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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,214)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Wag Wize

Jan 07, 2025  on Shopify

I’ve been using Dsers for my daily order fulfillment, and I couldn’t be happier with the service. The platform is incredibly user-friendly, making it easy to manage and fulfill orders with just a few clicks. The automation features save me a lot of time, and the integration with my store is seamless. Tonight, I had the pleasure of receiving assistance from Esfania, and I have to say, she went above and beyond to provide exceptional customer service. She was incredibly responsive, attentive, and helpful in resolving my issue quickly and professionally. It's rare to find such great support, and Esfania really made my experience with Dsers even better. If you're looking for a reliable fulfillment partner that delivers consistent, top-notch service, I highly recommend Dsers. I’m grateful for their excellent customer service and the way they help streamline my business operations. Thank you, Esfania, and the entire Dsers team! Keep up the great work!

Quantara

Jan 07, 2025  on Shopify

Villanelle was helpful, patient and ensured there was clarity in providing support & resolving my challenge, many thanks!

La Caverne De Chababa

Jan 07, 2025  on Shopify

J'ai eu une personne très agréable du nom de Selena qui a répondu très rapidement et efficacement à mes attentes. Elle m'a montré avec des photo écran comment gérer mon problème, m'a accompagné dans le processus jusqu'au bout.

LMS Bargains

Jan 07, 2025  on Shopify

My experience with Zico was very easy, he handled my question within.inutes of my email, also a second email. Highly recommend his service.This was a very nice surprise of customer service. Thank you Zico.

Royal Kiss

Jan 07, 2025  on Shopify

I had the pleasure of working with Aurora, and I couldn't be more impressed. She was incredibly fast, efficient, and very knowledgeable. She helped me out with exactly what I needed, and her professionalism made the whole experience seamless. Highly recommend her for anyone looking for quick and excellent support!

Naga

Jan 07, 2025  on Shopify

Today I have a problem with linking DSers and AliExpress, Raphael is such a good help. Easy to follow and polite.

Kreative Expressions

Jan 06, 2025  on Shopify

This is my first using customer support and I am happy i reached out. Sandy is so pleasant and patient and got me going really really fast. She relived me of the anxiety i had whenever i opened the app.

Sooth and Diffuse

Jan 06, 2025  on Shopify

Raphael was an awsome help. Solved my problem which is not easy as I'm EVERY slow and new to drop shipping. I really appreciate the help.

Alaya

Jan 06, 2025  on Shopify

Thank you very much for the help .. I really appreciate it .. you’re are the best..

KinGuards

Jan 06, 2025  on Shopify

I needed help with my store, and had lovely support from Rfimp in the online chat section. They helped me step by step with fixing all my problems and made sure that I was back up and running in no time at all.

Homey Casa

Jan 06, 2025  on Shopify

This is my first time using Dser and Zico is the one who helped me complete the task I needed help with. He has very good and fast customer response skills, thanks again

Viamagri

Jan 06, 2025  on Shopify

Hoje precisei muito de ajuda do suporte Dsers, não estava consegindo fazer um pedido na plataforma. Fui atendida pelo "Zico". Muito educadamente me ajudou e consegui realizar meu pedido. O atendimento dele foi rápido e resolveu meu problema. Estou muito agradecida!!

SyncYourHome

Jan 06, 2025  on Shopify

Today, I successfully placed my first dropshipping order using DSeers. I had some uncertainties about how to switch to my company AliExpress account after the order was already registered with my personal account. Aurora from the DSers support team helped me a lot, leading me through all the steps until the successful payment. I received really quick, timely, and helpful assistance - thank you very much!

Mask Queen Nepal

Jan 04, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted by Gloria . The service was amazing! I was really stuck with an issue, but the team guided me through everything step by step and made it so easy to understand. The team was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help. Seriously, great customer service! Thanks again!

Slick Gear Shop

Jan 03, 2025  on Shopify

Krystal was patient and very helpful getting me off the ground and helping me connect my dser to my shopify store. All while helping me fulfill my 1st order. AI or not she was a great help to me and my new store.

Shapewear Now

Jan 03, 2025  on Shopify

Great customer service, they walked me through all my questions and gave accurate answers. Thanks for all your help with my order, I truly appreciate it.

Egohshop

Jan 02, 2025  on Shopify

¡Muy buen servicio!. Me guiaron en todo momento de qué hacer, cómo resolver y estuvieron dándome seguimiento hasta resolver mi problema. Me atendió Krystal, muy amable y atenta. Gracias.

Zentter

Jan 02, 2025  on Shopify

Gostaria de elogiar o excelente atendimento da Fiona. Ela foi clara, ágil e extremamente cordial, resolvendo minhas dúvidas com muita eficiência. Sua atenção e profissionalismo fizeram toda a diferença. Parabéns pela qualidade do serviço!

Merithopia

Jan 02, 2025  on Shopify

Precisei da Central de ajuda e resolveram meu problema com total paciência. A Krystal que me atendeu foi bem resolutiva. Estou satisfeita!

Teddy's Toy Box

Jan 02, 2025  on Shopify

I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!

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