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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,214)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ClickDiverso

Jan 14, 2025  on Shopify

I typically do not provide reviews for customer service, but due to the prompt and efficient response provided by 'Rick', I felt it necessary to commend the DSERS team for their outstanding work. I sincerely appreciate the attention and support offered.

EQ Trend Shop

Jan 14, 2025  on Shopify

So great! The customer service is SUPERB!!!! I had an amazing experience with Sandy! The team was incredibly attentive, friendly, and went above and beyond to address my concerns. They resolved my issue quickly and kept me updated throughout the process, making everything stress-free. It’s rare to find such a dedicated and efficient service these days, and I truly appreciate the effort they put into ensuring customer satisfaction. Highly recommend!

iMuskop

Jan 14, 2025  on Shopify

i spoke to lucky from customers service and she was able to answer all my question and help me get my orders back on track. It took no time and she gave me a lot of information that i needed to know for processing my orders and the best way to complete it.

Mensia Fortis

Jan 14, 2025  on Shopify

Zoe was an amazing help! She went above and beyond to help me with operational tasks in the software!

LE COIN CUISINE

Jan 13, 2025  on Shopify

Excellente application La plate-forme d'aide a été très réactive et a su trouver rapidement et efficacement la solution à mon problème Je recommande vivement l'application Dsers.

FAS.SALES

Jan 13, 2025  on Shopify

This is for Blanca; I want to sincerely thank you for your excellent technical support with the DSer app. your patience, knowledge, and willingness to address my concerns made the entire process much easier and more efficient. Its a pleasure to have someone as professional and dedicated as you. thanks again for your helps!

LAMUJI

Jan 13, 2025  on Shopify

Me contacte recien con ayuda de DSERS y una disposición genial para ayudar. En un ratito me solucionaron el problema, son geniales

Qinzzo

Jan 13, 2025  on Shopify

I needed help with my store and received amazing support from Aimee in the online chat section. She guided me step by step to fix all my issues and ensured my store was back up and running in no time. Thank you for the outstanding assistance!

A Little Online Store

Jan 13, 2025  on Shopify

I contacted DSers support at 8PM tonight, and it was the best customer service I have ever experienced! Vivian from Dsers support team was amazing—she responded faster than I did and resolved my issue so quickly. I wish all platforms were as efficient as Vivian at customer support!

Anchor

Jan 13, 2025  on Shopify

Olivia was fantastic in helping me fulfill an order! She responded quickly, guided me step by step, and made the process so easy. Outstanding customer support—highly recommend this app!

CuisineKatina

Jan 12, 2025  on Shopify

Je suis très satisfaite du service reçu par Élora. Elle a bien compris mon problème et m'aider à le résoudre. Merci Élora!

ParkGuard

Jan 12, 2025  on Shopify

Elora was so kind and very helpful. I am new to the app so I made some mistakes with my order but she helped me fix it. Very great support and service!

DeaL Store

Jan 12, 2025  on Shopify

I had an excellent experience with service . As I was placing my first order, I encountered a few issues, but the representative she was extremely patient and helped me through every detail of the process. Her explanations were clear and thorough, making me feel confident at each step.

UniquellyU

Jan 12, 2025  on Shopify

Raphael is the greatest, walked me through my issues as if it was no problem! Solved all of my issues! Raphael is awesome!

Passionss Boutique

Jan 12, 2025  on Shopify

Gloria was absolutely amazing and helpful with my problem. She gave very detailed instructions on how to fix the problem.

LKstore

Jan 12, 2025  on Shopify

Thank you Lydia for the quick response and explanation of the processes. Excellent and good treatment.

Tasya - The elegance of Asia , delivered to you

Jan 12, 2025  on Shopify

Zico was incredibly quick in resolving the issue—impressive speed and efficiency! I’m very satisfied with the DSers customer service; they’re professional and always helpful. Highly recommended!

Hope252

Jan 12, 2025  on Shopify

I just had a GREAT DSers dropshipping experince with Aimee. The representative was very patient as this is my first transaction on the platform. Not only did Aimee walk me through what needed to take place to get an ordered fulfilled, I was also provided with tutorial and training links to increase my knowledge and utilization of the platform in the future! Aimee is highlt knowledgable and was able to troucleshoot the mapping issues I was having. I appreciate the assistance and dedication to helping me resolve the challenges. All the best Aimee, you're a Customer Experince STAR!

Mama's Bump

Jan 12, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted by Zico . The service was amazing! I was really stuck with an issue, but the team guided me through everything step by step and made it so easy to understand. The team was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help

SmartGearPros.com

Jan 12, 2025  on Shopify

I had the pleasure of working with Selena from DSers, and I can confidently say she went above and beyond to help me with my needs. Her professionalism, patience, and knowledge were outstanding, and she made the entire process seamless. Selena was quick to respond, provided clear guidance, and genuinely cared about resolving my issues efficiently. It's rare to come across such exceptional customer service, and I couldn't be more grateful for her support. Thank you, Selena and DSers, for an amazing experience!

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