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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,739)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Maison du Tablier

Nov 27, 2024  on Shopify

Olivia provide us the best customer service, very pro and fast service, everything was perfect! 5 stars

AstraWonder

Nov 27, 2024  on Shopify

I am very glad to work with this application, and the support team is very comfort and fast. I'll def recommend this application for the newest dropshippers! Thanks, team!

Curbside Matters

Nov 27, 2024  on Shopify

I was confused on the how to get the shipping prices. Aurora was very helpful and shared screenshots so that I can easily identify on how to get the pricing.

My Store

Nov 27, 2024  on Shopify

I recently had the pleasure of working with Vivian on resolving an issue, and I am beyond impressed with her support. From the very beginning, Vivian displayed exceptional professionalism, patience, and expertise. She took the time to thoroughly understand my concerns, asking detailed and thoughtful questions to ensure she fully grasped the situation. What stood out most was her clear and friendly communication. She explained each step of the process in a way that was easy to follow, and she always kept me informed about what to expect next. Her proactive approach and willingness to go the extra mile made a challenging situation so much easier to navigate. Vivian not only resolved my issue quickly but also provided valuable insights and recommendations that will help prevent similar issues in the future. Her dedication to excellence and genuine care for customers is truly remarkable. I can't thank Vivian enough for her outstanding support. She's a shining example of what customer service should be, and I feel lucky to have had her assistance. If I could give her more than five stars, I would!

Milanni Fashion

Nov 27, 2024  on Shopify

Such A great experience with the fastest Customer Services by Vivian. I got a problem related Dsers and Vivian solved it very quickly in less then 2 Minutes . Thank You Vivian

My Shop Saver

Nov 27, 2024  on Shopify

I was having difficulty mapping the new products, but the specialist was very helpful, sorted the issue, and showed me what to do if I have the same issue. Thank you

Wildiscoveries

Nov 27, 2024  on Shopify

Reached out for help today, to understand why products were showing out of stock, Support Staff Rin, was extremely helpful, identifying the problem (mapping issue) and then providing a step by step guide to resolve. In addition helped with other queries, again sending a video to assist me. Really appreciate the help, instead of sending instructions where I'd likely have got lost. Thank you

YOURVANS

Nov 27, 2024  on Shopify

Ausgezeichneter Service von Sandy, sie hat mir sofort weiter geholfen und konnte mir bei allen Problemen helfen.

Shoe Fetish, LLC

Nov 27, 2024  on Shopify

Rin, my Customer Service Rep, was fantastic! DSers offers 24/7 live support to help you navigate the learning curve and tackle the technical details with ease. The platform needs UX improvements but over all Great service.

Exfoly

Nov 27, 2024  on Shopify

Everything was clear. i had difficulties with my order but was explained to me very clearly and with patience

Biżuteria Świata

Nov 27, 2024  on Shopify

the application itself is clear and makes work very easy. And the DSers service is very helpful and nice. Lena was very nice and answered all my questions

SOULSCAPE

Nov 27, 2024  on Shopify

Elora was professional and patient with me while I solved my issues. What a wonderful person to be able to stay so calm and help me. Awesome!

Professional Jay

Nov 27, 2024  on Shopify

Elora was Amazing staff member. she helped me out as soon as i asked for it and was polite. I would enthusiastically recommend for anyone else.

My Store

Nov 27, 2024  on Shopify

Excellent service! The agent promptly resolved my issue within 5 minutes and maintained clear and professional communication throughout. Highly efficient and customer-focused. Thank you for the great support!

Yours Truly

Nov 27, 2024  on Shopify

Sandy is the best! I immediately got a response and solution, I warmly recommend everyone to reach out as they will be properly assisted. thank you Sandy, you are gold! <3

Happy Buy !!!

Nov 27, 2024  on Shopify

Exceptional Support When I Needed It Most! I am incredibly grateful for the outstanding support I received from Sandy When I reached out for help, I was met with patience, understanding, and professionalism. took the time to listen to my concerns and provided clear guidance that made a significant difference. Sandy went above and beyond to ensure I felt supported throughout the process. not only addressed my immediate issues but also provided valuable insights that will help me in the future. I highly recommend Sandy to anyone in need of assistance. It's comforting to know there are people like him who genuinely care and are willing to help. Thank you once again for your exceptional support!

Variety Trade Source

Nov 27, 2024  on Shopify

Excellent Service. Just getting started with this platform but it seems very effective. I have been Dropshipping for a number of years now and this platform seems to have all the basis covered. Zoe has been extremely helpful

GitGlam

Nov 26, 2024  on Shopify

Outstanding Service and Performance – Teresa is an Absolute Gem! I had the pleasure of working with Teresa from Dsers, and I am absolutely blown away by her exceptional service and performance. From the very beginning, Teresa demonstrated an unparalleled level of professionalism, expertise, and dedication that truly exceeded my expectations. Teresa was incredibly responsive to all my inquiries, providing clear and concise explanations for every question I had. She effortlessly guided me through the platform, offering insightful tips and solutions that made my experience with Dsers so much easier. Whether it was optimizing product syncing, managing my orders, or troubleshooting any issues, Teresa handled everything with efficiency and a positive attitude that made it all seem effortless. What really sets Teresa apart is her genuine care and commitment to ensuring I was fully satisfied with the process. She was proactive in offering helpful suggestions and consistently checked in to make sure everything was running smoothly on my end. Her communication was always timely, courteous, and above all, effective. I never felt like I was left in the dark – Teresa always made sure I was fully informed and confident in every step. It’s rare to encounter someone so dedicated and knowledgeable, and Teresa’s passion for her work is evident in every interaction. She’s not just a fantastic professional; she’s a true asset to the Dsers team. Her exceptional service, paired with her friendly and approachable demeanor, made working with her an absolute pleasure. I’m incredibly grateful for the support and guidance Teresa has provided, and I look forward to continuing to work with her in the future. If you're fortunate enough to work with Teresa, you’re in excellent hands – she’s truly the best!

Heat Mate Pro

Nov 26, 2024  on Shopify

esfania was easy to talk to and answered all my questions. took me through the process using screen shots and was very helpful. thankyou

LAPANIA

Nov 26, 2024  on Shopify

I had the pleasure of receiving support from Lucy on the DSers team, and I can't recommend her enough! She was incredibly efficient, patient, and knowledgeable throughout the process. Lucy guided me step-by-step and ensured that all my concerns were addressed thoroughly. Her professionalism and friendly demeanor made the experience seamless and stress-free. Thank you, Lucy, for your outstanding assistance!"

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