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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ModernSaga

Nov 08, 2024  on Shopify

Villanelle's, response time was very fast, the agent was very knowledgeable, polite and understood the issue patiently. Villanelle provided screenshots and help me to clear my issues swiftly. 5 stars for quick, knowledgeable and polite service.

The Collective Craze

Nov 08, 2024  on Shopify

This app is phenomenal and everyone that works there has been super helpful with any issues I have. Zoe has been especially helpful with everything I need and has been so nice in all of her responses. :)

trendione

Nov 08, 2024  on Shopify

Selena from DSers Support team was great, she answered really quick and solved my issue in a flash, 5 Stars.

PAMO

Nov 08, 2024  on Shopify

I want to take a moment to express my gratitude for the incredible support I received from Vivian on the DSers team. She was absolutely amazing in helping me with all of my issues. Vivian addressed every problem I had and left no questions unanswered. Her friendliness and willingness to assist were truly outstanding. I couldn’t have asked for better support!

TalkiFy

Nov 08, 2024  on Shopify

Şans Thank you very much, you helped me and the service was really excellent. I will use it a lot in my work. Thank you, wonderful application and excellent service.

KuddleSocks

Nov 07, 2024  on Shopify

Contacted DSers after I had an issue with one of my suppliers not having something in stock for a customer... their live chat agent was able to handle the situation in minutes and I had no issues. EXTREMLELY SATISFIED!

KK FASHION PLACE

Nov 07, 2024  on Shopify

Sandy was quickly, concise yet thorough!! I appreciate her answers that got right to the source of my questions and screenshots to direct me with no confusion. Sandy you are a credit to Dsers. Thanks.

Yvonne’s Unique Gifts

Nov 07, 2024  on Shopify

I would recommend this app to anybody who needs help. Lydia help me professionally, very knowledgable and courteous.

TheFrenchCare

Nov 07, 2024  on Shopify

Celia au support est franchement parfaite merci beaucoup, efficace et juste parfaite, a réglé un problème que j'avais depuis 2 jours en 5 min.

Kolibri Kinder

Nov 07, 2024  on Shopify

Lydia has helped me quickly with a problem that I couldn't solve within 2 hours. Thank you very much Lydia! I'm prone to ask again for help.

Maiki & Co.

Nov 07, 2024  on Shopify

Great customer service!! The representative (Celia) responded very quickly and handled my issue very professionally and solved it within minutes. Thank you team!

Flenum

Nov 07, 2024  on Shopify

RFIMP exceeded all my expectations! The service was top-notch, and they went above and beyond to ensure everything was perfect. They were professional, responsive, and attentive to every detail. I couldn’t be happier with the outcome, and I highly recommend RFIMP for anyone seeking exceptional quality and a seamless experience. Thank you for the fantastic service!

Diva's Shop

Nov 07, 2024  on Shopify

Hi Sans from DSers was very helpful. He explained the entire process to me and answered other questions I had. Great job!

Velora

Nov 07, 2024  on Shopify

The support team is great; Sandy, specifically, was excellent! I was having trouble fulfilling an order, and she helped me. She walked me through everything step-by-step, answered all my questions, and made sure everything was set up perfectly. Thanks to her, I got my order sorted out without issues. Super grateful for her support, it made things so much easier!

ZhimatangDiy

Nov 07, 2024  on Shopify

I am really surprised to get Mr. Sans' quick reply to my e-mail this morning and his answered my questions very friendly, professionally, which makes me very happy. I personally I do not think I can find a better one than DEser to cooperate with. I will share more with pleasure after our delivery is finished soon. Thank you again Sans!

Sexy Nails By Yeny

Nov 07, 2024  on Shopify

RAPHAEL, SUPER AMABLE HONESTO PACIENTE,ES UNA PERSONA MUY inteligente Y PROFESIONAL MUCHAS GRACIAS X TU GRAN AYUDA.

Gear Xscape | Adventure Awaits

Nov 07, 2024  on Shopify

I was having an issue finding a supplier for a product, Sandy went above and beyond to help me. She not only found me a seconday supplier, but she also added it and set it up for me.

Dream Market Point

Nov 07, 2024  on Shopify

El servicio al cliente fue muy bueno. En el Chat me atendió Rin y fue amable, rápido y preciso solucionando mis inquietudes.

KallaTech

Nov 07, 2024  on Shopify

Great app for drop shipping and customer service is lightning fast so great for anyone dipping their toes into drop shipping. I enjoyed my conversation with Rfimp he helped me with my issues.

furrnish

Nov 07, 2024  on Shopify

I had issues with orders syncing to my AliExpress account for payment/fulfilment and reached out to customer service shat. Vivian answered almost immediately and has patiently guided me through, as well as troubleshooting on her end - 64 minutes later and we're working again perfectly!! Super happy with the service, and although I was nervous at first, she's put my mind at ease. Big big thank you and five stars to Vivian!

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