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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

BreatheMax

Nov 09, 2024  on Shopify

10/10 customer service and service of the software in general. Chloe was so helpful and kind, solved all my problems and was extremely quick to reply. DSers is a must have for everyone, amazing quality of service and the customer service is 10/10. Special thanks to Chloe, made everything so much easier..

Home Needs Haven

Nov 09, 2024  on Shopify

I had an issue with confirming a shipping order and Vivian at Dsers really helped calm me down. She reviewed what I was having trouble with and patiently explained what needed to be done. She then went in and addressed my issue, and it was resolved in no time. Vivian is the best!!

Mighty Valor

Nov 09, 2024  on Shopify

I've never used the Dsers app before and ran into an issue. I contacted support and Olivia was great! Through the frustration of setting up my store, she was very helpful and kind. She helped me solve the problem! Thank you!

Maximus Team Sales

Nov 09, 2024  on Shopify

I had an excellent experience with Vivian from DSers support. They provided outstanding customer service, patiently listened to my issue, and resolved it efficiently. I’m very impressed with their professionalism and quick response time. Highly recommend DSers support – they went above and beyond to help me.

Neeliyah-Shop

Nov 09, 2024  on Shopify

Aurora, Thanks a lot for your patience and for guiding me through the first steps on Dsers. Your explanations and your screenshots helped me a lot. Thanks

Tudo Ofertas

Nov 09, 2024  on Shopify

esta é uma recomendação a respeito do atendimento da VIVIAN relacionado com a minha dúvida. ela foi muito gentil, pacienciosa, e me deu uma única resposta acertando o problema totalmente, acertou "na mosca". nota 10 pra ela . fico muito satisfeito que tenhamos pessoas assim como ela no atendimento. Parabéns VIVIAN. bom inicio de semana pra voce.

SeyarSalehi

Nov 08, 2024  on Shopify

I recently had the pleasure of interacting with dear Wendy customer service team, and I must say, they exceeded my expectations in every way. From the moment I reached out, the response was prompt, professional, and genuinely friendly. My representative listened carefully to my concerns, provided clear solutions, and made me feel valued as a customer. What really stood out was their dedication to making sure I was satisfied. They followed up to ensure everything was resolved to my satisfaction, and even offered additional assistance if needed. It’s rare to experience this level of service nowadays, and I truly appreciate the time and effort they put into making sure I had a positive experience. Thanks to Wendy, I feel confident in recommending their services to anyone looking for quality and reliability. Keep up the excellent work!"

LoveBriks

Nov 08, 2024  on Shopify

I am satisfied. Great app, excellent 24/7 support and competent service - with compliments to Wendy :). I heartily recommend.

Yahav's home lighting

Nov 08, 2024  on Shopify

I am a new customer. I received exceptional service. Fast and professional in dealing with a problem that arose with the supplier. Thank you very much!

Zealistic

Nov 08, 2024  on Shopify

I've been using the DSers app for a while now, and it has completely transformed the way I manage my dropshipping business. The interface is user-friendly, and the app makes it so easy to find reliable suppliers, import products, and manage orders. Customer support is fantastic to, they’re always quick to help with any questions. Overall, DSers has made my business smoother and faster than I ever expected!

MavenLicious

Nov 08, 2024  on Shopify

had an exceptional experience with DSers! Their team is incredibly prompt, always ready to help, and they respond immediately to any inquiries. I had an issue that needed urgent attention, and Zico from their support team stepped in and resolved it seamlessly. The level of professionalism and dedication is impressive, making my experience stress-free. Highly recommended for anyone looking for reliable and responsive support. Thank you, DSers and Zico, for outstanding service!

Kysei

Nov 08, 2024  on Shopify

Rfimp was amazing. I was so worried about my issue on DSers and he provided help so fast and so effectively. I appreciate this kind of high-quality service. Thanks very much !

captivatingconversationsstarters

Nov 08, 2024  on Shopify

The customer support is really great. I had the pleasure of having Neva help me with an issue, and literally two minutes into the chat, she helped me figure it out!

My Store

Nov 08, 2024  on Shopify

I recently had the pleasure of getting support from Rfimp on the DSers team. i recommend Rfimp, i can not be more satisfied than that. Rfimp is one of the best.

Maut Chic

Nov 08, 2024  on Shopify

I would recommend Dsers to any dropshipper as they have all the essential and more features to run the business , thanks Wendy for your help!!! You are wonderfull!!

Fringe Unhinged

Nov 08, 2024  on Shopify

I haven't had an order yet so I can't comment on that, but the customer service is 10/10 - I reached out via facebook messenger, got connected to a real person right away! Rfimp not only answered my questions but he also provided me with screenshots of exactly what to do, and he was a pleasure to talk to. I am not great with technology, so having support like this makes me way more comfortable moving forward! Thanks Rfimp!

Cstar

Nov 08, 2024  on Shopify

I needed help and fast. Because I never know what I'm doing here. I reached out to chat and after a brief wait I got Selena and she saved me fast. She was polite and lovely. My issue was fixed immediately and it was definitely my fault but she was confident and got me through it!

Veloura

Nov 08, 2024  on Shopify

Vivian!I am glad that you guided me well so I got my first order thank you so much for help me out

EssencePet

Nov 08, 2024  on Shopify

The support team got back to me incredibly fast, and it was easily the quickest customer service I’ve ever had! Their responses were accurate and super helpful too. Thank you, Esfania!

TMEZE

Nov 08, 2024  on Shopify

Villanelle’s support has been outstanding! She showed incredible patience, always ready to provide thoughtful guidance and a wealth of valuable resources. Her positive attitude and dedication made every interaction uplifting, guiding the customer toward achievable tasks and making the process enjoyable. Villanelle’s cheerful and encouraging presence truly inspired me, and I am sure she is an irreplaceable asset to her team.

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