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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mallqaat

Oct 19, 2024  on Shopify

to be honest for customer support Lydia was helping me and this was one of the fastest replies I got so far comparing it to other companies, also it was straight forward and helpful, appreciate your assistance!

BIOGIFT GLOBAL

Oct 19, 2024  on Shopify

Agradeço ao suporte que me ajudou a compreender a plataforma um pouco mais. Em especial a atendente Vivian

Skar Luxe

Oct 19, 2024  on Shopify

Fast reply from Aurora (costumer service) on messenger. My issue was solved in minutes after I reached out to them!!

MIC-FINDER

Oct 19, 2024  on Shopify

Im taking my time to write this review on Behalf of 'Chloe' part of the Dsers customer service team. She has really been such a major help in solving my issue. She was really attentive and got to solving my issue very effectively. My problem is solved and im happy thanks to her !!!

HappyDays - Travel smart

Oct 19, 2024  on Shopify

I needed some help getting started in Shopify and in the DSers app, I had many questions and I got them all answered in no time! A lady named Chloe sent me pictures with arrows on where to click and explained it to me in detail. Thank you so much Chloe :) <3 Super customer service!

CarZfixer

Oct 19, 2024  on Shopify

Hi everyone, I just wanted to give a shoutout to Chloe from the DSers support team. I was having some trouble with ordering via API, and Chloe was super helpful in assisting me. They were very friendly and knowledgeable, and I was able to get my issue resolved quickly. Thanks, Chloe!

The Pet Supply Hub

Oct 19, 2024  on Shopify

Really helpful Customer service. Solved my problem, took the time to understand my problem and had a lot of patience. Thank you Chloe

BEC Busca, Encuentra y Compra!

Oct 18, 2024  on Shopify

Quiero agradecer a Zina por su excelente servicio al cliente en DSers. Desde el primer contacto, fue profesional y amable, resolviendo todas mis dudas sobre dropshipping de manera rápida y efectiva. Su conocimiento y atención al detalle me hicieron sentir valorado como cliente. Gracias a su apoyo, pude solucionar sin problemas mis inquietudes. Recomiendo encarecidamente este servicio, gracias a la increíble ayuda de Zina. ¡Gran trabajo!

Aura Home

Oct 18, 2024  on Shopify

My favourite support team. Today I linked with Rfimp and had perfect experience. Very friendly and helping on what I was asking for. You are lucky you have such a posititive person in your team like Rfim

Dream Deals

Oct 18, 2024  on Shopify

Holly was extremely helpful. It was a frustrating day, as I am brand new to this and Holly exuded great patience with me. For this I am VERY grateful and at the end we figured out the issue. Give Holly a raise ;)

Baby Bear Tableware

Oct 18, 2024  on Shopify

Great service and very helpful. I had a mapping issue with one of my products but thanks to Blanca's simple instructions along with step by step screen shots, i got the issue solved in a matter of minutes. Thankyou for your help.

the north willow

Oct 18, 2024  on Shopify

It's a great service and it works perfectly. Had an issue after receiving my first order and the support helped me solving it in a few minutes ! Perfectly happy

𝐟𝐚𝐲𝐫𝐨𝐳𝐚 𝐬𝐭𝐨𝐫𝐞

Oct 18, 2024  on Shopify

I am extremely satisfied with the service provided by Blanca.she helped me quickly resolve an issue Blanca was extremely efficient and demonstrated a deep knowledge of the platform, offering excellent support. I highly recommend blanca service to anyone using DSers for dropshipping. Thank you so much for your quick and effective assistance!

Shoplumara.de

Oct 18, 2024  on Shopify

I use this app often, had some problems after some time but Blanca from Customer Service solved it within seconds, love it.

My Store

Oct 18, 2024  on Shopify

Exceptional Customer Service – Blanca is the Best!” I had the pleasure of working with Blanca during a recent issue with my order, and I cannot praise her enough! From the moment I reached out, she was incredibly kind, patient, and attentive to all of my concerns. Blanca went above and beyond to ensure that my problem was resolved quickly and efficiently. Her communication was clear and prompt, and she made me feel valued as a customer. It’s rare to find such a high level of care these days, and Blanca truly exceeded my expectations. She not only solved the issue but also followed up to ensure everything was to my satisfaction. Thanks to her, I’ll be a loyal customer for years to come! Blanca deserves all the recognition for her outstanding service! — Happy and Grateful Customer Feel free to tweak it if you need!

Thingamajiged

Oct 12, 2024  on Shopify

App is doing it's job, support is on spot. I was having trouble migrating my accounts and Chrissy solved issue in 10 min. Would ask for help again :)

Tasha Blake Cosmetics

Oct 12, 2024  on Shopify

Gloria did an amazing job. Helped me out with technical difficulty and the problem was solved quickly. Many thx)))

My Store

Oct 12, 2024  on Shopify

Celia was extremely helpful in helping me choose the subscription that best suites my needs. I love that tech support is available 24/7

Anime Verse

Oct 11, 2024  on Shopify

Celia, help me a lot with some trouble that was having and cleared up any issues i had. Very helpful

bestformypet

Oct 11, 2024  on Shopify

I just had the most incredible experience with Dser's customer support, thanks to the exceptional service provided by Rita! Her kindness, patience, and professionalism truly exceeded my expectations.

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