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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,739)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Ma boutique

Nov 20, 2024  on Shopify

Je tiens à remercier sincèrement Vivian pour son aide précieuse. Sa patience, sa gentillesse et son soutien incroyable m'ont vraiment facilité les choses. Si j'avais le choix, je choisirais de passer que part lui milles merci je met 10 ètoiles

myHelestia

Nov 20, 2024  on Shopify

Selena was very helpful, she walk me through my problem and was never shy to provide great answers when I asked something.

The Case Factory

Nov 20, 2024  on Shopify

I got a store connection issue, and CS Sandy from DSers team solved it for me immediately when I contacted them. Dsers are very responsive. Highly recommended for dropshippers :)

Home Diffuse

Nov 20, 2024  on Shopify

The assistance was wonderful and careful. We went through the problem together, and we got a solution to the problem I was facing. The service provided was excellent. I appreciate.

3IXIE

Nov 20, 2024  on Shopify

Had help from Wendy troubleshooting an issue with my account. She sorted it over three emails and all within the hour. Cannot fault her service. Thanks Wendy

JADE EMPOWERWEAR

Nov 20, 2024  on Shopify

Thank you Rfimp You were to the point, polite and oh so knowledgeable. You are an asset to your company. I appreciate you. Thank you for the information and I hope you have a great day and and if you celebrate......Happy Thanksgivings.

Miter shop

Nov 20, 2024  on Shopify

I want to thank the tech support team, who respond instantly, solve the problem with great quality and speed! In 5 minutes, they fixed an issue that I couldn't even find on Google myself. Thank you, Wendy, for the excellent work!

ShopTNT

Nov 20, 2024  on Shopify

Rifimp was incredibly helpful! They provided quick, clear solutions and went above and beyond to ensure everything was seamless. Highly recommend their outstanding support!

Mystic Soul Jewelry

Nov 20, 2024  on Shopify

I’ve used this app on & off for a while now. It’s easy to use & synch inventory. Jeffery was especially helpful when I messed up my account. Even answered in the middle of the night within minutes & got me working again. Excellent customer service

AURAFYE

Nov 20, 2024  on Shopify

Very good response on Messenger Chat. Seemed very helpful and forward thinking. Good to do business with!

Everyday Slides

Nov 20, 2024  on Shopify

Zico, in customer service was awesome. He really helped me fast and straight to the point. Thank you

Mein Shop

Nov 20, 2024  on Shopify

I had a great experience with DSers, especially with Wendy from the support team. She was extremely helpful, efficient, and responsive in resolving my issue. She made sure everything was taken care of quickly and professionally. Highly recommend the service!

InfusTout™

Nov 20, 2024  on Shopify

L'application est plutôt simple d'utilisation, et si vous avez un problème leur SAV est ultra-réactif. Question posée à 17h50 ; à 18h02 mon problème été résolu. Merci DSers !

Woofasa

Nov 19, 2024  on Shopify

Great customer service. Zico was particularly helpful! Instant responses and logged into my system to fix an error for me.

SMOKING SMURFS

Nov 19, 2024  on Shopify

I received an amazing service today from Zina. Very welcoming and efficient. She clearly knows what she is doing. If possible, I would like to be helped by her throughout this journey of mine with DSer. Many thanks, Zina.

Joe Rita Pet Supply

Nov 19, 2024  on Shopify

I will rate Myra 5 stars. I was chatting with another agent who was not responding to my questions. Myra came into the chat quickly clarified some answers to my previous questions. As well Myra was able to efficiently provide resolution-based answers for the remaining questions. Myra deserves 5 stars she is very knowledgeable and is a true asset to Dser.

Havenstash

Nov 19, 2024  on Shopify

I would recommend Dsers to any dropshipper as they have all the essential and more features to run the business , even i beginner can easily learn like me started from scratch and customer support always there to follow you step by step! Amazing app, friendly user features, friendly customer support, all good!

Sierra Emporium

Nov 19, 2024  on Shopify

Excellent service. Less than 1 minute wait time. Was served by Raphael who solved my issue within 2 minutes. Very rare, to be able to not only get in contact with customer support, let alone issue solved in under 5 minutes. This is every time. Excellent service.

max2breath

Nov 19, 2024  on Shopify

I recently had the pleasure of getting support from Aurora on the DSers team,! Aurora was incredibly fast, efficient, and effective in addressing my issue. F. Aurora was also very patient, taking the time to explain how the DSers processing. thanks for your help

Yummymummys

Nov 19, 2024  on Shopify

Thank you so much Jeffrey for your patience and professionalism. Your customer service is over the five star rating. I would refer you any day. Spending three hours trying to help one client is not an easy job. I'm glad i choose Dsers if these are the type of employees they got on their team. Thank you again!!!!

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