Dec 29, 2024  on Shopify

disgusting and no help....I wish I could leave a negative one hundred review. We aren't some lying media corporation, just a mom and pop crystal jewelry company looking to get out products out there.

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