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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,739)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Stylish Fetch

Dec 08, 2024  on Shopify

Being new to dropshipping, at times the setup process felt overwhelming for me but Rfimp was extremely helpful in assisting me with resolving my issue.

My Store

Dec 08, 2024  on Shopify

I want to take a moment to share my appreciation for Rfimp from DSers, who provided me with truly exceptional support. Their dedication, expertise, and willingness to go the extra mile made all the difference in my experience. Rfimp was quick to understand my concerns and provided clear, actionable solutions. Their step-by-step guidance was both efficient and easy to follow, helping me navigate through the process with confidence. What really stood out was their approachable and positive attitude—it’s clear they genuinely care about helping customers succeed. Thanks to Rfimp’s support, what could have been a frustrating situation was handled seamlessly and stress-free. I’m incredibly grateful for their professionalism and effort. Thank you, Rfimp, for your outstanding assistance! Your hard work doesn’t go unnoticed, and DSers is fortunate to have someone as skilled and customer-focused as you. Keep up the amazing work!

Confident Community

Dec 08, 2024  on Shopify

Vivian was so lovely and helpful!! If u ever need help DSers makes it very easy to communicate and receive the help u need :) xx

Bazaarpa

Dec 08, 2024  on Shopify

I had a "sold out" product error, and Vivian helped me fix it. She was super helpful and solved my problem. Thanks, Vivian!

LuMatch

Dec 08, 2024  on Shopify

Fantastic platform that makes e-commerce and drop-shipping that much easier. A special thank you to Vivian for all of her help when I encountered a technical issue. She was wonderful!

TheBuyStop

Dec 08, 2024  on Shopify

I had issues with a supplier and had to cancel my orders and place them again. With Vivian's help, I was able to quickly reprocess the orders. Thank you for your assistance and prompt resolution of the issue.

Mystic Owl

Dec 08, 2024  on Shopify

I had troubles with getting orders set up for my TikTok shop and the DSers customer service patiently walked me through every step until I had all my issues resolved. Affordable app and great service! Wow!

Raising Noah Baby Store

Dec 08, 2024  on Shopify

Vivian helped me really fast with the issue I was having with an order. Really happy this was solved!

Back Trend Shop

Dec 08, 2024  on Shopify

Thank you very much for the assistant of Vivian , at the Facebook messenger. She has performed an outstanding professions and also with step by step guide for me to walk through the setting. an App can not be great if they don have a great after service support ! this App is an 5 stared software! with great CS as Vivian

Gelwell

Dec 08, 2024  on Shopify

Easy to use and they are quick to help. Esfania was especially helpful even when I ran into an issue and was able to get me processing my order in minutes!

SAM & NAT Living

Dec 08, 2024  on Shopify

I want to take a moment to express my sincere appreciation for Blanca. As I am very new and I felt quite anxious about the payment procedures when I operated the wrong payment. However, Blance was incredibly helpful. She patiently addressed all my concerns, providing clear explanations that alleviated my worries. I was particularly impressed by their quick response time, which made me feel valued as a customer. Thank you for her outstanding service!

swiftly

Dec 08, 2024  on Shopify

אייייין על השרות שליסמין האדירררה! מענה מהיר , ענייני ומלא רצון טוב לעזור. מאחל לכם עוד אנשי צוות כאלה, תודה יסמין וערב טוב

Glamping Gone Wild Outfitters

Dec 08, 2024  on Shopify

I was able to IM with Wendy today regarding an order I had completely messed up for a customer. I was initially worried that the DSers chat would only be able to help on DSers issues and was releived when Wendy was able to help me across the AliExpress, DSers and Shopify websites. Wendy was quite patient and when I was having another issue arise she was waited for me to solve issue and continue to help with the original order mishap. Very satisfied with the chat option and that issues can be quickly resolved across multiple sites.

CASIFY

Dec 07, 2024  on Shopify

Spoke to Rfimp from the DSers team through Facebook Live Chat and they resolved my issue within minutes. Very satisfied with the efficient service.

Hello Lulabelle

Dec 07, 2024  on Shopify

Excellent support from Rfimp today. Very fast response and was able to answer all of my questions. Very polite and friendly too

NIGHTMARKET

Dec 07, 2024  on Shopify

I've been using the app for a while, haven't had any issues until today. Aimee helped me very quickly and kindly, I was able to get the issue resolved fast. Thanks for your help

NiftyNifts

Dec 07, 2024  on Shopify

My specialist Sandy from DSers customer service was absolutely amazing, she was very patient, thorough, and super helpful. She sent screenshots in a timely manner and resolved my issue within minutes!! She's an asset to DSers, thanks so much!

Vitina

Dec 07, 2024  on Shopify

Sandy's customer service was incredibly helpful in resolving our inquiry about the app. Her support was exceptional and greatly appreciated!

onegunshop

Dec 07, 2024  on Shopify

Raphael was super helpful attentive and response time was impeccable. He was patient and extremely helpful as he navigated me through the dropshipping process. Thanks

ratelier ✧

Dec 07, 2024  on Shopify

thank you to Elora. i was confused about a process in Dsers and contacted them, and she responded with some of the most in-depth customer service i've ever received. amazing service and was very patient, understanding, and friendly. would rate 6 stars if i could!

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