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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Sierra Emporium

Nov 19, 2024  on Shopify

Excellent service. Less than 1 minute wait time. Was served by Raphael who solved my issue within 2 minutes. Very rare, to be able to not only get in contact with customer support, let alone issue solved in under 5 minutes. This is every time. Excellent service.

max2breath

Nov 19, 2024  on Shopify

I recently had the pleasure of getting support from Aurora on the DSers team,! Aurora was incredibly fast, efficient, and effective in addressing my issue. F. Aurora was also very patient, taking the time to explain how the DSers processing. thanks for your help

Yummymummys

Nov 19, 2024  on Shopify

Thank you so much Jeffrey for your patience and professionalism. Your customer service is over the five star rating. I would refer you any day. Spending three hours trying to help one client is not an easy job. I'm glad i choose Dsers if these are the type of employees they got on their team. Thank you again!!!!

BreathaBear

Nov 19, 2024  on Shopify

Vivian was absolutely outstanding, I am new to DSERS and she went out of her way to show me solutions to my questions step by step through messenger, and even offered to do it for me. I do not think I have ever had this great of customer support from any company in my lifetime. I think Vivian should get a raise, If she doesn't get a raise, I am going to buy DSERS when my store blows up and i get the funds and I will give her a raise myself!

San Remo Shops

Nov 19, 2024  on Shopify

"Excellent customer service! Sandy was incredibly helpful and resolved my issue quickly and efficiently. She was a professional, friendly, and made the entire process stress-free. Highly recommend!"

lojalookshopin

Nov 19, 2024  on Shopify

minhas dúvidas foram sanadas com muita paciência e perícia. Obrigado Olívia pelo atendimento objetivo e pela paciência

Star2Go

Nov 19, 2024  on Shopify

Needed support from Dsers and they were very fast. I wasn't expecting such a quick response. Not only to my initial request but also to the follow up questions I had. Maria was amazing in helping me figure out how to proper setup my store.

PetPorch

Nov 19, 2024  on Shopify

Quiero agradecer al equipo de Dsers por tan excelente servicio de atención al cliente y quiero agradecer especialmente a gloria por ayudarme a resolver mis dudas. Gracias

KOA

Nov 19, 2024  on Shopify

Just wanted to say thanks for all your help, Gloria! You've been amazing and really made things easier for me. I appreciate everything you do!

KDD Essence

Nov 19, 2024  on Shopify

I had an amazing experience with Celia from DSers support! She was incredibly patient, knowledgeable, and quick to resolve my issue. Her professionalism and clear communication made the entire process seamless. I truly appreciate her dedication to helping me out, and she went above and beyond to ensure everything was sorted. Thank you, Celia, for your exceptional service!

MASCA Store

Nov 19, 2024  on Shopify

Gostaria de registrar o excelente, paciente, prestativo e didático atendimento que Celia me prestou hoje. Resolvi um problema na interface entre o Dsers e a Aliexpress. E tudo ficou resolvido. Muito obrigado.

Classy Closer Collections

Nov 18, 2024  on Shopify

Rfimp was awesome he stayed online with me until my issue was resolved. Rfimp is absolutely wonderful I was so stressed out about my items showing unavailable but he assured me he would do everything to help me. Thank you Rfimp.

LushKreationz

Nov 18, 2024  on Shopify

I enjoyed chatting with Vivian. She was a big help with identifying problems and using her critical thinking skills to resolve them.

Unicorn Babies

Nov 18, 2024  on Shopify

Very happy with the customer service, Olivia went above and beyond to assist with our quest, besides being very friendly and attentive. 10 out of 10!

Apuras

Nov 18, 2024  on Shopify

Exceptional customer service from Myra! She dedicated at least 30 minutes to patiently helping me resolve a shipping and sourcing issue. I've tried several drop shipping apps, but Dsers stands out as the best. Thank you so much, Myra!

Brauwn

Nov 18, 2024  on Shopify

excellent costomer support from Chrissy the dser suppport team is amazing my problem has beem solve in just a couple of minutes i did almost nothing just explain the problem and she solving really amazing costomer suppport.

ElitWalk

Nov 18, 2024  on Shopify

Chrissy was very helpful and caring, she took care of me for 2 hours, thank you, she solved all my problems

4Paws

Nov 18, 2024  on Shopify

Thanks, Chloe, for all your help and quick response. I feel more confident in launching my online business with the information you have provided. Thank you. Great Customer Service.

My Store

Nov 18, 2024  on Shopify

Luna was amazing! She was extremely patient and took her time to explain in detail. Thank you and I appreciate your support Luna. You are the best

Bluebuyou.com

Nov 18, 2024  on Shopify

Rita was urgent and straight to fixing my questions and concerns. Thanks Rita great service and very easy to do business with you.

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