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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

A Dink & a Kiss

Nov 07, 2024  on Shopify

Vivian from support was extremely patient with my questions and very helpful. She answered all of my concerns and got me on my way. Thanks Vivian!

Street Script

Nov 07, 2024  on Shopify

Myra answered all of my questions clearly, and continued to guide me step-by-step for a couple of hours. While I'm sure it must have been frustrating, she was nothing but helpful and kind. I hope to get Myra everytime, as she made my day and helped me abundantly all in one chat. Thank you Myra! Best customer service ever!

Sport Amateur

Nov 06, 2024  on Shopify

I received an order in my Shopify store but the spplier does not exist knowing that I am a beginner with Shopify but thanks to the help of Krystal and the advice he provided me I managed to place my order with another supplier. Really excellent service and good support. thank you Krystal

sometica

Nov 06, 2024  on Shopify

I had been struggling with an email issue on Dsers for a long time, so I finally reached out to customer service. It turned out to be one of the best decisions I made. Luna, the representative who assisted me, was incredibly patient and provided clear, professional guidance. His responses were quick, and he helped me fully understand and resolve the problem. I never expected such outstanding support—Luna and the Dsers team truly exceeded my expectations. I’m deeply grateful for his help and dedication. It was an amazing customer experience!

myloveglobal

Nov 06, 2024  on Shopify

24/7 hour live support is very good i am statisfied with service of dsers and i special thanks to person who help me in just few min

MEMECOCO

Nov 06, 2024  on Shopify

I had the pleasure of working with Chloe from the DSers support team, and I couldn’t be more grateful for her assistance. From start to finish, Chloe was not only knowledgeable but incredibly patient and kind, guiding me through each step with clear and concise instructions. Her professionalism and quick responses made the whole process seamless and stress-free. It’s rare to come across customer service as exceptional as hers, and I truly felt valued as a customer. Thank you, Chloe, for going above and beyond – your support made a real difference, and I look forward to continuing to work with DSers!

Bazar al emirate

Nov 06, 2024  on Shopify

I am very happy!!! Chloe! solve my biggest problem and guide me with proper steps, I am very satisfied with their customer support serivce, Thanks

BIBI

Nov 06, 2024  on Shopify

Je tiens à remercier Chloe pour son aide exceptionnelle ! Elle a fait preuve d’une grande efficacité et d’une patience admirable. Grâce à son soutien, j'ai pu résoudre mon problème rapidement et sans stress. Merci beaucoup, Chloe, pour votre professionnalisme et votre gentillesse !

Um Segundo A Mais

Nov 06, 2024  on Shopify

Depois de um longo trabalho, me ajudando com problemas de um iniciante, foi solucionado o Problema, a Gloria é super atenciosa e com certeza esta no local certo. Estou muito grato a ajuda e a atenção que eu tive.

WorldBoutique.org

Nov 06, 2024  on Shopify

One more happy chat with Sherry, today solving all my problems in a patient and calm way. DSers support is 100% knowledgable, in contract with most of the other support i have met who reply to another question or do not know what they say. i have done multiple chats with dsers and i can say all of them were capable to solve my strange problems and teach me how to do things. thank you team./sherry

Houseethings

Nov 06, 2024  on Shopify

Fui atendida pela colaboradora Gloria, aqual com seu profissionalismo exemplar me sanou todas as dúvidas com total clareza. Com isso poderei dar continuidade ao processo de estruturação da minha loja. Gratidão por terem profissionais desse nivel!

SecretShopNow

Nov 06, 2024  on Shopify

Many thanks to Celia for her help! She responded quickly, answered all my questions patiently and thoroughly, and resolved all my issues. Whether it was product information or after-sales service, she was very professional and attentive, making my shopping experience enjoyable. With such excellent customer support, I feel much more confident shopping here!

Pamaro

Nov 06, 2024  on Shopify

DSERs is really great and uncomplicated and makes the work a lot easier. The support (especially Aimee) is great and was able to help me with my problem within a few minutes, which would probably have taken hours to identify. I can only recommend it

Lingerie-N-Things

Nov 06, 2024  on Shopify

I was helped by Vivian who was very patient and knowledgeable and helped me with a very difficult and confusing issue and made me feel at ease

Shandong Denso Pricision Tools Co.,Ltd.

Nov 06, 2024  on Shopify

Thank you very much Vivian for helping me and explaining the use of the product carefully. The comprehensive introduction allows me to quickly understand whether my needs can be solved. Thank you very much.

Skinavia

Nov 06, 2024  on Shopify

Myra was exceptional with me. She is very responsive and, above all, incredibly kind. She resolved all my issues with great patience and professionalism. What a pleasure it is to interact with someone like her.

My Store

Nov 06, 2024  on Shopify

The explanation provided was really clear and the customer support representative "Olivia" was very patient in stepping through the steps. Overall experience so far with DSer has been positive.

Materiel efficace de cuisine

Nov 06, 2024  on Shopify

J'ai contacté Dsers et l'agent Luna a résolu mon problème grâce à son expertise et sa patience. Je suis très contente.

Unity Marketplace

Nov 06, 2024  on Shopify

Vivian was AMAZING! Such a hug help! I couldn't have done what I needed to do without them! If you even need anyone to help you with anything, request Vivian! They made sure all my questions were answered and that I was all set. Best Customer Service I have ever had!!

Whispers of Grace

Nov 06, 2024  on Shopify

Support was TOP SHELF! Understood my issue right away and walked me through the fix and stayed with me the whole time! Definitely felt like I was the most important customer at that moment! Thank you

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