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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,221)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tidy Tales

Oct 31, 2024  on Shopify

Had an excellent support experience with Chrissy. Very efficient and resolved all my issues promptly and in detail! Extremely satisfied with the support service of DSers. Chrissy is an asset to your team!

Lulzino

Oct 31, 2024  on Shopify

Really a great tool. I would especially like to highlight the support from Lydia. I was always helped to solve all problems and answer questions in the shortest possible time. 5 stars for DSers and the support!

StickTitans

Oct 31, 2024  on Shopify

Gloria was quick, professional, communicative, and helpful. For now, the app and customer support have been really good and useful.

Your Brand

Oct 30, 2024  on Shopify

Me encanta este equipo, tienen el mejor servicio al cliente que he tenido en linea, rapido, facil y sobre todo lleno de paciencia y ganas de que resuelvas. Son los mejores, no lo dudes ♥

Belkistore

Oct 30, 2024  on Shopify

Holly me atendeu super bem e resolveu meu problema rapidamente. Fi quei muito feliz com o atendimento

Naked Dolphin

Oct 30, 2024  on Shopify

I had to downgrade my account and used the messenger chat feature. It was very easy to use and the customer service rep was very helpful and courteous.

Wholesome Gifts 4 All

Oct 30, 2024  on Shopify

Recently starting using DSERS. Such a versatile app and great integrations with shopify-Aliexpress. I have gotten the hang of the dropshipping app after viewing the training videos and getting extra assistance from service agent Chloe. She helped clarify any extra concerns I had regarding the app. Excited to see where this app takes my dropshipping business.

ChicCove

Oct 30, 2024  on Shopify

Thank you Chloe for you rapid respond to my questions. It didn't feel interacting with you on the other side. You took your time explaining with screenshot as steps to follow which was brilliant and able to resolve my query in mins. Thank you and have a lovely day ahead.

TerraTrades

Oct 30, 2024  on Shopify

Chrissy heeft me hartstikke goed geholpen met de prijzen in dser en heeft me het hartstikke goed uitgelegd topper!

XetraX2

Oct 30, 2024  on Shopify

Blanca was so super nice and helpful in helping me find what I was looking for! I had my first sale which I needed to forward for fulfillment by Dsers. I later was informed that the vendor did does not mail to my customer's country. I need to update vendor and was a little worried about it. I finally found a new vendor and needed to link them, but I didn't know how. Blanca was then helpful in navigating me to the proper area. So grateful for Blanca and the time she too to help. Thank you!!!

ClairaCalm

Oct 30, 2024  on Shopify

Très réactif , répond rapidement a toute nos questions , seul problème est que je ne puisse pas regrouper mes commande , mais la qualité du service est superbe , je recommande

CHADECK.COM

Oct 30, 2024  on Shopify

Chrissy is a very professional agent. I was lucky to be in touch and got my problem solved. Kind regards.

Gemportal

Oct 30, 2024  on Shopify

Je recommande sans hésiter, l'intégration avec shopify est bien faite. Les services d'aides sont très réactifs, merci à Chloe pour sa patiente et sa réactivité pour mon problème.

The Inner Shop

Oct 30, 2024  on Shopify

Dsers is an essential tool to work with dropshipping. Their suppor is very attentive in solving our queries. I spoke to Luna in the chat box and she was very proactive in her assistance.

My Store

Oct 30, 2024  on Shopify

I had problem recovering my password and Chloe has been very supportive :) good luck all beginners who want to use Dsers for better life

Nallie

Oct 30, 2024  on Shopify

I had a really great service from Chloe, very friendly, quick and helpful. She can answer my questions and guide me on how to put it into action. Thank you very much.

Yoru Says

Oct 30, 2024  on Shopify

I haven't launched the store yet, but building it has been a pleasure with DSers. Their plans are worth the money considering the variety of products, but mostly bc of their 24/7 customer service. All my interactions have been pleasant and informative, with real time assistance. Special kuddos to Rita :)

GUOracing

Oct 29, 2024  on Shopify

I want to extend a huge thank you to DSers assistant Lucy! She has been incredibly patient and provided me with a variety of methods to streamline my process. Thanks to her guidance, I successfully imported products from AliExpress to my Shopify store!

Ease & Release

Oct 29, 2024  on Shopify

Je suis extrêmement satisfait de l'assistance de DSers ! La rapidité de réaction de leur équipe est impressionnante, et leurs agents sont particulièrement sympathiques. J'ai eu l'occasion d'échanger avec Holly, qui a pris le temps de résoudre mes différents problèmes avec professionnalisme. Elle m'a également partagé des ressources utiles qui m'ont permis de mieux comprendre le fonctionnement global de DSers. Un grand merci pour ce service client exceptionnel !

CALIEGO

Oct 29, 2024  on Shopify

Esfania was incredibly helpful! She resolved my issue quickly and took the time to answer all my questions with clarity and patience. Her professionalism and availability really put me at ease. I highly recommend her assistance!

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