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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Travel Easy Mom

Oct 29, 2024  on Shopify

Chloe has been great assistance , very clever, very efficient showed me step by step with screen shots PERFECT! Ireally recommend this service

Amys Collection

Oct 29, 2024  on Shopify

Sans helped me today, thank you very much for your expressive support, I was lost regarding my payment, because my currency is AUD and it was not configured. But Sans sent me prints and clearly explained how to act and adjust. Thank you very much

Deni Sport Health

Oct 29, 2024  on Shopify

I had a wonderful experience with Rin. Rin was extremely professional and knowledgeable. very patient and polite. In my 41 years of life, no one had guided me so well. I thank Rin wherever is in the world.

BlynkIt

Oct 29, 2024  on Shopify

Had an issue where I thought I had to individually enter the price of every item variant..Was totally about to lose it. But Sandy from the DS support team helped me. Turns out I was just dumb and missed the very obvious tool that changes the prices automatically based on some settings I had to enter lol. Great support and took about 1 minute for accomplish what I needed. Compared to a certain other Dropshipping support.. these guys are top tier.

Cabric Shop

Oct 29, 2024  on Shopify

Since this is my first purchase, Raphael has helped me with the entire process. I appreciate your professional help

SmartGear

Oct 29, 2024  on Shopify

Lena agent helped me a lot and very fast in detail. Dsers good support best Customer Support Representatives.

Modern Milk Kids Co

Oct 29, 2024  on Shopify

Raphael made my first dropshipping order run smoothly by explaining the process to me in detail and remaining patient while thoroughly answering all of my many questions. Dsers customer service is top notch, definitely makes the dropshipping process seem less intimidating. Thanks again Raphael!

Adventurous Gear Co

Oct 29, 2024  on Shopify

The best software I have tried. Premium functions for free, easy to understand, but the best part was the customer service. Sandy, who assisted me, offered to help, and with her incredible support, I was able to find the option I needed. Truly excellent service, 100/10.

LuxCove

Oct 29, 2024  on Shopify

Super straightforward and easy to use. Customer service is great, Raphael helped me out quickly and made it easy to understand everything :)

FurriendlyPaws | Furry Friends, Happy Hearts

Oct 29, 2024  on Shopify

Thanks so much to Sandy from DSers support. She was very helpful with guiding me through the process of linking and authorizing my account. She made my experience pleasant!

Salluxe

Oct 29, 2024  on Shopify

i had the pleasure of being assisted by blanca. she was quickly helpful and the problem i was having was resolved

Gulji

Oct 29, 2024  on Shopify

I am really impressed with quick support from DSers. I wanted to delete an old store from my account and the support team did it quickly during the chat. Great support!

Shoppe Meister

Oct 29, 2024  on Shopify

I needed help fulfilling my first order by using the DSers app. Blanca was very helpful making sure that things went smoothly.

FurLuxeFinds

Oct 29, 2024  on Shopify

Lucy was great. Was able to help me with everything I needed. No hassle and was really quick. If I have any issues in future I hope to get Lucy again.

Chicaraia

Oct 29, 2024  on Shopify

I had an excellent conversation with Blanca from dsers , it was a great and helpful chat we had . she helped and suggested different solutions to my concerns . thanks a lot .

Style & Bounce

Oct 28, 2024  on Shopify

Great product though I hate the back and forth of fulfilling orders. Staff are always very supportive and are awake 24/7 and very helpful I recommend The developers should work on easier order fulfillments with notification sent to email or brought on screen etc

SoVau

Oct 28, 2024  on Shopify

I had a question about updating my SKU's in DSER's. My online rep Chrissy was a tremendous help in assisting me. She provided me with snippets of the steps I needed to take and also clarified other shipping information. It was a great experience.

Estoque Cheio

Oct 28, 2024  on Shopify

Boa noite! fui atendido pela Chrissy, espero tirar na sorte grande novamente e ser atendido por ela. Muito atenciosa e mais paciente ainda. Fiquei impressionado. Essa atenção a esse horário. Muito Bom. merece um bonus de natal

R8SOLUTE

Oct 28, 2024  on Shopify

I would like to thanks Chrissy for her prompt and helpful assistance with an issue I faced with regards to payment. I find the app very user friendly, and most important of all, customer service is top notch. Would recommend them to everyone!

Trendest

Oct 28, 2024  on Shopify

Very thankful for the time and help, which vivian invest to solve my problem. She definitely deserves an salary + and really in general, very good support.

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