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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

All You Wear

Nov 10, 2024  on Shopify

Rin solved the problem and helped me fully understand the issue and how it happened. Very respectful and patient in helping me, Thank you so much.

Gents Stylish

Nov 10, 2024  on Shopify

Very good app and very good help center especially from Rin! The support was very good and everything was easily understood after his help!

Gayolia

Nov 10, 2024  on Shopify

The respond was very fast. Kristal from the help center is very kind and helpful. She did her best to help me, was very patient and I really appreciate her efforts .Thank you.

Damara Brand

Nov 10, 2024  on Shopify

I had a call with Raphael from the DSers team, and they were extremely helpful! I had numerous questions, and despite the high volume of calls and inquiries, he took the time to address each one with great patience. Thank you, Raphael, for all your help. With your support, I feel much more confident about launching my store.

Nianda

Nov 10, 2024  on Shopify

@ Raphael - Wir hatten heute größere Probleme mit Dsers als Anfänger. Haben den ganzen Tag nach dem Fehler und den Möglichkeiten gesucht, alles hinzubekommen. Ohne Erfolg. Bis wir mit Raphael angefangen haben zu kommunizieren. Raphael hat uns nicht nur mit dem Fehler perfekt geholfen, sondern darüber hinaus noch unseren Dsers Server mit dem Lieferanten und Shopify perfekt verbunden und uns alles erklärt und gezeigt. Wir sind sehr froh, dass wir Raphael erwischt haben, sonst würden wir jetzt nach Stunden noch daran hängen. Vielen lieben Dank Raphael. Und natürlich Dsers Team für die Hilfe. Viele Grüße. Team Nianda

Little Pretty Paws

Nov 10, 2024  on Shopify

Rin, was a great help to me today. I had an issue with my orders syncing up from Aliexpress to DSer to Shopify. Rin had me synced up in a matter of minutes. I wish had reached out sooner it would have saved me a lot of time!

Plein Air 5 Étoiles

Nov 10, 2024  on Shopify

Merci beaucoup, tellement efficace et rapide, en plus de bien comprendre la problématique! Merci infiniment :)

Authentic Vibes

Nov 10, 2024  on Shopify

Best app ever best customers service. Gloria helped me with just one minute! really appreciate everything

SonnaRest

Nov 10, 2024  on Shopify

Very easy to use. I had an issue I needed resolved and the representative broke down the explanation so clearly. Thank you, Maria.

Wantrol

Nov 09, 2024  on Shopify

I had a fantastic experience with Chloe from the DSers customer service team. I ran into a problem with some order in my store, and she really went the extra mile to help me sort it out quickly and smoothly. Thank you very much!

Shop With Owl

Nov 09, 2024  on Shopify

I had a fantastic experience! The service was exceptional, and Olivia was friendly and helpful. I truly appreciate the attention to detail and the effort put into making my visit enjoyable. Highly recommend to anyone looking for a great experience!

First Deco

Nov 09, 2024  on Shopify

I am very satisfied with the support I received from Sandy. My issue was resolved very quickly, and she was very helpful. I truly appreciate her assistance. It was really a great customer service experience. Thank you!

atouch

Nov 09, 2024  on Shopify

Love the app! And the customer service is incredible! Very quick and easy when needed. Highly recommend.

Pantouflards

Nov 09, 2024  on Shopify

J'ai toujours des réponses et j'arrive toujours à me faire comprendre malgré la barrière de la langue. Cela dit, il faut un peu de patience.

My Baby Dog

Nov 09, 2024  on Shopify

DSers est une super application qui nous aide et facilite grandement notre quotidien. Malgré quelques difficultés d'utilisation car je suis novice, Raphael de l'équipe DSers m'a beaucoup aidé, il est au top réactif, rapide et très sympathique, une super prise en main de mes problème. J'apprécie beaucoup ! Merci pour tout Raphael

Nyaabs

Nov 09, 2024  on Shopify

the support is doing is fast response and everything in details to your understanding for explanation i have understand the their system work

Kavelen

Nov 09, 2024  on Shopify

Raphael was super fast support and helped me resolve my question within 20 minutes. Appreciate the speed

BUNz

Nov 09, 2024  on Shopify

تطبيق جميل جدا والدعم الفني ما قصر معي صراحة علطول ردو وجاوبو على كل الاستفسارات ما اخذت وقت

StyleSymbols

Nov 09, 2024  on Shopify

Excelente aplicacion, para mi es la mejor valorada y cumple con todas las expectativas del dropshiping

Wag Swag

Nov 09, 2024  on Shopify

Adele was amazing and responsive when I needed support. She helped me sort out my issue very quickly and kindly with screenshots to explain the process. Thank you Adele!

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