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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

GARNETT

Nov 16, 2024  on Shopify

It is my first time to use DSers and Maria was very helpful and patient on my concerns, thank you Maria! I wish you will always be my customer support :)

Dazzoria

Nov 16, 2024  on Shopify

I would like to extend my heartfelt thanks to the wonderful customer service representative, Celia, for her incredible assistance and support. She went above and beyond to help me resolve the issue I was facing. Your dedication and exceptional service are truly appreciated, Celia. You really make a difference!

Sophistipetz

Nov 16, 2024  on Shopify

Holly support was top class, she stayed with me and explaining everything and if i had issues she would correct the issues and send screenshot, can not fault the support nor can i fault the app!

Serendipitiii

Nov 16, 2024  on Shopify

I had an excellent experience working with Chloe on Dser! She was incredibly helpful, responsive, and knowledgeable, addressing all my questions quickly and efficiently. Her friendly and professional approach made the process smooth and stress-free. Highly recommend Chloe for top-notch customer service!

My Store

Nov 16, 2024  on Shopify

Customer service was very quick to respond and assistance was provided in record time Thank you, Luna, because of you, I will use this program constantly

Stellar Leds

Nov 16, 2024  on Shopify

I had the pleasure of working with Chloe, and I couldn’t be happier with the service! Chloe was efficient, professional, and incredibly attentive to detail. The process was smooth and quick, exceeding my expectations. I highly recommend Chloe for anyone seeking top-notch service. Thank you so much!

My Store

Nov 16, 2024  on Shopify

dsers provides the best service than the other apps thats why i love dsers customer support they reply very quick

LikeLeey

Nov 15, 2024  on Shopify

Selena was very helpful, it was my first order and she guided me well to fulfil my order although she was very kind and supportive. thank you Selena, Much appreciated.

Kawaii Senta

Nov 15, 2024  on Shopify

Very good and kind customer service by Olivia. I was having questions about roll-back orders and Olivia helped me along the way patiently. Thanks a lot.

Solana Mart Online Shopping

Nov 15, 2024  on Shopify

Thanks to Selena today on live messenger chat, we got the 'standard rates' set up properly to what we wanted. NOW we will do the fun part and start importing trending products using Dsers to our store. Thanks Dsers!

Mementobe

Nov 15, 2024  on Shopify

Good morning. I was desperately in need of help fulfilling an order as I'm fairly new to this game. I was following the lesson with my company and things weren't working for me. A chat appeared in DSers and I connected with AURORA. OMG! What a Godsend! She was so patient and when I was confused or lost she showed me screenshot with direction to get me back on track. I was a previous system trainer with EPIC and she met all the professional training points and more! You have a winner in AURORA. Thanks for the Chat option on a Saturday morning! Anne Rossi

Prestige helmets

Nov 15, 2024  on Shopify

I highly recommend Dsers to any dropshipper! It’s packed with all the features you need to run your business smoothly, and even beginners like me can learn everything from scratch. Special thanks to Chloe from customer support—she was fantastic, guiding me step by step through everything. The app is super user-friendly, the features are amazing, and the support team is so friendly. It’s been an incredible experience so far!

Arayzen

Nov 15, 2024  on Shopify

I had several questions about my order, and Luna provided outstanding customer service. She answered all my inquiries promptly and resolved every concern I had with patience and professionalism. I truly appreciate her amazing support. Highly recommend reaching out to Luna if you need assistance!

Floatanic

Nov 15, 2024  on Shopify

Luna was super helpful and immediately solved a couple of technical issues I was facing with my account. Really great customer support by DSer!

InspireIR Shop

Nov 15, 2024  on Shopify

I would recommend Dsers to any dropshipper as they have all the essential and more features to run the business , even i beginner can easily have help support. I talked to Chrissy and the agent was very helpful and was able to solved my issue.

Viva Linear

Nov 14, 2024  on Shopify

Fui muito bem atendido pela Zina, me ajudou em todos os detalhes e de modo rápido. Obrigado pela ajuda nota 10

Clairavia.

Nov 14, 2024  on Shopify

I've just had to contact the support, the assistance is excellent and highly responsive, providing detailed and clear explanations for every step.

RETRO GAMING®

Nov 14, 2024  on Shopify

Tuve un problema de sincronización con mis productos de shopify y Dsers, y Wendy me ayudó de manera rápida y efectiva, en menos de 15 minutos ya estaba solucionado, sin ella habría sido muy complicado. Muy agradecida por su ayuda.

Duvall Curiosities LLC

Nov 14, 2024  on Shopify

The representative was very helpful in getting my order placed from my Shopify store to DSers. They gave specific directions and additional resources. They stayed with me through the whole process and was very patient and respectful.

My Store

Nov 14, 2024  on Shopify

Very good experience so far with DSERs, great customer support, specifically ZICO is the Rockstar from DSERs team, he helped me twice

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