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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,685)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Loja clicco

Mar 04, 2025  on Shopify

Ótimo melhora a experiência com as pessoas, e desenvolve mais a empresa de voces que aceita e traballha junto. e sempre visar o crescimento e facilidade da a gente, peuqenos e grandes empresarios.

Echo & The Bunnymen

Mar 03, 2025  on Shopify

Has been great for years, however recently I am receiving an error message saying 'I have issues that need attention' when I click on the link to check, there are no issues.

Krystelle Lee Cosmetics

Mar 01, 2025  on Shopify

It is crAPP! They need to include debugging tools into their shopify app connection to give better information about what is not allowing catalogs, meta accounts, and other linkages that are necessary to facilitate creating a working store! They don't want you to use your Shopify account, Meta wants you to use their product catalog and derive it all from them. I and many others have been unable to connect our stores for years! With an "S".

Axen Store

Feb 28, 2025  on Shopify

"Parfait pour booster mes ventes et gérer mes publicités facilement !" J'utilise l'application Meta pour Shopify depuis quelques semaines et je suis vraiment impressionné par ses fonctionnalités. La connexion avec Facebook et Instagram se fait facilement, ce qui me permet de gérer toutes mes campagnes publicitaires directement depuis Shopify. Les outils d'optimisation des annonces sont très performants et me permettent de cibler efficacement mes clients. Grâce à cette app, mes ventes ont augmenté et la gestion de mes publicités n’a jamais été aussi simple. Je recommande vivement cette application à tous les propriétaires de boutique Shopify

Tuenne | Technical Outdoor Design

Feb 27, 2025  on Shopify

This app is a glitchy, frustrating mess—just like everything else Meta puts out. Constant bugs, crashes, and an overall terrible user experience. Feels half-baked and poorly maintained. Disappointing.

Infidel Collective

Feb 26, 2025  on Shopify

Meta must be one of the worst businesses you MUST deal with to start a new business - when something goes wrong, it is near impossible to find support and even then I'm 3+ months along and still no resolution. Sad reality is the competition is not much better.

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Feb 26, 2025  on Shopify

2/14/25 - I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support. 2/26/25 - after being passed from one meta support person to the next, they finally got me over to their commerce manager team. I did a screen recording and gave them examples of products that were out of sync and they kept addressing the individual examples i gave them and not the root problem. After calling them out on this, they simply replied asking for another product example. They are completely incompetent. I am replacing this feed with something else. Meta support is pathetic.

OfertMp

Feb 26, 2025  on Shopify

se supone q es buena. pero solo salen errores por todos lados. Me han chapado 2 cuentas antes de siquiera hacer nada. Lamentable

Papagaio Studio

Feb 25, 2025  on Shopify

I find the Meta Business Manager to be quite complicated, so I appreciate that this app makes it easier to set up a shop on Facebook and Instagram. However, I would like to see the app offer an option for creating Shopping Campaigns in just a few simple steps. Additionally, I suggest that the app also includes WhatsApp integration. I’ve been trying to install WhatsApp on my own through Meta Business Manager, but I keep getting error messages. It’s messy and confusing.

Darby Scott

Feb 24, 2025  on Shopify

I have been locked out of my facebook for over a year and there is no live support - I have gone so far as to submit business records facial images for facial recognition and government issued id's. Nothing allows me access to my own account - so I have reached out to my congressmen and women's offices and sent documentation to show how this is effecting my ability to. Meta must do better to support - Shopify should assist as well.

MindGuard Workwear PTY LTD

Feb 21, 2025  on Shopify

Why do @MetaforBusiness @Meta give SMEs awful service despite big profits? Axed APAC high-value program in Covid. Why not offer great service to help us grow and boost your revenue too?

AuraGods

Feb 21, 2025  on Shopify

ich habe die App nach anweisung installiert und wollte mein Facebook verknüpfen wenn ich auf Connect Account klicke es tut sich nichts. ich habe die App deinstalliert und wieder installiert + cache gelöscht, tut sich immer noch nichts. mein shop hat kein Password und mein plan ist Basic support von meta zu erreichen ist wie alsob man in der Wüste verloren ist!

ISHLER STUDIO

Feb 21, 2025  on Shopify

rapide facile lisible, jaime beaucoup les fonctionnalités qu'ils met proposer rien a redire c'est top

saralina

Feb 20, 2025  on Shopify

Bonjour Elles sont très importantes pour les activités de toutes sortes je vais l utiliser plus chaque jour merci beaucoup

Online Plus

Feb 20, 2025  on Shopify

O app Facebook & Instagram é essencial para quem trabalha com marketing digital e e-commerce. A integração com o Shopify facilita a criação de lojas, sincronização de produtos e gerenciamento de anúncios em ambas as plataformas. A interface é intuitiva, mas poderia ser mais otimizada em alguns momentos. No geral, é uma ferramenta poderosa para contribuições de vendas e engajamento.

Jupako

Feb 19, 2025  on Shopify

it is not shopify issue, but lots of bug and missunderstanding from Meta, and their support is bad, lie to me to get stars and good review, but nothing is get sorted.

Pharmacy Garden

Feb 18, 2025  on Shopify

Dear Metas, Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform. I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell. As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

UNIQUELY MALE

Feb 16, 2025  on Shopify

Why do we always have a problem with you about out products. You keep rejecting our product but you allow other companies have there product listed. With their product there is more sexual content and you can make our the models cock. Yet you reject ours for being overly sexual. Poor service on your end Meta.

Tees FromThe 713

Feb 15, 2025  on Shopify

I have been trying to link my shopify store to my facebook for over a year now and I am still having the same problems

Alpha Kenny 1

Feb 15, 2025  on Shopify

Somewhat helpful in terms of data and ads but un-needlessly difficult to create a shop on Facebook and Instagram through this app - I have been waiting for several months for my store in Facebook and Instagram to be approved by their admin.

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