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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mentes Curiosas Kids

Nov 13, 2024  on Shopify

Atendimento da Lydia. Muito prestativa. Me respondeu super rápido com ótima didática na explicação. Muito satisfeito com o atendimento dela.

Al-Doha

Nov 13, 2024  on Shopify

Celia is the best, she was very helpful, proposed me solutions and was very quick. I really recommend her.

BlissGuard

Nov 13, 2024  on Shopify

Maria was very helpful and quick to assist me with my problem. Thank you Maria, you're doing a great job.

LAKOZIA KITCHEN

Nov 13, 2024  on Shopify

Review for Sandy I am incredibly grateful for Sandy's outstanding support with Shopify. Her patience, cooperation, and wonderful personality have made a significant difference in my experience. Sandy is truly an amazing and collaborative person, and I appreciate all her hard work and dedication. Thank you, Sandy, for being such a fantastic help!

GooD Online

Nov 13, 2024  on Shopify

Lydia is the best. I sent several emails to inquire about a certain point, but the staff didn't even understand my question, and they didn't answer me what I wanted, only employee Lydia understood the question easily and answered me clearly. I hope that she will always respond to any future inquiry for me. I would like to thank her again

Child-Ease

Nov 13, 2024  on Shopify

Maria have been really easy to work with and really really patient, which I respect very much. I would love to ask Maria over and over again.

Premium Travel

Nov 13, 2024  on Shopify

Sans was super helpful! I had an issue that had been frustrating me for hours and within minutes Sans helped get it resolved. Shout out to you Sans, thank you so much!

Infinite Variety Marketplace

Nov 13, 2024  on Shopify

I recently had the pleasure of being assisted by Rita from DSers' support team, and I couldn't be more satisfied with the experience. She was extremely kind, and attentive. Even though she could not resolve my issue. She pointed me in the right direction to get assistance.

Sefarra

Nov 13, 2024  on Shopify

Had an amazing experience with Raphael on live chat support today! They were super helpful and patient in guiding me through the entire process of shipping products from my website using DSers. They answered all my questions clearly and made sure I understood every step. Really appreciated the quick and friendly assistance – made everything so much easier!

Loja Goduxo

Nov 13, 2024  on Shopify

I was helped by Zico on Dsers chat, and I am very grateful. My problem was solved in an instant, much gratitude to Zico from Singapore. I am using the tool and I am loving the experience.

Adesia

Nov 13, 2024  on Shopify

J'ai été en contact avec Rfimp est tout s'est super bien passé. L'assistance a été rapide et efficace. Merci de l'aide et de la rapidité de traitement !

Deleash LLC

Nov 12, 2024  on Shopify

Aurora was very helpful and made my first experience with DSers customer service a joy. Very impressive!

the Bunny Vixen

Nov 12, 2024  on Shopify

selena was very helpful in helping me step by step with my problem using dsers. She had great customer service and support! I would recommend!

HookedOnBags

Nov 12, 2024  on Shopify

Adele assisted me today. I received very fast and well-describing answers on my questions! People like this really save time and I do not feel lost using the platform. Appreciate it! Thank you a lot!

Ufitify

Nov 12, 2024  on Shopify

Service is very helpful. Haven't started shipping yet but customer service basically holds your hand to resolve any startup issues you encounter!!!! Shout out to Chloe for helping out btw

Kids Safety Gear

Nov 12, 2024  on Shopify

Krystal saved my business today! I had an absolutely amazing experience with the chat support of Krystal! From the moment I reached out, I was met with quick, very friendly, lovely and professional assistance. The response time was incredible—within seconds, she immediately understood my issue.She was knowledgeable and efficient, guiding me step-by-step through the solution, than followed up to ensure that everything was fully resolved. It’s rare to feel this level of care and attention in customer service. I felt truly valued and understood, and my issue was handled with such ease and efficiency that it exceeded my expectations. Thank you for solving my issue stress-free and for going above and beyond!

Adorn & Adore

Nov 12, 2024  on Shopify

super fast response on messenger! I had a problem and they sorted it straight away. Super professional and helpful. The app is easy to use too

Creys Living

Nov 12, 2024  on Shopify

Gostaria de agradecer à Krystal pelo excelente atendimento. Todas as dúvidas que eu tinha, ela conseguiu responder com clareza e paciência. Além disso, mostrou as telas que eu precisava para esclarecer ainda mais minhas questões. Krystal é, sem dúvidas, uma exelente profissional. Muito obrigado, Krystal! Seu atendimento me ajudou bastante.

Autoteile

Nov 12, 2024  on Shopify

Had an issue with trying to change shipping method, Adele was very helpful and walked me through it on their chat. She made it quick and easy !!

Bizarre Fit

Nov 12, 2024  on Shopify

Luna was the helper today! i have some decent sales recently with Ali products, i meant you need to choose the correct ones. but thanks again.

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