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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

TECHMEMONEY

Nov 03, 2024  on Shopify

Vivian was amazing with her service. She was able to help figure out the issue and fix it. Thank you for your service

Amazingrace

Nov 03, 2024  on Shopify

I have just started today, and I am already very delighted about the future. I've read the guide, and it explained a lot. I would like to mention that Vivian was very helpful on Messenger today with my questions about pricing. Her help made me believe in Dsers more than ever. Thanks for the wonderful teamwork in putting all these together. Heaven sent I believe.

haeyaert

Nov 03, 2024  on Shopify

I had a problem with my shop, and they managed to solve my problem in a second, they are really very competent, very serious and very professional, thank you again for your assistance.

MTLondon

Nov 03, 2024  on Shopify

I recently had the pleasure of getting support from Villanelle on the DSers team, and I can't recommend Villanelle enough! Villanelle was incredibly fast, efficient, and effective in addressing my issue. From the moment I reached out, Villanelle was attentive and made sure to understand my concerns thoroughly. Villanelle was also very patient, taking the time to explain how the DSers processing system works, which really helped me grasp everything better. What impressed me the most was how Villanelle made the entire process feel seamless and stress-free. My problem was solved in no time, and I truly appreciate the excellent service! If you ever need support, I highly suggest reaching out to Villanelle; you won't be disappointed!

Kitties Kiosk Co.

Nov 02, 2024  on Shopify

I tried AutoDS and I was SO frustrated with how their tools did not work—AND I was only on their trial: imagine that! LOL. But thanks to that I was able to find DSers and so far so GOOD! Customer service seems to be GREAT but it is only my first time contacting them YET I have a GREAT feeling about all of this: many thanks guys! I want to thank Wendy and Emily for helping me today.

Zenbeak

Nov 02, 2024  on Shopify

Very good, Thank you so much for the help, very fast, help me step by step, was there to help to proceed my first order, I recommande

Ball Revolution

Nov 02, 2024  on Shopify

Ho recentemente avuto il piacere di lavorare con Zina di Dsers e non potrei essere più impressionato dal suo aiuto. Fin dal momento in cui ho contattato il servizio per ricevere assistenza con l'evasione del mio ordine, Zina è stata incredibilmente reattiva e competente. Mi ha guidato attraverso l'intero processo, rispondendo a tutte le mie domande con pazienza e chiarezza. La professionalità e la dedizione di Zina al servizio clienti si sono davvero distinte. Ha fatto di tutto per garantire che il mio ordine fosse elaborato senza intoppi, e il suo atteggiamento positivo ha reso l'esperienza piacevole. Mi sono sentito supportato e valorizzato come cliente, il che è raro al giorno d'oggi. Grazie agli sforzi di Zina, il mio ordine è stato completato senza problemi e non potrei essere più felice del risultato. Se mai avrete bisogno di assistenza con Dsers, vi consiglio vivamente di contattare Zina: è davvero una risorsa preziosa!

Chillmate

Nov 02, 2024  on Shopify

Great service with everything integrated seamlessly. Needed assistance and vivian on live chat was great! Definitely recommend.

Confort automobile

Nov 02, 2024  on Shopify

j'etais bloque dans mon travail et ma demande d'assistance sur Dsers a eu une solution satisfaisante grace a la disponibilite et a la reactivite de VIVIAN.je suis satisfais de son service pour sa promptitude sa patience je lui donnes 5 etoiles

Cressencee

Nov 02, 2024  on Shopify

Vivian from DSers Support team was great, she answered really quick and solved my issue in a flash, 5 Stars

MIMI’S SHOPE

Nov 02, 2024  on Shopify

I want to thank Selene for her quick and effective help, she helped me quickly set up everything. I will use the program.

duloho

Nov 02, 2024  on Shopify

I had an exceptional experience with Rin from Dser! She went above and beyond to help me resolve my issue promptly and professionally. Her patience and attention to detail made the whole process smooth and stress-free. Rin’s dedication to customer service truly stands out, and I’m grateful for her assistance. Highly recommend Dser for their excellent support team!

hellorecoverygirl

Nov 02, 2024  on Shopify

“I had the pleasure of chatting with AL at DSers, and let me tell you, this professional is like a walking encyclopedia of drop shipping! Not only is AL incredibly knowledgeable—seriously, I think he might have a PhD in 'How to Make Money While Wearing Pajamas'—but he was also polite enough to answer my million questions without rolling his eyes (at least not audibly). If you need help, don’t hesitate—just be prepared to be amazed and maybe take notes!”

Prestosina shop

Nov 01, 2024  on Shopify

He contactado sólo una vez y varios miembros del equipo, estuvieron pendientes de mi caso respondiéndome con capturas de pantalla paso a paso y todo muy detallado y facil. Ha sido muy util. Gracias!

MR.EWORLD

Nov 01, 2024  on Shopify

I had a fantastic experience! They quickly identified the issue I was facing and walked me through the steps to solve it without making me feel rushed. They were patient and knowledgeable, answering all my questions clearly. I'm very impressed with how efficiently they handled my case and resolved it on the first go!

Phitness Pro Ltd

Nov 01, 2024  on Shopify

I had a problem with making payment, Chloe made is so easy to sort. She helped me to understand what the issues where and helped me to get through them step by step, she was amazing

Qisoro

Nov 01, 2024  on Shopify

I am satisfied with the customer service. I had a problem connecting to my account and I contacted the team for this and Zina from the Dsers team took my request specially and helped me solve this problem. She was attentive and courteous. She even sent me screenshots of the actions I should take to solve my problem. It only took me 5 minutes. I recommend her.

Study Hall Online Emporium, LLC

Nov 01, 2024  on Shopify

Vivian was prompt in helping me with my online issue with getting a product pushed through that had stalled during the process. She was very knowledgeable and understanding of my problem, and fixed it right away. I would recommend her to others that need help with their online store needs.

Hankay

Nov 01, 2024  on Shopify

Olivia was very attentive and quickly resolved my problem that I was facing thanks to her, my platform is now working correctly, I thank her

SmartHomeFinder.com

Nov 01, 2024  on Shopify

This app is awful. They use AliExpress and the sellers on there on not to be trusted. Just seems like a giant scam.

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