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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,221)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tienda invalida

Oct 28, 2024  on Shopify

Excelente servicio, me han ayudado con unos pendientes, me contestaron rápido y lo mejor de todo es de que te contestan a cualquier hora. Muchas gracias Esfania por ayudarme.

Play Compras

Oct 27, 2024  on Shopify

Gostei muito do atendimento. O suporte me ajudou até o problema da minha solução. Muito obrigado Aurora

OpalBloomBeauty

Oct 27, 2024  on Shopify

I was having an issue with a lost order and Zina was absolutely brilliant in finding the problem and sorting it with me. The conversation was quick and straight to the point, screenshots were used to help navigate and easily navigate the problem and explain what had happened. Zina was absolute brilliant could not fault in anyway, thanks again!

MystiPaw

Oct 27, 2024  on Shopify

"Convenient and Effective Tool for Dropshipping" DSers is an excellent solution for managing a dropshipping business! I especially like the seamless integration with Shopify and the ease of adding products from AliExpress. The automation features significantly reduce order processing time, making the process much more organized and efficient. The flexible pricing options, including a free plan, are also a plus, allowing beginners to try out the service without extra costs. If you’re looking to simplify dropshipping and make your business more scalable, DSers is exactly what you need!

Vuxenpyssel

Oct 27, 2024  on Shopify

Olivia was very helpful in a super polite way. She gave fast and great advice as well ass information. Really appreciate that she did the little extra to inform about specific stuff that I didn't know about the suppliers, very helpful.

InnovaGadget

Oct 27, 2024  on Shopify

great app, and excellent support, I had a problem with the supplies, I contacted support, Olivia followed me, I explained the problem and in 2 minutes she guided me to solve the problem, thanks Olivia

My Store

Oct 27, 2024  on Shopify

Olivia is very helpful and she was very polite answering all my queries. Good job was well done. My problems in Dsers, shopify and aliExpress were all sorted out by Olivia. Thank you very much. God bless you.

StyleAura

Oct 27, 2024  on Shopify

Agent Selena did what she can to assist me. Unfortunately the issue is not resolved but i will contact with her again once i record a video, so the technical support team could try to resolve my issue.

iCuracao

Oct 27, 2024  on Shopify

The support I received from agent Selena was fantastic; they have one of the best customer service experiences I’ve ever had. She helped me at every step, was quick and friendly, and most importantly, she resolved all my questions without leaving me alone for even a moment. She guided me through my issue until it was fully resolved. I highly recommend this app; it’s functional, and the customer service is outstanding. Thank you so much, Selena! I hope they give you a raise for being so efficient. Best regards.

Lacy Shore

Oct 27, 2024  on Shopify

Absolutely amazing service from Sandy! Every question I had was answered in detail, and every issue I encountered was resolved efficiently. Sandy guided me through the entire process, making everything smooth and easy. Highly recommend DSers for their exceptional customer support!"

PCDELUXEBOUTIQUE

Oct 27, 2024  on Shopify

Suite à ma demande d'assistance sur DSers, Neva à été très réactive et efficace pour résoudre mon problème dans l'heure qui à suivi, je suis extremement satisfait de son service et je lui met 5 étoiles de satisfaction pour son efficacité, sa réactivité et son aimabilité. Tres satisfait de l'assistance reco+++++++++++++

AGATHA-MAXMIND

Oct 26, 2024  on Shopify

Tive problema par colocar o DSER em minha loja AGATHA-MAXMIND, na plataforma Shopify, e Sandy, uma pessoa que foi espetacular, paciente e educada, na minha opnião todas as plataformas deveriam contratar pessoas como Sandy, obrigada Sandy por passar comigo 3 horas.

Beaunova

Oct 26, 2024  on Shopify

Raphael was amazing, never experienced better service. Was able to solve all my issues in one call and went above and beyond. Thank you!!!

Fit4Goals.com

Oct 26, 2024  on Shopify

I had an outstanding experience with Sans from the DSers customer service team. I was facing an issue with some products in my store, and Sans went above and beyond to help me resolve it quickly and efficiently. He was incredibly professional, patient, and knowledgeable, guiding me step by step through the process until everything was perfectly sorted. It’s rare to find such dedicated support, and I truly appreciate Sans’ commitment to providing a top-notch customer service experience. Thank you, Sans, for your excellent assistance—DSers is lucky to have you on their team!

Baena

Oct 26, 2024  on Shopify

estoy muy agradecido con Desers porque me han brindado gran asesoría y mucho apoyo en todas mis dudas sobre el manejo de la aplicación, especialmente quiero decirles que tienen una excelente asesora quien me dijo que su nombre es Zico, para mi opinión estas son las personas especiales de debe tener toda compañía porque hacen muy feliz al cliente y por esta razón seguiré con mi plan de permanencia en la aplicación por muchos años, quedando muy complacido con ese excelente servicio muchas gracias.

Pet Bliss One

Oct 26, 2024  on Shopify

Great app and great customer service via messenger, very fast and competent people...thanks Olivia ;)

Wholesale Silver Jewellery

Oct 26, 2024  on Shopify

I found the help given to me by Selena excellent. She showed patience with me (Which I really needed) and consideration. Thank you Selena. Next time you come to NZ, give me a call, I would love to repay you!

Voyage Enrichi

Oct 26, 2024  on Shopify

Merci beaucoup a Aimee qui a été patient et m'a vraiment bien aidée sur mon soucie de suivi de stock. J'ai eu un live chat super rapide et agréable. Il m'a bien informée et dans un délai plus que raisonnable .

Trendenor

Oct 25, 2024  on Shopify

Lydia from DSers provided exceptional support for my Shopify store! She was knowledgeable, patient, and made everything easy to understand. Highly recommend her assistance! Thank you, Lydia!

BoozShirt

Oct 25, 2024  on Shopify

Thanks Maria for helping me while reinstalling the store. You were very helpful in helping me fix the problem.

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